Excellent place to shop. Easy free parking spaces and some great restaurants over looking the lake…read more House of Fraser. Debenhams. Marks and Spencer. Primark. Many brands such as Hugo Boss,Armani, Ralph Lauren ,Michael Kors , Tommy, Lacoste all in House of Fraser store

WORST CUSTOMER SERVICE IN A SHOPPING MALL IN THE COUNTRY!!!! LARGELY ACROSS ALL STORES IN THE…read moreSHOPPING CENTRE: Read HOUSE OF FRASER EXPERIENCE BELOW: WESTFIELD SHEPHERDS BUSH & BLUEWATER BETTER My gosh, we have given this place many chances, went a few times in Dec 2010 an Jan 2011, hoping they would have improved since a year between the last visit. As ever the grumpy, unhelpful, staff throughout e, was appalling the rude looks when you try to interrupt conversations of groups of staff having a chat about the weekend or their hair, was a recurrent theme. Worst: !!!!!!!!!!!!!!!HOUSE OF FRASER!!!!!!!!!!!! A lady in the jewellery accessories dept who was busy chatting about her weekend with a colleague leaning against the glass arms folded,, when I went to pay for something from the next section at her till, products from (Crabtree & Evelyn) I asked if I could pay at her till, couldn't believe her response, she said couldn't you find another till? I said no actually they are all deserted see and I showed her all the empty tills around? She then said, oh I can't take any cards at the till anyway. It was unbelievable , how rude she was. In the same store I think it was the towels section, two customer service girls were chatting away not doing any work, whilst we stood there waiting to ask the price on something, they then turned around rolled their eyes and gave a fobbing off type of response. In another section I wanted to buy the last sweater that was on a mannequin the guy with a very unusually deep voice, and dark hair took it off the mannequin then shouted at the poor helpful lad working there, and whispered make sure you put a security tag on it before you hand it to them! I think Bluewater is considerably more upmarket and better than Lakeside, I guess a lot of the Essex locals work at Lakeside and maybe haven't attended any customer service training but BlueWater is so much better, and so Lakeside seems really downmarket not just because of the staff, Essex role model Jordan was in that day, so need I say more? If it wasn't for the bargains I wouldn't have gone, but someone really needs to do more mystery shopping and undercover checks across the place, there is no reason why a bit of good decent customer service can't be achieved. Really should become a mystery shopper, Lakeside is shocking Gonna stick to Westfield & Bluewater in future most probably!

You know how when you go to a department store and it's heaving with people (some of obviously…read moreill-er repute than others - get back in your box, peasant, and stop shopping in my Debenhams!), and everything's disorganised, and clothes have fallen to the ground, and the fluorescent lighting makes you look peaky, and the mirrors in the fitting rooms make you look fat, and - now that you mention it - why it is so fucking hot in this tiny cubicle and why does it smell like feet(?!), you have to remind yourself why you thought it was a good idea to shop in a department store in the first place? Well, Williams & Griffin is the exact opposite of that. It is pure class, people. With roots back to the 19th century (historical!) and awards like 'Best Independent Department Store of the Year' under its belt, Williams & Griffin is a cut above the rest. With attentive staff, spacious sales floors and well-selected merchandise (generally brands in the upper echelons of retail), it's always a pleasure to shop in. Definitely one of the premier shopping outlets in the area. If you're ever out in Colchester, it's certainly worth a mooch.

I seriously have to question what is the big deal with 'Williams & Griffin'???…read moreThe only reason you are forced into entering the building, is because on the surface, this great big department store (now owned by fenwicks chain) and due for expansion to almost double the size, seems to be the best that Colchester has to offer. And don't even get me started on the cost of the 'William & Griffin' car park........ £7.50 for three hours parking. EXTORTIONATE!! The women's 'Fashion' department if you can call it that, is dire. Same old stuff that you find up and down the country in every department store. And rails that are soooo crammed with stuff, which gives you no reason to even bother looking! It's NOT fashion, just boring, commercial, mass produced blandness. If you can be bothered, why not venture into the heart of the town centre, where small businesses are offering you something different and unique. Some people need educating into realising that the best stuff is in independent shops NOT boring department stores! On the plus side they always put alot of effort into their Xmas display window. My advise to anyone reading this, try venturing down lanes such as 'Lion walk', 'Trinity Street' or 'Sir Issacs Walk'. You will find hidden treasures. Small shops full of wonderful things and lovely customer service............ Come on everyone, support your independents!!!!

