Karen, the relationship manager, has helped me so much over the past few years. We have a small restaurant and I cant tell you how much she helps me when I forget things. And running a busy restaurant, I do forget things. Its so hard at times to keep tabs on everything that comes up...and I can tell you without a doubt, she puts my mind at ease, as does everyone at the Fish. They are prompt, professional and simply wonderful people. I honestly have nothing negative to say. All Positive. You are missing out if you don't use them. read more

Love, love, love this company! After years of constant hassle and continous payroll increases from the big boys, we decided to start looking for a new payroll company that would serve our needs. We found Big Fish and have never regreated it. Our company has been with them since September 2005 and there isn't a better payroll company out there. Their employees are the best in the business and you know that they really do care for you and that you are part of their family. read more

Fantastic reputation with local businesses in Southern California. Save businesses 30% on their operational payroll expense and improve customer service. I wouldn't go anywhere else for payroll. read more

I used Big Fish for a little over one year beginning in Jan 2017. The staff was always wonderful and helpful. Fast forward 6 months, I started receiving notices from the two other states that we have employees in that out quarterly taxes were not filed. I sent them over and was told that they would be taken care of. I received notices like this after ever quarter. I sent over a garnishment modification in June of 2017 and was told that they would take care of it. Instead they turned off the garnishment and the employee was not paying. I am now having to pay penalties because of their negligence. I also cannot get a straight answer as to when the taxes were actually filed with a confirmation number. Due to these continual problems we made the decision to move onto a different payroll company. I wrote a letter to Big Fish that said that we were moving on and that we will need access to the system for the remainder of the week. Within minutes of sending that email they shut our account off. I was told that "if" they could turn our account back on, then I would likely get charged a re-activation fee. I told them that they had better rethink that. Magically the reactivated our account so I could pull the reports that I needed to finalize everything. Their professionalism is less than expected. Highly disappointed in their service. Hoping to find some resolve soon for all of my tax issues that they have crated. read more

Yo Yo Yo Grade: A I am a yelper and I have been using BigFish payroll service for over 8 years! They are great to work with and you really get a family helpful atmosphere. The owner and everyone else is always there to help you. If you are looking for a payroll service try BigFish! You won't be disappointed and you will save money. Good luck. read more

I would never recommend this company to small businesses, hell any businesses. We switched from a major company in June of last year, and since then it has been steadily getting worse. First of all... the fees... OMG what is going on with the fees... We have never paid so much for our payroll service. Then when we ask why there are so many fees and requested where on our paperwork these fees were described, they made one up that was NEVER disclosed in any correspondence with me or our accountant. They have a fee for everything... and I mean.. EVERYTHING! At this point we were a few weeks into services and decided to stick it out for a while. The most recent and biggest gripe was that one of our employees has a child support deduction.... they never bothered to set it up or pay it to the account as they should have... NOR ASK ANY OF US IF WE WANTED A SCHEDULED PAYMENT OF CHILD SUPPORT! All it showed was that our employee was receiving that much less each week as a result. If you know how child support goes... you know this is a big deal to not receive payments in DAMN NEAR ONE YEAR. THEN, when the state contacts our employee, I contact them about it and no one calls me back for a week. SO I CALL AGAIN. Now they tell me that I needed to not only send over the account information and all legal documents ordering this deduction (LIKE I DID WHEN WE STARTED WITH THEM), but I needed to verbally tell them that I wanted them to send it out... What the hell..... ???? So I authorized this, because I was under the impression that they have been hoarding the payments within some company account they had. NO! THEY SENT A DRAFT STRAIGHT TO OUR BANK ACCOUNT BECAUSE THEY HAVEN'T BEEN DEDUCTING IT FROM US LIKE THEY SHOULD HAVE! So on top of all their fees... now I have to pay more fees to the bank since our payroll account is kept very minimal until Payroll is expected to be deducted. THANKS BIG FISH. I cannot tell you how much of a headache this has been... and how much money we paid them for such hellish service for NOT EVEN A YEAR! No one will ever get a glowing recommendation from me or our company accountant. read more

I have been processing payroll through Big Fish Payroll Services for exactly a year now and it has been the best in my experience. This is due to their user-friendly and multi-faceted payroll system in addition to their impeccable customer service. My experience processing payroll is for approximately 70-80 employees bi-weekly at a multi-site company. I have used a total of three different payroll companies in my history. All of the payroll companies I have used were good, but Big Fish easily stands out by far as the best. Big Fish makes it easy to not only enter payroll, but also change any data necessary to make my job helping and monitoring employee pay more easy and efficient (i.e. ability to immediately update tax deductions, salary, employee data, medical deductions, even Vacation and Sick accruals). There are so many ways to customize how your payroll is categorized by type of pay, department, location, etc. Big Fish's system allows you to build your own reports, enter a multitude of data to run HR based reports, process manual checks, process gross-up checks - all kinds of things that with other payroll companies you have to ask somebody to do instead of controlling it yourself. However, if you do need to ask someone at Big Fish for help they are FAST and so kind. Karen has been my Big Fish Relationship Manager and she is always responsive to my emails within minutes, almost always to simply say that whatever I requested has already been completed. I honestly couldn't ask for a better contact than Karen, although everyone I've spoken to at Big Fish has been wonderful. When I have had tax questions or things outside of Karen's area, she always directs me immediately to the right person. Everyone has the same level of professionalism and urgency to get my questions answered. In addition to all of that, I've even taken webinars through Big Fish which have been incredibly helpful! They are led by experts at Big Fish along with other HR and business professionals. Big Fish also has other useful tools like help with ACA reporting and employee web access. Depending on your company, they might help you with a lot more than just payroll! I highly recommend Big Fish for your payroll needs. Not only do they help you get the job of processing payroll done - they do it the right way, meeting needs you didn't even know you had while making you feel valued as a customer. read more

