I bought tires and when it came time to pay for the service they up the price this place will rip you off. buyer be ware I would never go back to them again! read more

Have had many cars serviced at Big John's over the past 26 years and John,sons, and staff are always polite, helpful, and forthright. Wouldn't go anywhere else. read more

I brought my wife's car in due to a screw in the tire. They took out the screw and found that it wasn't leaking. They didn't charge and sent me home with a peace of mind. I stopped by at the chain tire shop down the street and they said they won't repair it and tried to get me buy a new tire. Guys at big John's are honest and courteous. It was my first time but will be back for sure read more

Josh the Manager and Rob the Assistant Manager are AWESOME! I previously had a 2010 Toyota FJ and they installed side rails that looked great! This time I brought in my 2018 Jeep Wrangler Unlimited and they installed a tow hitch. Again great work! Sure the work is good, but the customer service is absolutely outstanding! read more

I love this shop and the people who work here are great. Always great customer service, excellent work, knowledgeable and trustworthy people. Come check them out for any of their services, I'm confident you won't be disappointed. Thank you Josh & Rob, you've always treated me well! read more

Oil pressure gauge went out on a road trip. Called first thing in the morning and he took me as a walk in. Checked the gauge for me and verified everything quickly. Great service, friendly people, honest work. Highly recommended! read more

Big John's Performance - Tires Near Me - Valencia, California

Without a doubt one of the easiest shops to work with. Incredibly knowledgeable and care about their customers!! They installed a hidden winch, shocks and springs on my 4Runner. read more

Had Big Johns replace the front brakes on my car. They said I needed new tires, not so sure I really did but went ahead with the replacements. When I went to rotate the tires I found they had massively over torqued the wheel lug nuts. I could barely remove the lug nuts with a cheater bar. The spec is 76 ft-lbs. This tells me they just used the air impact gun to tighten and didn't actually use a torque wrench. I will not be back as this is a failure to do a simple task of tightening bolts to a torque value. read more

They are trustworthy and always take great care of my car. I highly recommend going there for all your car/truck needs!

I just left Big John and wow was i impressed. I needed a headlight changed on a Jeep Cherokee and they were able to do it in 15 minutes as opposed to the 2 hrs I had been warned about. It cost me a fraction of the cost. They are honest and really try to help the customer. read more

Had 2 nails in 2 different tires. Called and was quoted $20 for tire patching, ended up paying $25 since the nails went all the way through. Regardless, was happy to pay for the great service and experience. Feels like a more professional body shop as opposed to a small hole in the wall place. The man at the front, I think his name was Joshua, was so kind, patient, and helpful. He told me it would take about 30 minutes, which it did. I also asked to see the nails out of curiosity since I've had so many nails in my tires lately. He asked the repair man to bring them out to me, and he event took the time to inspect them and explain that they are probably construction nails. Highly recommend this place for all your car tire needs! read more

Just picked up my GMC AT4 after having new wheels, tires, muffler, and leveling kit installed. Working with Rob was outstanding, I explained what I wanted and he put the package together. The crew at Big John's did an awesome job, the work was done when promised, and the price was great. I definitely would recommend Big John's for any custom work for your vehicle. read more

Big John's Performance - Tires Near Me - Valencia, California

I had gone to three other tire shops locally and they would not remove some tires off my special racing wheels. Matt said they can do it with hesitation. They proceeded to figure out the best way to remove the tires and after the first one was done they removed the rest with ease. So nice to see a business up for a challenge and not just push me away like the others when the job may take twice as long as normal. There is a reason why they have been around for so many years. Such an asset to the community. read more

If i could give a negative star score i would for the good of all future customers . Called Friday to discuss the purchase of a set of 5 wheels worth a couple of thousands dollars . Josh asked if i could come in Monday , i said i worked Monday - Friday . I said i'd come in today Saturday . Got in line , while in line Josh asked each person what we were in for , 3 people were served in front of me , ever though i'd arrived before them , No big deal I they could be in and out , i'd appreciate not having the longer wait .... Got to me , started talking about the wheels and the company that had REFERRED me to Big John's , Josh said "he really didn't want to work with me on this even though they're a dealer for this brand of wheel . I took 1 moment to compose an answer to Josh's comments . He just said , "that's it , i'm not doing" this and then said "i'm eating my lunch" walking away , Josh could use missing a few dozen lunches by the way. I turned to face the customers in the waiting room , they all had a look of shock on their faces when i walked out . The only thing to match Josh's rudeness is his lack of care for his staff and customers . We're in the middle of a pandemic and this clown is not wearing a mask and openly coughing at the counter , waiting on young and old alike . With customer service in SCV like this , i struggle to understand how this appalling person can be allowed to be a face to its customers , and by extension how a place run like this can stay in business , except for the fact that they believe they're the only place in this town and customers have to take it . I implore all customers to boycott Big John's until this gentlemen is fired and this company understand the care and wellbeing of customers i the number 1 priority going forward . I will not return to this business while ever josh is employed there he is disgusting , rude , opinionated and arrogant . i will drink a toast to all that buy from anyone else . read more

