Terrible. Called for a quote. They came out immediately…read more 2 months later, I had to call the office to ask for my quote. It was never sent. Almost one year later, it was still never sent. Definitely don't waste your time with these clown shoes.

Jose and the office are absolutely amazing. From start to finish it's easy, quick and affordable…read more I've hired them for a vacation hotel/rentals and personal home. They've replaced a massive window in our lobby, a door window and also a large living room window.

I just completed my second project with Best Windows and I could not be happier. Everyone I dealt…read morewith was very knowledgeable and professional. Great follow through and communication. The installers is where I was the thrilled. I have 40 years of building experience a could not be more impressed with there skills, ability to think outside the box to solve issues often associated with "remodeling." Jeremy and Arthur installed doors and every window in my house and everything looks fantastic. Vanessa in the office answered all my questions and guided me in the right direction with the my door and window selection. The features on my windows blew my mind and I was so pleased to discover all the cool details. I highly recommend this company and I look forward to working with them again.

Walked into showroom and found staff to be very knowledgeable, helpful and accommodating. It's a…read morepleasure doing business with the local Best Windows & Doors.

I am so glad I did business with Bear City Glass. Gina and her installers were AWESOME! Clean,…read morecourteous and very capable. If I ever have any glass concerns Bear City Glass will be my go -to outfit.

I am writing to express my deep disappointment following a recent interaction at your…read moreestablishment. I encountered a female employee who was not wearing a name tag, and her attitude was exceptionally rude. This experience has left me quite dissatisfied and disheartened. As a professional with experience in facilities management and education, I understand the importance of customer service and professionalism. Unfortunately, this encounter did not meet those standards. Based on this experience, I would not recommend Bear City Glass to others, nor do I intend to bring any future business your way. I trust you will take this feedback seriously and address the issue to improve the overall customer experience.

We had two shower doors put in and these guys did an awesome job. On time and clean professional…read morework. Steve was the guy! He is very good at communicating which I really appreciated! We have used this company three times since 2023.

The installers are awesome. Any upgrades to my home are challenging. As this house always has…read morebeen. Steve and Ozzie stepped up to the challenge. My new windows are great. Vista plus series. I highly recommend this business. Their prices can't be beat, as down the hill contractors were double. Personally, I'd rather keep my local businesses first, and they are top notch. Thanks Bear's Valley glass !!!!

We are so pleased we came across this personable, talented guy. We have a 55-year-old cabin which…read moreneeded many upgrades. Jeff ended up handling the entire project, including termite repair, a new cement driveway, a huge, hand-built shed, double-paned windows, handcrafted pine bartop, new sinks, formica and an all-new bathroom. The project was very complicated, and we are weekenders, so often needed to communicate from afar. But Jeff made the whole process a pleasure with his unending patience, cheer, excellent creative suggestions, and expertise in multiple areas. The end result is beautiful, and we highly recommend him.

From the owner: FREE Estimates, Discounts for Senior Citizens, 5-years Warrantiesread more

Participated in yelp projects bid. Doesn't pay attention to details. The project listed my zip…read morecode. Then messages me for zip code and responds with not interested. First didn't see the details. And they are located one town over easy 20 min drive and in their yelp profile showed they service my area. Well if you miss the basic detail in the front end then probably wouldn't be detailed oriented to install windows. I can't speak to their work because I won't be a customer. Overall it was a poor initial experience even before I could even be a customer but they do have a choice that I can't be.

CJT Construction did an excellent job on my roof . The price was reasonable. The job was done in a…read moretimely manner and I was completely satisfied with the work that was done.

