The kennel was average, no frills, and could have probably used a deep cleaning. My dog was returned to me alive and unharmed, if not soaked and dirty. The appointment didn't really meet our expectations. Edit: To call me a liar on a public forum is where I draw the line. 1. I called you weeks in advance to tell you that our dog was in season. Your response was "no problem, we have a special kennel fully fenced. We'll keep her in there." When I came to drop our animal off you stated "oh, I forgot." And I only agreed to the crate being used because you said she'd be out of it twice an hour. 2. The water bowl had to have been spilled much earlier than when she "saw me and excitedly knocked it over." The bed, and her were soaked, to a degree that she had to have been kept in a soaked cage for hours. 3. When I came to get her, there was no one around to release her. So I did your job and collected my now filthy animal. 4. The kennel and office are in disgusting condition. You really should stop lying online and get to cleaning. I will never recommend your services to anyone. Have a nice day. read more

Awful experience.... I went to drop my dogs off and had a scheduled time set up in advance for drop off. But upon arrival no one was there to greet me, there was no way of getting in touch with anybody and I waited for at least 45 minutes before giving up. Unfortunately, it put a huge damper in the day as the reason I needed boarding was because I made an appointment several months ago and needed to go to it and know my dogs were in a safe place. It ended up being an incredibly stressful day, which would not have happened if the owner had been professional and been there to greet me at the time we determined. I also was unaware on coming that it was a very small place, and the dogs look scared and uncomfortable. It made me really sad, I definitely recommend going somewhere else where you will be treated with respect, and acknowledgment, and where your dogs will be too. read more

Just kenneled both of my dogs (an IG and Husky) at Big Dog Kennel after having had horrible experiences at other places in the area... I was very happy with everything! Service was great, kennels were clean and spacious, each with their individual runs that dogs could use at any time. All the dogs there at that time had very positive reactions upon seeing the owner of the place... that told me everything I needed to know about how she treated them! Animals are ed well, and the price is great! I will definitely take them there again! Thank you Chris! read more

Big Dog Kennel - DaVinci just had an amazing time at Big Dog Kennel! He was spoiled and made new friends! Thank you Chris for taking such good care of him! - Pet Sitting Near Me - Chelan, Washington

The best kennel I have ever used. The owner has a good understanding of various breeds and tendencies. The kennel is kept cool and the section that allows entry thru a doggie door is large and shady. It is kept spotless and there also is a larger area for periodic use. The canyon location also has shade often. Dave read more

I will never board my dogs here again. I have boarded my dogs here twice due to the location being close to home. The last time i picked up my dogs i was told by the owner that my German Shepherd had soaked her bed with pee. Mind you this is a giant bed. She has never peed in my house or on her bed before. As i was taking my dogs out another dog started barking. The owner picked up a garden hose and started spraying the dog with water while yelling shut up. This was in early October, so it cold and was even after dark so its only going to get colder. I did not say anything at the time, just took my dogs and left. I think about this often and feel bad that i had left them there twice. I feel this is abusive behavior. My poor dogs! I generally do not leave reviews but in this case i feel i have to. There are good boarding places in Chelan and Manson. I will go to one of those in thew future. read more

We've been taking our dogs to Big Dog every August for our annual week at Lake Chelan...over 10 years now and running. Couldn't be happier. The owner is always very welcoming and accommodating. The dogs get a large kennel area with outdoor access plus play time on the larger dog run area. They seem to have a great at "camp" each year. read more

I've boarded my two big dogs here a couple of times. One is a German Rot and the other a huge Alaskan Malamute. Kris is extremely good with them, and they know she's the Alfa there. I will continue to use this kennel for my furry family with confidence knowing my babies are in good hands..... read more

I left my chocolate lab puppy, Milo, with Kris at Big Dog Kennel over the Memorial Day weekend holiday, and felt really comfortable doing so. Kris is very knowledgeable and compassionate towards animals. I could tell that Milo had a great time and was able to burn some of his puppy energy. I look forward to working with Kris again! read more

RUN! This place is filthy! Brought my dog to be boarded. myself after being fooled by the fake reviews and another couple who brought their dog both walked out without leaving our dogs. When I arrived the lady was chasing a dog around the room who ESCAPED its kennel and easily could have gotten out and gone missing. It's in the middle of no where and is not secure whatsoever! The dog runs facing the street have no locks and could easily be opened by the dog or a stranger. The kennels were full of dog poop had not been cleaned probably ever. The dogs in there were in SO MUCH distress I almost cried. They're not getting outside or the cages wouldn't be full of crap. My dog is a rescue from the pound and the pound he came from was nicer than this place by a long shot! Each kennel was a dark cement box barely bigger than my dog, no beds. Just don't believe these 5 star reviews this place was absolutely scary and I'd never leave my dog here . Plus I could tell the woman working was not able to care or control the animals nor did she care to. If you love your pet take them anywhere else ! The smell alone will horrify you. read more

We left our exuberant lab here last summer! They took great care of her! So reasonably priced too! We will definitely be back!