This place is absolutely massive. Sells clothing by makes such as FCUK, Elle, etc. It also has a…read morelarge range of Homeware like plates, cutlery and that sort of thing, a large range of fragrances and perfumes, bed linen, toys, and lingerie. It is a very spacious store with the main walkways being very wide and large enough for trolleys passing as one entrance to the store is straight from the Sainsburys next door. There is a restaurant upstairs which has a good selection of snacks at a fair price, and also a small beauty parlour next to it.

Choices choices choices. Lovely choice in clothes, make up and bags. Oooo I love my bags…read moreLove the Yankee candles to.

LIARS!!! Any warranty that comes with the product you've…read morepurchased comes with a warranty that is supposedly transferable. I tried to do this today and I was told the new owners would need all of my personal details should they need to make a claim. I asked what would be needed and it's my email address, phone number and home address. Basically everything that's needed to commit fraud against me! Pathetic policy! Obviously I'm not going to give a stranger all of my details! Another nail in the coffin for J.L. I can't believe as a retailer that you're still open! You certainly won't get my custom any more!

Dreadful customer service at John Lewis Bluewater. I attended to return a faulty product (still…read morewell within waranty) and their manager Karen Wise refused to even look at the product or receipt of purchase. She told me I would have to come back another time as their tech team was unavailable when all I needed to do was plug it in and it would be evident it wasn't working. She told me she couldn't advise when the Tech team would be available and lied saying she knows nothing about tech when it later transpired that she was the former manager of the tech department. She was deliberately trying her hardest to be obstructive and cause unnecessary distress. Absolutely awful experience and I will never be returning, which is a shame as they were good once upon a time. Perhaps they need to have a change up of their clique of management.

I must apologise to John Lewis, I was young and naive and hopefully I have grown since my last…read morereview. Having experienced some near horrendous customer service from other home stores over the last year (cough Ikea cough shameonyou). I have to say how pleasantly surprised I was by John Lewis' fantastic response to my broken television catastrophe (I was right in the middle of a modern family box set marathon, catastrophe is an understatement). I did not have the receipt and had lost all faith in the decency of human beings when I took my tv to the Tunbridge Wells store I had purchased it from less than two months before. I explained that the tv had already been taken away to be 'fixed' and returned to me still broken by Sony's repair team (cough Sony shameonyou). They said they would try to find the item number for me on their system even though I didn't have the receipt and gave me a voucher for a free tea and cake to use whilst I waited in their in store cafe. Note my pleasant surprise that since my last review they also now provide soya milk. After I enjoyed my tea I went back over to the customer service desk where they informed me that from the item number they could see that the tv was only received by them in store two months ago and so it could not be more than two months since I purchased it and that they would send it away to be fixed, in the interim providing me with a free replacement tv. A week later I returned to collect my now fixed tv and was a very happy bunny. An important lesson many other big chain stores would do well to remember, never underestimate the power of good customer service.

Their customer support is so good that I will never purchase an electrical or large homeware item…read morefrom anywhere else. ~TV replaced, no quibble. Washing machine fixed, no problem. Love 'em.

Harrod's is a London icon and a premier luxury department store and it is a shoppers dream. This…read morestore is massive and its known for the fabulous food hall, extravagant luxury goods, and it attracts roughly 15 million visitors per year. Harrod's also features a afternoon tea in The Georgian and it costs about $96.00 US dollars per person. We were here many years ago but I still remember the experience. It was very busy inside and we walked around for a couple of hours just looking and taking in all the beautiful products that were for sale. The architecture of the store is a stunning. We bought some souvenirs, and I also bought a purse and wallet while visiting. We loved taking pics with the life size Harrod bears. I had never been in such a majestic and exquisite store seeing so many luxury items. This store is definitely geared towards the elite and uber rich but we still managed to have a really good time. Service was ample although most of the employees we encountered were very busy hustling to locate items for anxious shoppers. A must visit while you are in London, just don't drop all your cash here.

