, . It's bad when Shauna (Dr.Russel) evaluates you & and says, " ' ." 6 years ago, I was BIPT patient for my left knee. At that time, I knew I would need help with what was going on in my right shoulder. My PCP offered me drugs rather than another PT referral. This began years of compensating while doctor hopping. I'm not afraid of work... I do fear taking more meds than absolutely necessary. I was determined to keep lifting though. That magnified my issue as compensation began affecting my left shoulder as well. I got used to painful numbness & having my shoulders pop out & reset. Being in pain became my normal state of being. Earlier this year, I finally found a PCP who listened when I asked for a referral during a routine check-up. I finally got the notice I had hoped for! The very next day, I was evaluated & given a treatment plan. After years of pain, I wanted to take an aggressive approach at shoulder rehab. In so choosing, I had to be diligent & consistent. That was my responsibility. BIPT was responsible for providing a solid treatment program, walking me through everything with optimal form. Some work was familiar, some work was new. None of it was easy. I had to humble down and work lighter weights. I eventually began to feel & see progress. One morning, I realized the numbness didn't hinder my sleep. Some days, I found increased ROM with my exercises . I'm so grateful to the entire staff at BIPT Consistent good vibes & encouragement from reception to discharge at every appointment. Everyone I worked with was professional, observant & patient with my limitations, encouraging me through sessions. The positive environment definitely encourages progress. After 9 weeks, I was discharged with huge improvements. I knew from my previous experience with BIPT that drugs would have simply been a bandage. Mahalo staff for helping my shoulders return to functionality! read more

The owner Shauna wrote back to me months after my terrible experience here in which they set me up with two young unlicensed girls (one with whom I had an appointment turned her back on me and turned me over to a teen). I was not there to lift weights. Again, they had me lift weights more than 20% of my body weight resulting in my back going out. I was not there to lift weights. I am 73 with a scheduled surgery. Shauna just replied 5 months after the incident and said they could not contact me when I am available 24/7. IN FACT, Medicare's outside consultants tried for one month to contact BIG ISLAND THERAPY with NO RESPONSE. I am now with physical therapist facility who is sensitive to patients needs as individuals. Not like BIT. read more

SENIORS BEWARE: I HAD A two young women who were not accredited therapists have me lifting weights over 20% of my body weight. Even though I have worked out for 50 years, I never ever lifted what they were prompting me to do. My back was out for a week. DO NOT GO to therapy here. There are other places that know how to take care of seniors with physical problems. Other than the receptionist, this was a nightmare experience. There was a needle with blood in the parking lot. You can see many other people, not just seniors, who had horrible experiences here like mine. read more

Awesome staff ! They take the time to explain to you how your physical therapy exercise is done . Appointments are scheduled for you in advance. Makes it so convenient for me. You can tell that they really are there to get you back to physically performing better. read more

Irresponsible and unprofessional. This is the worst PT in Hilo. I've been to four in 6 years. The staff Sam, Sheldon and Vivian do nothing to help people. Ignorant staff will not even ask how you are doing. Go somewhere else. THE OWNER DOES NOT CARE. The owner is happy to let her business underserve and fail the most needy and deserving clients in the community. Profoundly amateur treatment and extremely immature treatment from the owner and PTs who should be professionals. read more

I would give this practice a 0 if I could. I went to this practice for pelvic floor physical therapy in July and August of 2022 for three sessions, but it was horrible, which is why I discontinued. The office staff did not return messages to schedule the first appointment on multiple occasions which dragged on for a month despite my follow-ups. Then, when I did begin, they did not communicate clearly policies regarding fees associated with rescheduling due to covid like symptoms. The facility was worn down and dirty and I had an internal pelvic exam in a room that did not look clean, in a storage room/office, in ear's range of other staff and clients that were literally working out 3 feet away. The provider had horrible bedside manners, made offensive comments, and had another staff member provide physical therapy who did not seem like they were qualified and could not communicate effectively. When I asked clarifying questions about the benefits of specific therapy exercises both individuals did not education me on how to do the exercises or how they might help the pelvic floor. Now, nearly a year later, I receive 4 fraudulent insurance claims for services on 4 different dates in April and May 2023, which I never attended. I called the billing number and a person named Amy answered causally, and said the claims were filed by accident because another patient has a name "two letters off" of mine. My full name on my insurance card is incredibly unique and it's highly unlikely that this was a mistake. I do not know what's going on here, but it is not professional or ethical. read more

I was looking forward to working with Shauna at Big Island Physical Therapy after my first visit which I arrived 30 early for. The drive to their office usually would take me 15-20 minutes. For my second visit I left 40 minutes before my appt but had some unexpected traffic but My car clock said 9:58 so thought I was on time. Waited 5 minutes for the receptionist to get off the phone to be told that I was late (4minutes) & couldn't be seen. She said she called me & left a vm but my phone showed nothing nor did my Fitbit buzz me of an incoming call (the call eventually showed up 15 minutes later & showed it was made at 10:01). She then offered me an appt later in the afternoon which didn't work for me. So after driving 40 minutes & arriving within 4 minutes of my appt time they turned me away. I had 15 scheduled appts but canceled them all because their facility is small with a low ceiling & mask optional policy and their zero tolerance of a couple minutes late seems overly punitive. read more

I am an active senior with arthritis issues in my legs accelerated by prior multiple surgeries due to sports injuries. My Medicare would no longer cover on-going physical therapy that I feel I need. However, I was able to work out a program with Shauna, the owner of Big Island Physical Therapy that works within my budget, but also keeps me active and enables me to do more activities. Shauna is so supportive and enthusiastic and creative as she comes up with new plans each time for me to enhance my physical conditioning. And now with Covid 19- we have been doing on-line video program which works excellent and keeps me motivated. Mahalo to Shauna and her staff who share aloha as they enhance my health. I highly recommend this facility. read more

Terrible place. These guys really hurt me, BADLY. I think they call it deep muscle massage. I was severely bruised for several weeks. Very painful, so I quit. Then they did not give my doctor a report. WTF?!? Don't go there if you can help it. read more

Last session...simply the best. If u gotta heal, get it done rite the first time with supportive staff with plenty aloha. For all your sports injury needs go see Shauna, Billy, Sonny, Danette, Haley and any of the other physical therapist staff I missed, much mahalos! read more

It's was so nice ro walk-in for my appointment and feel positive energy. So welcomed and smiles on other patients and the staff. I was listened too and everything was well explained before it was done or I was even touched. The owner is an amazing, caring and even took time to listen to my concerns and problems for my health. read more