This is the best cash converters in reading. There is great…read moredeals and awesome staff. Now the only thing I must say is that you need to triple check what u buy because many times it has a issue but no worries because they give you store credit. They also have a huge parking lot so parking is no issue. From bikes to tools to electronics, it's all here but to me the best they have is dvds. You can stop by with your wife or husband and buy a good dvd then on the way home buy food and set up a fun night

I was recently and they had all the power tools on shelves prices facing out and it looked…read morefantastic and it was easy to see the tools. I've gone back there today and they're them back on which looks very sloppy and unorganized. I wish they would go back to putting on shelves where the customers can see everything.

Staff are very polite and respectful. Especially Shaun who has assisted me most. I appreciate his…read morepatience so much. Prices are very reasonable. Thanks so much! SD

I use to go to this pawn shop all the time and it once was a really good place I enjoyed, until two…read moreweeks ago when I decide to purchase an item in the amount to $355 odd dollar. My visa was swiped two time , once for 209 and again for 155. The 209 transaction was complete and transfer to their account, while the 155 sitting on their computer waiting for them to return or process the transaction ; either way their scamming and jamming customers account by not accepting nor returning money to customers. Leaving customer with no money , no item , no explanation and better then that no receipt. I find it disgraceful, unbelievable and would advise anyone who doesn't want to be scammed and stuck with a month with of excuses not to shop at this location ever in LIFE. I wish they had a -5 stars because they don't deserve a 1star. One employee even stated on indeed.com review that it's the worst JOB they EVER had. The manager steal with her husband and disrespectful to her employee. DO NOT WORK HERE , it there exact work and I believe ever bit of their claim because it literally happen to me. PLEASE DO NOT SHOP AT THIS PAWNSHOP. I never found review useful until now , WISH I WOULD OF READ SOME of the BAD REVIEWS before I decide shopping here

Better than the other pawn shops in the area. I bought my Samsung cell phone in to sell, and I was…read moreoffered double the price that the shop down the street called easy money provided. The one employee was a straight shooter and didn't bs at all, the other guy that worked there just sat there playing video games. Nice place overall

This place is awesome. I bought a huge big screen TV for my daughter. She loves it... works great!…read moreThanks Pete and Ed

Rude, overpriced. lowball offers, dishonest about the services offered. (I went for jewelry repair…read morewhich they sub out but didn't tell me). They offered $50 for a necklace and I was offered $150 up the street on the same day!! Also got my necklace repaired for less than half of what they quoted .

Friendly people with kindness to help people. they fixed my problem in a short period of time…read moretherefore I didn't have to wait a long period of time to get waited on. I was very satisfied the work they did on my watch. The cost was a very reasonable amount. I would definitely good there again and suggest this place to my family and friends when ever they need to Vito's pawn shop.