I leave my big dog here when I am on vacation in Chelan. They take very good care of my 135 lb South African Boerboel . The owner is very knowledgable and because my dog is a "bully breed" with an issue with other dogs I need someone who can handle her. I've never had a problem here. The only negative is that the kennel is located across the lake from Manson and a long way from where we stay on our boat. She is also more money which I don't mind paying . read more

Chris is by far the BEST shaver I've ever seen!! We have been taking our Springer Spaniel there for over 8 years, anytime we take him somewhere else we are disappointed, She's the only groomer I've met that can shave a Spaniel without even a trace of razor marks. She should be doing Dogs at the Westminster Shows. A+ and Thanks Jim & Sabrina read more

Chris and Big dog Kennels are amazing. We have tried several Kennels in the Chelan and Wenatchee area, and this is the one we keep coming back to. Our dogs seem to be relaxed when we come to pick them up. read more

I have brought my dogs here the last two summers while on vacation in Chelan and I love it! The owner, Kris, is very knowledgable about the needs of different breeds and always makes my high energy and sometimes temperamental German Shepherd comfortable. I always feel secure leaving my girls here and I plan on doing so for many years to come. read more

my wife boarded our dog here thinking it would be a good place for him to go since the other real places in chelan were full on a busy weekend probably for the right reasons. i had no service since its in the hills in the middle of no where an i was going to not leave him but i had to wait ten mins again begore i got service and needed my wife to see how bad this place was. first gps wont get you there we were a mile and a half out and had to turn around an all of a sudden howie stuck his head out of the window like he was going to the dog park like he could smell the other dogs but we were not even close so i was confused but upon arriving i understood why because when you pulled up a human was overcome by the smell of the dog fecas and urine. after making the dumb felt like i was locked in decision once she threw him in his 4x6 dog pound sized jail cell i felt sick to my stomach and i asked as when she talked to my wife sounded like she cared and would read "bed time stories" but after talking with her she is a burnt out business owner that hates what she does an as a small business owner myself i know the feeling but to take peoples pets that mean something to them and using them for her income and only in it for the money bot because you like animals is wrong. and she even said shes never there and needs the money to build a house which she mentioned when i asked how often is she going to let my dog out she said 3 times for 24 hours for ten mins or less if she likes them. not to metion the "let out area" is a 8x15 ten foot tall fenced in area full of stumps a jagged rocks. then when i left she even said it will be $xxx to bail your dog out. which after being there was not funny id rather give my money to the pound. after we rushed back out there and left my dog there for four hours i was happy to pay what ever and figured she would understand and it was $22 day which is what ever but i threw her a twenty and she said ya we can take that we just wont pay the taxes mind you its a "cash only business" and then after she was like never mind its the $22 "after she already crossed out the tax money." again money was no issue i would have paid what ever to just get my dog out of that torture facility. mind you im a grown man and seeing this made me want to cry for the other dogs left there feeling tortured. which is why i feel so obligated to write this which doesn't do the whole place justice i wish i got it on video i was just to distraught and to focused on rescuing my dog. i really hope no one makes the same mistake we did im just glad i was able to get him before she left the place again. im leaving the one star because yelp makes you leave something. i have respect for the person as a person who is a small business owner but no respect when it comes having a dog day care an not caring about animals or anything other than the cash. read more

Dropped our 2 Golden's off here for the first visit July 2009 while we went boating on Lake Chelan. Very good care of our dogs who were calm and happy when we returned 8 hours later. Kennels were clean and they had a spot reserved for us as requested. Reasonable rate. I can recommend them. read more

My dog had his first 'out of house' experience at Big Dog Kennel. I explained that to Chrys, the owner, and she said he could bring his prized possessions with him as he had his own run so his stuff wouldn't be available to the other kenneled dogs. She also said she'd give him some extra attention to help him through his first time away from home and his first time kenneled. When I came to pick him up he almost seemed to not want to come home! Thank you Chrys for giving him a comfortable place to stay. I will very definitely take him back to Big Dog Kennel!! read more

I brought my dog here to be boarded, and ended up not leaving her. The outdoor kennels face the highway, about 20 yards away, and the outer doors of the kennels are secured with just a clip. So anyone driving by can look in at all the dogs, stop, and open up a kennel and drive off with someones dog. There is no perimeter fence to prevent this. Also, the fence of each kennel is about 6 feet tall, but with a 2 foot space to the roof. So if you have a high jumper or a climber, your dog could easily escape and would be gone. Same thing if the dog happens to push past the handler, when the door is opened to the kennel. There is a larger outdoor run for the dogs, but it doesn't connect to the kennels, so it looks like the dogs have to be leashed and brought to the run - and hopefully don't escape in the meantime. What kind of kennel doesn't have a perimeter fence?! Lastly, the place looks pretty run down and junky overall. So glad I didn't leave my dog there. read more