Amazing ! I went there today to replace all 5 tires on my Jeep. Everyone is working so hard and the place is so busy but immediately I was helped and they told me my tires would be ready in one hour . I get a call about 15 minutes later from John and he says "you only need 4 tires you have one tire that's perfect for your spare" What ????? That doesn't happen ?? Easily could've sold me 5 tires like I asked for . Blown away - Will never get tires anywhere else ..... thank you for your honesty in this world of dishonesty!!! read more

In the middle of a snow storm in LA, I got a flat tire and big John's took good care of me and my car! Nicest staff. Super warm and friendly and did a great job fixing my tire. I'll be coming back for an oil change .will totally recommend to friends and family if that tells you something. Thanks read more

I've dealt with every single person at this establishment and their service is top-notch! They work on everything from lowered cars to lifted trucks! They can handle anything you want to do to customize your car. They are family owned and my go-to whenever I need quality work done. Thank always guys! read more

Need a last minute tire fix? Big John's is your place! They are super friendly, and I'm a hot mess at times, I mean aren't we all? And they are super patient and helpful with my requests and concerns! And trustworthy! So far they haven't done me dirty! Will always come by here first! read more

Normally awesome service but my last two interactions were bad. I paid for alignment & new tires but when the tires were shot after 7,000 miles they said that's because they hadn't adjusted the camber. Their website allows you to request a price quote and you get an email saying they will respond within 48 hours but they admit they don't see or respond to the messages. I phoned and got a price for my tires $450 higher than a competitor. I took my business elsewhere. read more

Not too long ago I made an appointment with Big Johns Performance to get some struts replaced on a vehicle. We agreed on a price and a day to come by and have the work done. I dropped it off in the morning. I called mid afternoon to follow up and they hadn't gotten to it because they were super busy. I was dropped off at the end of the day only to find out they weren't able to do any of the work I needed to have done. The hassle of coordinating to be without a vehicle for the day wasn't taken into consideration and was an extreme inconvenience to the customer I think the big thing for me here is to not take on the work unless you know you can do it. read more

Had shocks installed. They couldn't align the truck and it pulled to the right. They actually said the computer on the vehicle needed a "zero point calibration" or "steering angle reset" done at the dealer. Took it to the dealer, dealer said sure, no problem. After they drove it they said, you've got bigger problems cause Big Johns left your tie rods dangerously loose. We suggest you have them reinspect everything, we won't touch it cause we can't tell at this point if they did anything correctly. I was extremely disappointed, but I wasn't going to have them touch my vehicle again. Went to a reputable shop and they inspected and fixed all of Big John's errors. Truck drives straight now. I typically try and support local businesses, but this one is off my list for good. read more

I've been a Yelper for years, but I'm not much of a reviewer as most places I've been to, I've neither loved nor hated. But Big John's I love. I brought in my car on Tuesday morning and they fixed it up by the afternoon. Unfortunately, a persistent noise that my Beetle made remained (through no fault of theirs, my Beetle is just uncooperative sometimes). I brought it in again today and they checked it out, tinkered here, tinkered there, removed broken parts from underneath the car and bam, no noise. Phew! And they didn't charge me. Double phew! Awesome mechanics, nice guys. read more

As I was exiting the freeway I knew I had a flat tire. I googled the closest tire repair shop. I'm lucky I made it, but more importantly they were wonderful and helped me get back in the road quickly. read more

These guys are fantastic. They always do a great job at a fair price. Rob is the man!