You feel like you are in a different world when you step inside Harrods. A luxury mall with a great…read morefood hall, a Prada cafe, they make their own chocolate in the chocolate hall, and every name brand you can think. Our first stop was the dry bar. We have plenty of these back in the states but I had never been to one before, so It's pretty exciting for to me to say that my first dry bar experience was in Harrods in London! I tend to stay away from blow-dry places because not everyone can blow-dry thick curly hair. Kezia was the stylist and she was great!! She was so funny, paid close attention to detail, and this was one of the best blow-drys I have ever gotten! Next, we stopped at Burberry. She was wonderful, poise, and so knowledgeable about the brand. My husband loves his wallet. We then stopped at Louis Vuitton for a perfume. No one attended to us and it felt like they were judging us based on how we looked. Five employees walked right past us and not a single one acknowledged us. Finally someone did and when we asked her what the notes in the perfume were she googled it on her phone. Our shopping day wasn't complete without buying some sweets from the chocolate hall. Every type of chocolate you can think of is sold here and delicious taste!

Fabulous Dept. store!! Spectacularly laid out, clean, really attractive staff!! Quality of stock is…read moreall you would expect it ti be from such a high quality name. Toilets are quite a long way up and not very spaciouswasn't impressed with them. Don't try and walk up to themvery busy staircase. Restaraunt is bit pricey and has that lingering warmed up pasta smell!

It was a very good store. I bought lots of things there. It closed down in 2018 after being in…read moreIlford for 125 years.

Bodgers of Ilford. Brillant…read more This is a really old department store, like they use to have before House of Fraser and Debenhams rolled them out all of the country. Maybe you could say it's the Harrods of Ilford. I am surprised it's still open. It's catered for an older market - lots of clothes for pensioners. No longer do I puzzle about where they get their specific 'fashions' from. I went in for a zip and it's perfect for that - a huge haberdashery section. I am very glad it's still open. Bodgers is a wonderful old niche department store.

Popped in to buy a jacket in the sales, came out with two - both gorgeous!…read more Basically, if you have a formal social coming up and you're looking for co-ordinates, this is the place. Its all colour grouped like Monsoon, so you dont have to look round the entire shop. Full prices are not cheap, but if you're looking for classics and they have a really good 'petite' range. Have diarised the sale for next Spring. Will need to sharpen my elbows though as I understand it sells out pronto!

This is the most old fashioned department store in Chelmsford it is just a bit away from the very…read morecentre of town towards Moulsham Street. It is a bit of a maze inside with ladies clothes down stairs with concessions mainly catering for the more mature lady. The cook shop is now upstairs on the first floor this is great with hard to find cooking and baking stuff. Also on the first floor is the cafe/restaurant this is very nice and well spaced out the choices of food and drink could be a bit more varied but it usually all tastes nice. They also sell carpet, flooring, curtains and furniture.

Good old Primark! Sometimes, you just need a t-shirt... Perhaps a red t-shirt for a Yelp party this…read moreFriday... Perhaps you don't normally wear red and you just want a t-shirt you can wear once and then either use to paint, or maybe to mop up spilled drinks. What I'm getting at here, is that I needed a cheap... CHEAP piece of cloth, that was red, would suitably cover my, ever-growing, man boobs and didn't make me look too ridiculous (which is pretty hard). Primark was just the ticket... After dodging the minion-emblazed beach t-shirts and the tweety-bird 'gangsta' tops, I found what I wanted. A t-shirt... That was red... And pretty much fit my boobs. All for the princely sum of £7. Lovely. This is the sort of situation that makes Primark shine. Don't get me wrong. The staff STILL hate working there. They all look like they'll kill you with a clothes hanger if you dare ask them a question. AND they still take an age to serve you at the till. But you know what... I don't care. If I want to feel like the sun shines out of my arse while I'm buying a t-shirt... I'll go elsewhere. If I want a pretty decent top, for basically no money. Primark is where I go. I'm rarely dissappointed.

This is just the most awful clothes shop ever. You walk in (well try to anyway) and are lucky if…read moreyou don't fall over from the amount of clothes that are all over the floor. This place is like one huge ungloryfied jumble sale, but to be honest you'd probably get better clothes at a jumble anyway.