From around 2000, my father in law took his personal vehicles to paul bailey in Bicknacre for their…read moreannual service, MOT and any work required. Over that time my partner took his own vehicles there and when I moved in with my partner, I began taking my own vehicles there as well. Over the years we felt so looked after by what we felt was a trustworthy, honest firm. We recommended them to anyone who wanted a new garage and even recommended them for car sales. On occasion, they were only too happy to take a look at the odd thing here and there - suspected punctures, insurance write offs, engine lights - without asking so much as a penny. We had a brilliant relationship with the company and felt so comfortable with them having used them fo such a long time. They've had thousands of pounds from our family and up until recently, it was money well spent across the 10+ cars of ours that we've owned across the three of us. In 2019 we moved away from Bicknacre and so did Paul Bailey. Sarah Kent appeared to have left and it became quite clear that something was up. My partner continued to take his vehicles to paul bailey but I had decided it was too much of a journey when the service was nowhere near the level it was before. My partner took one of his vehicles to another garage who pointed out that something had failed which paul bailey had fitted only two years ago - this should not have failed so soon and it transpired that paul bailey replaced it with a non genuine part without telling him. He called Paul bailey and the response he received was definitely unexpected; rather abruptly he was told 'I'm not fixing it for free' - definitely not what he was asking for. It was quite clear that the company has lost sight of customer care and as a result we have made the decision to no longer use them. If you decide to use this company, beware. If they continue to trade off of the solid reputation of Paul himself then don't expect them to have the same service and customer focus. Hugely disappointing.

This is my local garage, they are a great bunch and are always happy to give a helping hand…read more They're good at what they do and aren't too pricey.

This dealership can be found on the main road Waterhouse Lane, this road is always very busy i the…read morerush hour times in the morning and evenings. Which is a pain which Peugeot ask you to bring your car down for 9am. I had my cars cambelt changed here, the price was very good for the amount of labour it took to change. The staff were great in the servicing and parts department. Very helpful and funny. They even gave my car a courtsey wash after they had done the work. It went in at 9am and i had my car back by 3pm all clean. Great service!

Always had a good service from this company since buying our used Kia. Reasonably priced servicing,…read morecheaper MOT and friendly staff.

I have had to use this main dealer a few times and have had positive experiences with them…read more The showroom is beautifully maintained always immaculate and used to its potential. However, this is not the section that i have had most experience with. My experience of Lookers has always been with the service department this is situated at the back of the showroom. I have always found the service staff to be incredibly helpful and when i have needed a part for my car that is not in stock, they have ordered it immediately to be couriered in overnight so it is ready for me to pick up the next morning. I can find no faults at all with the service here!

Never had any problems with this place, staff always friendly and helpful and they are extremely…read moregood when a female driver visits them as they treat them with the respect that any person deserves and not out to belittle them. Very competitively priced and they are not just out to sell you the dearest tyre either. An trustworthy and honest company!

My wife was with a friend who came here for tyres and was most impressed by the service. It's not a…read moreflash place but they give very good prices and advice. I recently bought a set of wrangler mud and snow tyres for my x trail and they beat all other quotes in Colchester .

Superb service and friendly staff. Explained what needed doing to my car thoroughly and they made…read moresure I understood everything. Always very quick to complete jobs, within the time they state and very reasonably priced. Best place in Maldon to get tyres and related work done.

This dealership is a good large size so is able to stock plenty of cars on its forecourt. It has…read moreplenty of all the lastest models on display ready to test drive and take away. It also sells other branded cars sometimes which must be from part exchanges. There prices are always pretty good money for value as Toyota's are known to be good realibale cars to buy. The sales staff are politre and friendly, they dont pounce on you the minute you start looking around a car which is a good change! Inside the showroom they have the most upto date lastest cars out on display.

I always use this garage for my car servicing. The service staff are very helpful and serve you…read morewith speed and good attention. They always discuss any requirements with prices already to hand and can usually undertake any work needed during my service. It would be nice if they had additional loan cars, but if you wait they are pretty accurate with the anticipated time scale.

Good friendly approachable tyre fitting company. This company was recommended to me by a work…read morecolleague. The guys will offer advice. Very good service with reasonable prices. Located about 15 minutes walk from town centre.