The worst experience I've ever had at a tire shop. These guys are the biggest male chauvinists I've ever met. Them being right is more important than a customers business. Our discussion turned into a yelling match. All I wanted was my tires balanced after they had it for two days but no I was wrong for asking for more services. Do not go here unless you want it to turn into a fight. Very unprofessional behavior by the employees and this isn't the first time. The first time I went in there the employees were fighting behind the counter! Talk about unprofessional! read more

Big John's always helps me out with my cars. I've come in for bent rims on my Mercedes and they get it taken care of. I also have them service my company sprinter van. They do great honest work at a fair price. read more

I only go to big johns when I have problems with my car. They have always been very trustworthy, and helpful. I don't feel like they rip me off and I feel they have my best interest when I come in. I have always left feeling good about coming here and I would definitely recommend this place to everyone! read more

We were sold cheap tires for a high price. All four tires cracked on the sides in less than one year. We constantly had to put air in them. When we took them back to the shop they told us not to worry. That it was no big deal and that they wouldn't pop on us. The second time we went back concerned that there were more cracks. The owner Robert said he would have to sell us new tires same ones but more expensive this time. He would then send the messed up tires he sold to us back to the manufacturer and see if they will decide if they could give us a credit, maybe. I will not do business there again and definitely don't recommend anyone else to. read more

These guys are the nicest, fastest most professional group you'll find! They were all super kind and helpful with a nail in my tire! $20 for a repair is a good value and they got it done fast even though they were super booked! Highly recommended!!! read more

Good guys, fun to be around, very knowledgeable, really good products and service, honest, and they are creative and proactive in trying to save you money. What more can I say? read more

Always had great and honest service from these guys. I've taken many different cars to them over the years and always been reliable and affordable. I've recommended Big John's to many people over the years. read more

UNPROFESSIONAL. Came here a few weeks ago for a 2/3 inch drop kit on my GMC Yukon Denali. They asked for a $200 deposit and said "We will call you to schedule an appointment". Fast forward 10 days. I finally get a call from Big John's. I brought my truck in the following morning at 730 AM. I was assured my truck was 1st up and it would be ready by 2PM. After not hearing from Big John's all day, I took an UBER to their shop at 530 PM. My truck was parked in the exact same parking spot. Drop kit installed? Nope! I walked in the office and they said "Oh yeah we were about to call you". Sure you were... What they were gonna do was leave my expensive SUV (with brand new wheels and tires) parked outside (overnight) in their unsecured parking lot. I asked for my $200 back which they declined to return. To top it off, I stood there and listened to a friend of one of the employees talk about how he showed up at noon and got a lift kit installed on his truck the same day. I do not recommend this place for any vehicle repairs. As others have said, this place has no respect for a customers money, time or personal property UNLESS you are related to or friends with the owners/employees of this shop. read more

Big John's Performance - 2/3 inch drop done @ Gurrola's Auto Repair in Van Nuys after Big John's failed to deliver. - Tires Near Me - Valencia, California

Hard to say anything about Big John's that has not already been said. Attentive, honest, creative, proactive. From an oil change to hard to diagnose problems, to tires to off-road customizations. These guys rock! read more

John Jr is awesome and my truck turned out killer. 2" Billstien lift with 30" rims and 35" tires

Love all of the guys there! Known most of them my whole life but I love that when I watch customers walk in and they feel / are treated like they are family! They are also super knowledgeable and helped me pick out the tires for my Jeep that were closest and best priced for what I was looking for! read more

I came in last minute with a leaking tire that had a screw in it. The guys were all very nice and got me in as soon as possible and I was out of the very quickly. 5 stars for sure! read more

Holy cow! This place is amazing!! I always receive insanely great customer service and great quality with whatever my cars need.

Good car service, absolutely terrible customer service. I went to get my tire patched up when the news about the Uvalde school shooting was playing all on their TV. When I went to pay, the man that helped me looked me straight in the eyes and said "why don't they go shoot up people in Mexico!!! Instead of our kids!!!" Is that really the first thing a Hispanic wants to hear when supporting their business??? Horrible experience! read more

Had a 30 foot box trailer which needed tires. Called so many places asking if they could deal with it and all said no we outsource to someone else. Fortunately one told me they outsource to Big John's. I called on Monday, had an appointment for first thing Tuesday morning. 30 minutes after arriving tire were installed and I was out the door. Definitely a great experience. read more

I'm so disappointed and sad as I write this. After nearly a decade of being loyal customers, it seems things have changed. As background, this is a place we sent family and friend to. This is a place where I'd bring in boxes of cookies to thank them for their great work. They'd go out of their way for us. It was 'our shop.' Sadly we brought our vehicle into 'our shop' this weekend and it was a disaster. The usually kind brothers/ sons at the front were horrible to us. Rude, short, and demeaning. They overcharged us (first time in 10 years!)... I've always walked in with total confidence knowing that we're in good hands. Maybe that trust blinded me, because we just got priced gouged in the middle of a global pandemic :( Their communication has also fallen off the map. People who used to let you know what's going on with your vehicle didn't even bother letting us know they'd be locking our car in the lot overnight. When asked about why they didn't mention it, the response was that that's how it is... which misses the point entirely. Devastated to have to find a new place :( read more