I saw the one review by Jenny D. - bad customer service - and decided to ignore it. This was a…read moremistake. Simply put the service was terrible when we turned up to collect the bikes. Everything - fitting bikes to riders,dealing with differences in deposit caused by international bank fees etc. was hard, it was my problem, it was done grudgingly. We were only provided with one pump and tube and special axle tool between four bikes. This proved to be inadequate as you will see below. We set off with our bikes on the train to ride the Ojos Negros rail trail as I had carefully explained months in advance and the shortcomings of the bikes became apparent. We had several punctures which were cause by a combination of two things. The rims were drilled for schrader valves but were supplied with presta tubes. This is not normally a problem, but in addition the Kenda tyres were a VERY BIG FIT for the rims, so there was inevitable tyre and tube creep resulting in torn out valves. By very big you could put your finger between the tyre and the rim, right through from one side to the other when the rest of the tyre was seated. So we destroyed four tubes in four days. In addition we had one rear derailleur blow up which can happen at any time if you are unlucky and a couple of other minor mech problems. It is worth saying that I am a very experienced rider and bike maintainer - I have and ride five bikes that I do all the building and maintenance on. OK, shit happens, but when we returned the bikes to the shop it was all our fault. We were blamed for everything. They charged us FULL RETAIL for the replacement parts. I wasn't listened to. A simple apology and a 10% discount on the parts would have seen me out the door somewhat satisfied but the guy in the shop was rude to the point of being aggressive. Don't make the mistake I made, hire your bikes somewhere else. If you want one more proof point, a few days later we hired four bikes from BikeBreaks in Girona and I have nothing but praise for them by comparison.

We found Orange Bikes via an internet search for bike hire in Valencia. Not recommended. The…read moreowner/manager is alarmingly rude and treated us (a family of six) extremely badly, including shouting at us after we politely declined to hire their bikes on hearing we needed to leave over €1000 security deposit. His exact words were 'we are not a charity'. A really shocking experience. Rude, rude, rude. If you want to hire bikes, head directly to valenciabikes.com for a much friendlier and professional service. You'll only need a passport as security.