La peor experiencia que te puedes imaginar la puedes tener aquí si hablas con Álvaro, él se…read moreencargará de hacer todo lo que le pides que no haga. Pésima atención.

I saw the one review by Jenny D. - bad customer service - and decided to ignore it. This was a…read moremistake. Simply put the service was terrible when we turned up to collect the bikes. Everything - fitting bikes to riders,dealing with differences in deposit caused by international bank fees etc. was hard, it was my problem, it was done grudgingly. We were only provided with one pump and tube and special axle tool between four bikes. This proved to be inadequate as you will see below. We set off with our bikes on the train to ride the Ojos Negros rail trail as I had carefully explained months in advance and the shortcomings of the bikes became apparent. We had several punctures which were cause by a combination of two things. The rims were drilled for schrader valves but were supplied with presta tubes. This is not normally a problem, but in addition the Kenda tyres were a VERY BIG FIT for the rims, so there was inevitable tyre and tube creep resulting in torn out valves. By very big you could put your finger between the tyre and the rim, right through from one side to the other when the rest of the tyre was seated. So we destroyed four tubes in four days. In addition we had one rear derailleur blow up which can happen at any time if you are unlucky and a couple of other minor mech problems. It is worth saying that I am a very experienced rider and bike maintainer - I have and ride five bikes that I do all the building and maintenance on. OK, shit happens, but when we returned the bikes to the shop it was all our fault. We were blamed for everything. They charged us FULL RETAIL for the replacement parts. I wasn't listened to. A simple apology and a 10% discount on the parts would have seen me out the door somewhat satisfied but the guy in the shop was rude to the point of being aggressive. Don't make the mistake I made, hire your bikes somewhere else. If you want one more proof point, a few days later we hired four bikes from BikeBreaks in Girona and I have nothing but praise for them by comparison.

We found Orange Bikes via an internet search for bike hire in Valencia. Not recommended. The…read moreowner/manager is alarmingly rude and treated us (a family of six) extremely badly, including shouting at us after we politely declined to hire their bikes on hearing we needed to leave over €1000 security deposit. His exact words were 'we are not a charity'. A really shocking experience. Rude, rude, rude. If you want to hire bikes, head directly to valenciabikes.com for a much friendlier and professional service. You'll only need a passport as security.

Best place to rent bikes in Valencia - PERIOD! Nice bikes in good shape, super friendly staff who…read moreall speak great english... and perhaps best of all they actually know something about bikes! We felt safe, well taken care of and will never think again about renting elsewhere. This place is great. We first went to Mo'bike because it was close to our flat and it had a few good reviews. I made the mistake of thinking "eh... bike rental... how hard could it be..." and the second time we rented I went to the place that happened to be in front of me at that moment. What a mistake! Chain broke... tires were too low on air and nobody there knew anything about bikes. So I'm not going to publicly shame anyone - but Mo'bike is mo'betta so go there. Nuff said.

We rented two bikes at Mobike in CALLE MÚSICO PEYDRÓ, 7…read more 46001 VALENCIA Many months in advance, we corresponded via mail with mentioned Mobike location, about us going up into the mountains to Teruel by bus and cycling back to Valencia, approx 160 km. The bike shop recommended bikes appropriate for the trip and had plenty of time to prepare the bikes for this long journey. After using one of the bikes for approx 20-30 minutes, all gears on third main gear started tripping and were unusable. We lived outside the city and had neither time nor opportunity to go back to the city with the bike. By chance, one of us could not go on the trip due to a knee injury (third one had his own bike), so the two remaining travelled by bus into the mountains. The second rental bike worked on most gears until 50 out of 160 km were done, all gears on first and second main gear started tripping out, but luckily third main gear worked more or less until the end. When delivering the bikes at Mobike again, we explained calmly what we had experienced and requested a partial refund (30€ out of approx 86€ paid in total) for the first mentioned bike. The woman at the desk became angry and denied any responsibility or refund, although we explained we were outside of the city with the bikes and soon a 160 km away into the mountains. If Mobike would have travelled out of the city to our temporary living location before the mountain trip to service the bike(s), they should have notified us about this option in advance. Instead, they refused any responsibility and blamed the customer. This is poor customer service, poor bicycle preparation and poor overall performance of MoBike. We do not recommend MoBike, stay well clear and away.