They're so professional. My payroll is quick and easy. I had a question they help and answer right a way . Great company. I trust this company. Thank you for so kind and personal service. read more

We left ADP about 5 years ago when they were over changing us! We are a small family owned business and we keep an eye on our vendors, every penny can count. Changing to Big Fish was the best decision ever. Anyone that answers the phone is happy to help you, I talk to Karen about once a month. As we grow, Big Fish is happy to make the changes we need. read more

BIG FISH HAS :) great service and no hold times when calling to ask a question. Someone gives you answers in an few seconds. You can walk into their office to pick up payroll or ask a question and they always have time for you like you are their only customer. Fantastic. ADP SUCKS BECAUSE :( I switched to ADP and i almost went out of my mind. I fear having to call adp because their phone system is one of those, dial 7 for service, dial 8 for business service,..... Then the adp machine asks for your customer number (like I've got that memorized), then when you put your customer number IT DOESNT RECOGNIZE IT. ADP is a nightmare. Our rep screwed up our cafeteria plan and he didnt implement it. I only found out a year later and by then it was too late to go pretax in 2009. Thanks ADP idiot. Trying to get a report is a 2 day ordeal where they email it to you after a day. Forget ADP... THEY ARE A NIGHTMARE. And beware if you go with ADP, you'll be writing the same sort of review in a month or two... i promise. AVOID ADP AT ALL COSTS. YOUR SANITY IS WORTH IT. read more

My account suggested that we use Big Fish Payroll Services for our S-corp. The service they provide is a real relief as I have enough on my plate without adding payroll. My contact, Yamma, is lightening quick to respond to any needs or questions I have. Think this company provides a great service. read more

We switched to Big Fish payroll at the end of last year and glad we did. We have multiple locations and the service is the same across the board. The service is Awesome. Our acct rep is "Lupe" and she is on top of her game. Whenever I need a change or have a question, she takes care of it right away. Thanks Lupe! read more

I couldn't be happier with our decision to switch our payroll needs to Big Fish! It's truly been one of the greatest business decisions we've made! The transition was nearly seamless and the web based program that we now use for nearly all aspects of our business is so incredibly easy to use. Not only do we use Big Fish as our payroll administrator, we use them for our time and attendance (time clock), benefits management, performance reviews and other Human Resources needs such as handbook reviews and labor law questions. They are truly all encompassing! They have mastered the art of ease of use for their clients and provide us outstanding customer service! Every "fish" you speak to at Big Fish is knowledgeable and incredibly helpful. They had us set up and running in no time, even with our very specific needs payroll and HR needs. We have been with Big Fish since 2013 and since that time, payroll has transitioned from being our least favorite thing to manage to not even being on the radar! Not to mention, Big Fish is always coming up with ways to bring us more. We just began using another feature that was already included in our services that will save us hours upon hours in administrative time. I can't brag enough about "my payroll company!" I highly recommend them! read more

We've been using Big Fish for years and they are great. They're very accommodating to our needs. Their service/employees are very pleasant. read more

I was referred to Big Fish from my sister. She owns a company with 70+ employees. I figured that they were worth a try. We own a small mortgage company but needed help with our payroll. When I first spoke to Justin, I was very impressed with his friendliness and "can do" attitude. Rossana and Karen took great care of our employees with their payroll expertise. They go out of their way to answer all of our questions and concerns. They are solution oriented and are constantly available to be of service. If you're looking for a reliable payroll company then look no further - hire Big Fish Payroll Services! read more

We have been using Big Fish Payroll for three and half years. It was the best change we ever made. We were with Paychex then ADP and it was a nightmare from the word go with both companies. If you like phone trees then go with the big companies. If you like FANTASTIC customer service and working with people who will go the extra mile please try Big Fish Payroll. Thanks to them ...my job is so much better! read more

Big Fish is Amazing! Transitioning from away from another payroll company is nerve wrecking and so much work but Rossana from Big Fish was so much help. She was always on time and very quick to respond when I had any questions ,which was a million and one. So thank you Rossana for all your help I could not thank you enough! read more

Really pleased with how efficient and professional they are at what they do. Always a positive attitude ready to solve problems, identify solutions and get the job done. Very friendly staff that is always willing to answer a question. Well done. read more

We have used Big Fish for several months and just in time to help with some challenging employee issues. Customer Service has been exemplary and gives us peace of mind that we are operating by the book. I highly recommend them! read more

crazy good payroll company. this is the kind of company where when you call em they answer the phone right away and you're talking to someone who can help. no phone trees or nonsense. the owner was a gm at ADP so he know payroll. I was his auto mechanic so you know he had good common sense. read more

Justin and his team at Big Fish are top notch. I have worked with several payroll companies and Big Fish exceeds all the expectations in comparison. Big Fish responds back to all my emails and inquiries so quickly. Their service is really unbeatable in the industry! We handle accounting for several restaurants and Big Fish is our top payroll choice for all of our clients. Thank you Big Fish! read more

We started with Big Fish in 2012. It was good when we started. Recently they got rid of some people and got a new general manager. Since then things have gone a bit south. They aren't as responsive to emails, our accruals have gotten very screwed up due to mistakes on their end. Hand written checks, written with their software did not show up in their YTD numbers. My employees are very confused as am I to know how much time they really have for Vacation. I've made an extensive spreadsheet going back a year, that took up way more time than I should have had to so when I pay a service to do this function. I am not a happy customer any longer and although it is a very painful process to change, that might be our only course of action. read more