On 11/22/2020 during the Covid-19 pandemic, I ordered an Italian custom-made sofa from this company with a deposit of $1500. The sales person, Cindy Kim, printed a contract that stated that the sofa will be delivered in 4 months and cannot be cancelled, returned, nor will I be entitled to a refund of my deposit. Noting the length of time for delivery, I questioned her to explain why it will take 4 months. She stated that it will take 4 months because of the pandemic. Well, I have been waiting patiently, it is now 5 months, the company did not contact me to explain that there would be an additional delay for the furniture to arrive. I think this was unprofessional of the company. I believe the contract is void due to the fact that the time period originally agreed upon was not kept. I contacted this company several times after the 4-month time period. They refused to give me store credit or a refund despite our contracted agreement.
The owner, Joyce Lee, told me to take her to court if I choose to do that and went on to explain that all of their customers are waiting patiently for furniture. I told them I have been unable to use my living room because I do not have a sofa to sit on and would like to buy an available sofa that does not require shipping from another country. They denied my request and insisted that I wait for the furniture to arrive. It must be noted that they were unable to give an arrival date. Two hours after emailing them I received a call stating my furniture arrived and would be delivered in 2 days. They stated in was in the NJ warehouse and that I could inspect it when it is delivered. They collected the balance owed over the phone. On 4/17/2021 the sofa that was delivered and assembled in my home measured only 70 inches. I ordered a 74-inch custom-sized sofa, I am furious. Buyer Beware!!!! read more