1. Bicket AC & Home Maintenance

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Biloxi, MS

Bicket AC & Home Maintenance

5.0 (5 reviews)
Closed • Closed

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Walker AC Diberville

Walker AC Diberville

(4 reviews)

top notch service! very friendly guy, reliable and affordable! always there - just a phone call…read moreaway with any ac issues and even offered a great deal on a new ac!

Spend your money somewhere else, these people do not deserve it!! I was a customer for 8 years. We…read morefinally were able to replace 35+ year old AC this year and got Ken to install it. 9 months later I have warped floors and slime mold growing out of my floor and we discovered a wet copper line running from the outside AC, under the house and up into the attic. So I call Ken and he immediately gets defensive saying he had nothing to do with the copper line or anything under the house and told me to call a plumber. I do and the plumber says no leaks, the copper line is dripping, call your AC company. I call and leave message with his wife and never hear back from them. Sent to VM when I try again. I call another AC place to come out and he said there is a valve and a joint that was broken, if I still had a warranty to call them. I call and get Ken's wife and ask for Ken to come back and check those things and fix them. Ken then calls me and wants to know what the problem was because I got his wife all "fired up"! I asked how did I do that? And he said by telling her all these things were no good or broken. He said everything was good and nothing is wrong with the unit. Tells me to call a plumber again. I told him I did. He said as long as the house is cool the unit is fine. He was very loud, rude and very defensive. I felt attacked and bullied in this encounter. I am really beyond shocked at his behavior and their treatment of someone who was seeking help and answers to a serious problem. I didn't accuse anyone or lay blame on him. With their handling of this situation, it leads me to think that maybe he did break those valves on install and he knew it but since the unit kept going he left it that way. And he never looked or checked the old copper line that he was tying into when he installed my new unit seems negligent and unprofessional and may end up costing me a lot more money!

Ball Heating, Cooling, Plumbing & Electrical

Ball Heating, Cooling, Plumbing & Electrical

(40 reviews)

My AC Picked the Wrong House…read more My air conditioner decided to quit, but Ball Heating & Air had other plans. This is my third time using them, and once again they came through. Zach showed up the same day, found the problem fast, and had everything fixed in no time. Professional, friendly, and efficient. Highly recommend!

20+ Years of Loyalty Rewarded With Incompetence and Indifference…read more I have been a loyal customer of Ball Heating & Air for over 20 years. Unfortunately, the company I once trusted has become a disgrace. Three days ago, my attic A/C overflow pan filled with water because of a clogged drain, and my thermostat stopped working. I called for service and was assured a technician would arrive the following day. No call. No show. When I called again, I spoke with an exceptionally rude representative in Florida who informed me there was nothing she could do. When I requested a supervisor, she refused to connect me with one. Apparently, customer service and accountability are no longer corporate priorities. Yesterday, a technician called me. He was courteous, professional, and personally assured me he would be at my home early this morning. Once again, NO CALL. NO SHOW. Meanwhile, my home remains at risk of water damage. Since Don Ball sold the company to corporate ownership, the quality of service has deteriorated dramatically. Mr. Ball and his dedicated staff would NEVER have tolerated this kind of incompetence, discourtesy, or blatant disregard for a longtime customer. I have paid substantial sums over the years for a service agreement that promises dependable assistance. What exactly am I paying for? Broken appointments? Rude representatives? Empty promises? Twenty years of customer loyalty apparently mean absolutely nothing to this company anymore. Shame on Ball Heating & Air and its corporate management. You've taken a once-excellent local business and turned it into a customer-service embarrassment. I'll be looking for another HVAC provider. And after this experience, I strongly suggest prospective customers think twice before entrusting their homes to this company.

Bicket AC & Home Maintenance - hvac - Updated October 2026

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