A fairly cosy place alright, and service was good up until the point where they screwed up…read more
I'm allergic to wheat and therefore asked if there were any pasta in the vegetarian lasagna (since there was both eggplant and zucchini in it, which usually is used in substitut to pasta) and the answer was no.
When we received the food (by the way, I also got lots of bread with this dish, going great with the allergy) we were kind of in a hurry, so when we started eating and I realized there was pasta in it I decided pick it out with my fork (classy!) and tell them about the situation when they came to the table.
When I told the waitress the problem she simply said there shouldn't be any pasta in it and went to talk to someone. When she came back she sort of mumbled to me in bypass that she would remove our teas from the bill. To say the least, I was hardly satisfied with this lack of respect or the compensation (I mean! I degraded my self with picking like a five year old, I'd removed half my dish and last but certainly not least I'd hade traces of wheat in my system which I'm, like I said, allergic to) but I didn't feel like making further fuss so I agreed.
When it came to payment then. The waitress removed not 2, but 1 tea from the bill. I asked about this and the waitressed answered that she couldn't give my husband a free tea because there was nothing wrong with his food. Add on that, she started blurt that we had asked for tap water (shame on restaurants for serving bottled water when there's perfectly good water in the tap!) which she served us even though the were not supposed to (like that's our problem). She also explained at this point that when I asked about pasta she thought I meant macaronis.
So, that's that and in the end I got a big fat "we don't care" and 4 € compensation for a 15 € dish that I had to remove half, and I had to eat traces something I'm allergic to.
And for the record, obviously it's not about the money, I went in there affording my food, it's about service and the empathy. They made a mistake, how ever honest it was, a person in their restaurant got hurt by it. They should feel ashamed for not treating me and the situation with respect.