So, my wife and I are in GrandBend for a little getaway. We ordered from The Big Kahuna last night and we were fairly impressed with the food. Unfortunately when we got our order we were missing condiments like ketchup, mustard, mayo and no napkins. We thought it was just an oversight by both parties and decided to order appetizers from The Big Kahuna.
When we called tonight to order. I decided to let them know of the error from the last order and was met with silence. Very Odd.
We placed our order for tonight which was a large fry (which we were told it would feed 2 people), an order of garlic bread with cheese and bacon, and deep-fried cauliflower. Sounds awesome right. We had ask for salt and napkins as well. When our order came, we were surprised that the fries were in a small container, which was the same amount we received with order from last night. Not even enough for 2 people. We got our order of garlic bread, which looked ok, and the deep fried cauliflower looked like it was fried again. (!?)
Now on top of this we didn't get salt, napkins, or even a condiment for the deep fried cauliflower. We also were charged $9.04 for 5km delivery charge even when the restaurant is just over half of km away, which we were never told about and a charge of $1.20 credit service charge. There was also no itemized charges for the appetizers we ordered. If we would of checked the receipt from the first order we would of questioned it.
Both my wife and I feel this is highly over priced for what we received and over charged especially for the delivery fee which we were.never advised about. If we knew about the fee we would of went somewhere else.
The Big Kahuna is a wash for us and we will not be ordering from them again. read more