TL;DR: A promising new chapter thanks to Grayson!…read more I originally left a one-star review after a very disappointing experience with Rick. However, I want to recognize Grayson, Rick's son, who reached out the very next day after I posted my review. He has been genuinely apologetic, responsive, professional, and proactive throughout multiple conversations. He has made a sincere effort to address our concerns and rebuild our trust, and I am very appreciative of how he has treated our family. I look forward to updating this review as the process continues. UPDATE: Grayson has made a genuinely positive impression. I want to start this update by giving credit where credit is due. Grayson reached out to me the day after I posted my original review. He left a sincere, apologetic voicemail, and we have since spoken multiple times. What impressed me most was his approach. Grayson asked what it would take to make our family feel positive about our experience with his company, explaining that this is his goal for each and every customer. Our conversations have focused on finding a constructive path forward. He has been attentive, responsive, and willing to engage with our concerns rather than dismiss them. After how frustrating the original experience was, this was a genuinely welcome change. Grayson will be taking over the company soon, and I sincerely hope this level of professionalism, accountability, and customer care is representative of the direction he wants to take it. He deserves recognition for making the effort to reach out and work toward a resolution. I will update this review as things progress. ORIGINAL EXPERIENCE: Why I initially left a one-star review During a door and window installation at my mother's home, the crew knocked her Starlink panel off a table beside her Traeger smoker. Fortunately, the Starlink wasn't damaged, but we immediately noticed that a knob on the smoker had been completely sheared off. My family had recently used the smoker, and it had been fully functional before the crew arrived. I called Rick that same afternoon. He initially accepted responsibility, assured me he would make things right, and offered $150 off our nearly $5,000 project while promising to arrange the repair. I specifically explained that I did not have time to manage the repair myself, and he agreed his company would handle it. The following day, Rick reiterated by text that his crew was apologetic and that the company would take care of the repair. Unfortunately, after repeated follow-ups and weeks of delays, the situation changed dramatically. Eventually, Rick disputed responsibility, questioned our account of what happened, and refused to cover the repair. He characterized the smoker as old and rusty and suggested the repair wasn't worth the expense. This was particularly frustrating because he had initially accepted responsibility and committed to resolving the issue. I ultimately spent hours contacting Traeger and researching repair options myself. Traeger confirmed that the sheared component could not simply be glued back into place and helped me locate the replacement part. I paid $160 for a replacement temperature controller box and received a $450 quote for a handyman to travel to my mother's home and complete the repair. The financial cost was frustrating, but the larger issue was the way the situation was handled. We expected accountability after an accident, especially after the initial promise to make things right. Instead, we experienced weeks of follow-up and a complete reversal of the original commitment. We had been considering this company for a substantially larger project, and this experience seriously undermined our confidence. WHERE THINGS STAND NOW My original experience with Rick remains an important part of this story. At the same time, Grayson's subsequent outreach and efforts deserve to be recognized on their own merits. I believe it's fair to acknowledge both experiences, and I intend to continue updating this review as the next steps unfold.

The owner Rick explained and presented the product thoroughly. Prepared the quote for the total…read moreinstallation of all the windows and 2 - patio sliding doors for a fair price. Rick was very professional and answered all my questions.

Our escrow was being held up because a mistake by an electrical contractor. It was all about to…read moreend because we couldn't find anyone to come help us out. I decided to call my friend Grant Barney, since I trust his integrity and judgement, for some advice and recommendation. He pretty much dropped what he was doing and came to help me out. Grant found the problem, fixed it in about ten minutes and escrow was able to close. I do refer the Barneybilt team to anyone seeking honest professionals in Big Bear, and anywhere for that matter. Thanks Grant

BarneyBilt came to my rescue again! I had a mainline water leak which up here is at least four…read morefeet under ground. They located the leak and quickly got it repaired. They kept me informed along the way as well as the water company who wanted to be updated. They did everything they could to keep cost down and worked over the weekend to make sure I had a water to the house. They are always polite and courteous to work with and I would give them a 10 star review if I could.

I had a great experience with Alex and A&B Solutions. I hired them to install mirrors for my garage…read moregym, and I had a very specific vision for how I wanted everything to look. Alex came out, assessed the space, listened to exactly what I wanted, and gave me a quote. We set up an installation date shortly after, and he executed the vision exactly how I had imagined it. He was on time for both the initial measurement and the actual installation, which I really appreciated. The work itself was extremely thorough and clean, and you can tell he takes pride in doing things correctly. He was also very responsive and readily available whenever I had questions before the installation. I never had any issues come up afterward, but I felt confident that if I did, he would have been easy to reach and take care of it. The mirrors completely transformed my garage gym and came out exactly the way I wanted. Highly recommend Alex and A&B Solutions. Great communication, attention to detail, and quality work from beginning to end.

Everything was well communicated and the repair was perfect! Highly recommend AB Glass Solutions!read more

We just hired Rafael to do work on our house and are very excited to be working with him. He gave…read moreus great quotes for the work that needed to be done and could start soon! Will update this review once everything is done. Very glad we found him!

I have engaged Rafael and his company for a number of items from framing to electrical to…read moreinsulation to drywall to flooring and he has exceeded my every expectation. He provides incredible pricing for the quality of his work. He will absolutely be my go to for any and everything as he has earned our trust in community that is difficult to find reliable and quality work at a fair price!