Had to change rooms twice because there was water leaking on the floor in the bathroom and wet…read morecarpet in the bedroom area. If you're assigned to the old part of the Arrow hotel, SAVE YOUR MONEY and time!!! It's a dump

I remember this hotel from when I a young kid. It has gone downhill. This used to be the best place…read moreto stay in Broken Bow. We reserved a room to visit family. Around 9pm at night a random person tried to enter our room with a key. (There is no safeguard to stop anyone entering) I sent my husband to the door to confront the person. They ran. I went downstairs to ask what was going on. The person at the front desk said "oops, oh look here is the the 2nd key to your room". They gave out a key to two different people for the same room. No apologies, not to me or the other person. We got no sleep wondering if anyone else had a key to our room or if anyone was going to show up and just open the door with a key given to them by the front desk. I will never stay here again. This is the only time I've ever had someone open my hotel door with a key and say it's their room. The biggest disappointment was that we didn't even get an apology from the front desk. No guarantee that no one else would try to enter our room. Nothing. My husband and I took shifts to guard the door because we didn't know who else may have given a key to our hotel room.

Typical Midwest small town hotel, but very clean. I'd equate it to a Motel 8 or better…read more The room was big with a seating area. The price was right for the area. The bed was comfortable and the air conditioning worked. What else do you need?

Overall a pretty standard experience at this hotel. Staff was friendly and place was clean. The…read morebreakfast provided is pretty meager but it's better than nothing if you're feeling cheap. They actually had gluten free oats for those in need which was nice. We paid for the Jacuzzi tub and were a bit disappointed that it barely fit the two of us and kept draining water so we had to have the faucet running the whole time. The free Wifi worked well and they have complimentary Andes mints in the room and Otis Spunkmeyer cookies at the counter. If I'm in Broken Bow again I'd stay here.

FALSE ADVERTISEMENT! They advertise a hot tub on Expedia. Upon arrival after paying $147.00 &…read morechecking in, the manager states they haven't had a hot tub in over a year. I was floored. It's why we reserved the place. They also need to remove the signs in the pool area that indicate a "pool & spa." The manager was less than helpful, refusing to remedy in any way even after I offered to check out (I checked in only 2-3 hours earlier). She placated me by handing me the general manager's business card & to call on Monday. RUN from this place, as there are better options available in town.

Thank you to the staff of this wonderful hotel. We were passing through on a road trip on our way…read morehome, and our car broke down. They were very accommodating on such a short notice, and made us feel welcome and at home in a place unknown to us. Every single staff member we spoke to was very nice. If you're looking for a place to stay the night and need a great spot to rest your head, look no further. Thank you for helping us out in our time of need.

Went here this afternoon for LT wedding anniversary of 50 years and was a wonderful venue…read moreexperience. Have been here several times in past for group parties during Kentucky Derby event. Most of same group today. Beautiful setting in the lodge. Food is catered in most of our times here and always great menu options. Highly recommend this. Hotel rooms we didn't look-see today but have previously and are beautiful and would be great to stay here. Really nice everything.

The owners are so helpful and so kind! Beautiful and relaxing place to stay, comfortable beds and…read morerooms and a beautiful view of the north loop river! The breakfast is all homemade and delicious! If you're looking for a place to come and relax, this is the place.

I wish I could give 0 stars , the night time desk clerk was 100% cracked out of his mind didn't…read morehave any customer experience, did not know what he was doing one bit, was unprofessional cursing and you can tell he was on something

Through my travels I've learned that the best hotels to stay at are the Friendly, Clean and…read moreHospitable ones. Fancy/New means nothing unless you have the Welcoming treatment. This hotel was in a great location, easy in and off I-80, employees were friendly and eager to help their guests, either on the phone or in person. Beds were clean and comfortable. It was quiet. Breakfast was fresh and tasty. Kathy, the night desk clerk was very pleasant, friendly, accommodating and eager ensure that all our needs were being met. In the morning the cleaning woman was also great. She acknowledged our presence and quickly answered my question. Thank you again Comfort Suites for going above and beyond.

Very clean environment and friendly staff. Only reason I gave it a 4 rather than a 5 star is due to…read morethe stench coming from the outdoors.

The room smelled like stale beer and cigarettes. We had a room with 2 queen beds, and only one…read moreperson could walk through at a time because the room was so small. In the morning we looked in the air conditioner and it was packed full of stuff... gross. No wonder it stunk in there. Normally on weekends Breakfast goes later, not here, done at 9. The parking lot was nasty. Walls are thin, above us someone was having a good time until 2 am. Definitely not worth the money. I told the front desk this morning and she didn't seem to care. Definitely will not stay there again.

Good, clean hotel. Very friendly and helpful owners. Hope to stay there again someday.read more

There is no reason to keep driving past the frontier Inn. Great service, great room, great rates!…read more I'll stay here every time.

Stayed here with about 7-10 other family members. First time ever at a hotel on the honor system…read more The staff and the owners were very nice and helpful. The rooms were cozy. I would recommend it to anyone. Great little town!!

Nothing fancy, and few amenities, but when this was the only alternative to sleeping in my Ford…read moreFocus after 13 hours of driving, I was pleased to find that it was clean, the bed was comfortable, and the shower was hot and plentiful. Non smoking rooms, which is always nice. One star off for the lack of amenities and the proximity to the train tracks.