What can I say ? Oh my god, what a great shop. No disabled access as its a listed building but ir…read moreis full, and I mean FULL of Yankee Candles - and if they haven't got it they will find it !

hi went in friday at lunch time, great assistant helped and offered to wrap , when we got to…read morecounter manager was very rude said we dont wrap when we are busy although the sign said feee gift wrap AND there were 3 people serving and NO one at the counter very rude and abrupt felt sorry for the assistant wont go there again.

just now The worst customer service ever!!! Ben Rowan who…read morewas dealing with my order should be permanently unemployed!! The parcel was incorrectly addressed and never reached me. After waiting over 2 weeks, I emailed the Blackbrook to ask what happened. They said the Royal Mail tried to deliver my parcel and he gave me the tracking number (it was never provided to me before). I went to the post office depot and it appeared that the parcel did not contain the correct address. I emailed Ben showing the error. As a response I received this answer: "I think you are going a little over the top here. It was a simple case of human error, have you never made a mistake ? Perhaps i should have my packing lady flogged - would that appease you ? Theres far more going on in the world today than to get yourself so wound up over a simple small error by someone. Get a life Dotoroa". I was utterly shocked and disgusted about this person's attitude. Wow... I have no words...