Today I went to Big 5 Sporting Goods #405, Showlow, Az. I went with the intentions of buying a skate board for a teenage girl.
I have never experience poor customer service in a sporting goods store. I must admit, I was greeted as I entered the store, but that was the amount of customer service I would see.
There were several employees, quite a few of them were female, standing around. I approached one female employee and asked if where the skate boards would be. The female employee directed me to the location and that was the last I saw of any employee or customer assistance. The skate boards were located in the corner of the store and we're displayed with wall hooks. Needless to say, it was difficult to get a skate board off the wall to examine it. The whole time several employees were standing in the shoe section where one male customer was trying on shoes. I guess the commission associated with selling a pair of shoes is high.
It is this type of customer service that negates employees wanting $15 an hour as there wage. Needless to say, I made my purchase, receipt #9291, $32.42. The next time I think I will use on line purchasing with Sports Authority or Amazon.com.
To top it off. When I made my purchase, the male cashier asked if I would like to donate a dollar to the "babies". That's right, a dollar donation to babies would allow me the rights to a sticker. I declined. It would be helpful if the cashier was able to indicate if the donation went to an organization, not "to the babies." I t hink all employees with Big 5 Sporting Goods would benefit from basic customer service training, rather than just standing around. read more