What a horrible experience this was!! If I could leave 0 stars, I would. We were in Dublin for 1 day, and thought this would be a perfect way to see a few city sites. As we set forth to get onto the bus for the first time, we quickly realized that the bus stops didn't match the map on their app. We walked back and forth in the general area before finally finding the stop. Got on, all seemed well! Driver was great, and it was a relief to not have to walk all over Dublin, so we thought! From that point on, we couldn't find stops, busses were so far behind we might as well walk, or stops were 30 mins+ from sites mentioned as being accessible from the nearest stop. We ended up only using the bus twice. One of our biggest grievances, is that they mention Glasnevin Cemetery as being accessible from the last stop on their website. This was the main reason why we booked this bus tour over others. Turns out, it was going to take us 30+ minutes to walk to Glasnevin from stop 25. We ended up having to pay for a taxi from that stop which was roughly the cost of 1 bus ticket. We couldn't believe it! This is false advertisement! We have since reached out to the business, and 7 days have passed with no response. Communication is as follows:
12/24- Tour responded to our complaint with 2 free vouchers. 12/25-We responded requesting a refund as I am an ER Nurse and Student, and such vouchers would be useless since we aren't traveling again any time soon. 12/28-They responded again with the same voucher offer, and we again requested a refund. 1/3-We reached out for an update on our request, and told it was passed on to the Supervisor for investigation. It has now been 7 days without any communication.
I absolutely do not recommend this tour bus. Even at our first stop, we saw numerous other busses over and over before ours arrived. Others were also better labeled, such as the Hop On Hop Off Bus Tours. I would recommend giving them a try before Big Bus Tours. read more