This review is intended for Pawn Plus on Lancaster Ave in Reading, Pa. Unfortunately, I recently…read morelashed out at an employee named Tina because of an issue that arose behind an electronic product that I had pawned as a favor for my son. He gave me an incorrect password that was never verified by the employee who handled the transaction. I continued paying the interest for him for months. Eventually I decided to forfeit the pawn since he had more than enough time to retrieve it, but showed zero interest in doing so. The passcode he gave me was incorrect. After expressing my aggravation at him for causing this problem, he gave me another password. I left numerous voicemails with the correct code, assuming the situation would be resolved. I attempted to pawn an item a couple days ago and was told by Tina that she never rec'd my voicemail. After having waited outside for 45 minutes, my patience was gone. I was very angry, rude and disrespectful towards Tina. My stress level that day was at an all time high. I should mention that I receive a service connected pension for PTSD, which at times, can be difficult to control. I called the location on Penn St and was told to come over immediately, no problem, he'd take care of me. After waiting at that location for another hour for the representative to assist me, I'm told that I'm still banned. I explained that I'd left numerous messages with the code. The mgr asked why I hadn't gone in person to handle it. I explained that it seemed like every time I stopped by, there was a note on the door stating they were at lunch or, there were 6 ppl ahead of me in line. Since they usually couldn't retain employees at that location for longer than a month, she worked alone, handling a caseload of 3 employees. It wasn't uncommon to have to wait at least 90 minutes to get inside. I have never successfully called that location and had an actual person answer the phone. The manager at Penn St admitted that they don't listen to voicemails since they have at least 600 of them per day. I don't get how a company claims to value their customers, yet refuses to answer calls or listen to voicemails, but that's another subject entirely! He said that he was told that I was rude to her as well. I need to admit that I was very aggressive verbally. In fact, my behavior was totally unacceptable. She did not deserve my wrath. I was angry at my son for creating this problem and angry at myself for allowing it. When I look back, she was the only employee that didn't quit and apply for unemployment benefits. The turnover was insane, yet she continued showing up on a daily basis. She remained loyal to the company, despite the huge turnover, frustration and fear during Covid. She deserves 10 stars instead of 5 which is the limit for having to deal with difficult customers like myself. I heard that she will be leaving soon for a better opportunity. I'm embarrassed for behaving so badly and again, I'd like to offer my sincerest apology for not treating her with the respect she deserved. I should mention that initially, I was annoyed with the manager at Penn St who said that now that I needed them, I came in with the code. I repeated that I left many messages and attempted to visit several times. I reminded him to check my account because not only did I pawn, I purchased thousands of dollars of jewelry that I either gave as presents to family or, resold on ebay. On Black Friday, before the pandemic I dropped $2000 on jewelry, so to say I only came in when I needed them was an insult. I think after reviewing my account which reflected many big ticket purchases as well as a fair number of pawns, he apologized and extended his hand which I respect him for. I wish Tina luck in her future endeavors and look forward to hopefully reestablishing a relationship with them in the future.

The worst pawn shop I have ever been in. They have one attendant. She has you waiting in line for…read moremore than an hour to say that they only except top of the line pneumatic and power drills.. the lady in front of me waited for the same amount of time only to be turned away because the store was not accepting debit cards for payments.. the store is pretty much empty..I would report the place to the BBB as well as Consumer Affairs.. but it honestly would probably be a waste of time, because apparently, the owner doesn't care either way..

As a frequent Dealer-buyer at their auctions, I smile at some of the reviews. If the auctioneer…read moremissed you, you need to wave your card. And if they still don't see it... just holler, "YO!" They have to keep things moving. They move a massive amount of merchandise in and out, so they don't have time coddle. They get higher prices than many auction houses, and sometimes I can't buy anything, because there is no meat on the bone for resale. I took a beating on some rifles I sold. They were brutally honest about their condition in their catalog, whereas another auctioneer may have been vague to the buyer. As a buyer, I have gotten some great deals. If I won it for "cheap", it means I was still willing to pay more than anyone else with money to spend. Sometimes I wait a dozen years for that item to sell at full retail. As a bulk buyer, I need those extra seats to land my purchases so that I can pack and bid on multiple lots in a row. No one saves me a seat. If I come late' I'll be standing until something opens up. They need dealers as customers so that everything goes. But they need retail minded buyers to get the best price. Most estate sellers just want it gone. If it didn't go for a $1000, it wasn't worth it. If it went for $1, no one else wanted it either! Having gone to dozens of different auction houses, this is where I am most comfortable with the honesty and integrity of the auction staff. It is normal to take a few weeks to understand the flow and get a feel for an auction house. If there is value in an item being sold, it will find experienced hands handling it and properly valuing it.

I was hesitant to use this auction service because of the bad reviews. I decided that I would give…read moreit a shot and I bid on several items on-line. I was lucky to win several items and I chose to have them shipped to me. I found that Horst did an excellent job of communication after the auction and their shipping was well packed and fairly priced. I would not hesitate to buy from them again.