I had a very bad experience here. I saw Courtney Lotto on and off between 2022 and 2024. I had no…read morecomplaints at all and was making progress in recovering from a pretty traumatic childhood. I trusted Courtney. Unfortunately, when I communicated to her that I had been tested by a neuropsychologist for autism, she abruptly ended our therapeutic relationship. My issue is that she gave no explanation aside from "we're not a good fit." I could have bought such a generic answer had I only been seeing her for a few months, but after over 2 years? Clearly, something happened to cause this, and I believe it would have been useful for me to understand what that was. Without any explanation, I was left to ruminate endlessly, wondering what I had done to create such a rift. Needless to say, this rupture further traumatized me and set me back in my healing. I still get stuck wondering what happened. This is not something that should happen to already -traumatized patients in a mental health practice. This is not how therapists should interact with their patients. I'm just really, really disappointed

Won't pick up your calls when you're trying to pay a bill from a previous visit. You are give the…read moreoption to answer in text form whether you want to confirm the appointment or not, if you answer no than they still charge you anyway.

I called ahead of time to confirm that they accept my insurance. I showed up early and they made…read morecopies of my card. The following day I receive a call and they state that they DON'T take my insurance, and I'd be responsible for entire 165$. I explained that the error was theirs and abruptly the tone changed. What a SCAM. I left to messages for Dr. Simonetti to return my calls and guess what? No calls mmm nice

If I could give 0 stars I would. The therapist that my daughter went to see was 100%…read moreunprofessional. She twisted all of her words and tried to diagnose my daughter with a mental illness she doesn't even have! I am never sending my child back! Hearing what my little girl had to say after the session made me extremely upset.

I have been a patient for over 3 years and I feel Dr. Creekmore is the best and most understanding…read moreclinical psychologist I have ever met. She is very responsive and helpful in every aspect of management of my conditions.

Dr. Anne Creekmore far exceeded my expectations of what a Dr. or therapist could achieve. I was…read moreextremely lucky to have found her and couldn't be more pleased with the results of our sessions. Finding Dr. Anne has changed my life for the better through her kindness, knowledge, effort and overall support. Dr. Anne is trustworthy and always makes her self available to me and to anyone in need of help or assistance. I would highly recommend her to all. Saward Nuckolls

I checked in without appointment or notice on a cold rainy day when suffering from a myriad of…read morecold/flu/allergy symptoms. Thankful to see a bright, clean lobby with only one other patient. I was checked in, called back and roomed by the nurse with my vitals checked and a quick discussion within 5 minutes. It still took a while for the NP to see me (20 minutes roughly) but when she came in she was kind, patient and did all she could to help me. So glad to know this location exists so close to our neighborhood as a good alternative for when my PCP is unavailable. I will come back anytime.l, but hopefully not soon.

Dr. Keradman was the most horrible doctor I have ever met in my life. He is rude, obnoxious,…read moreinsulting and disrespectful. He was hateful and He tries to force medications on you that you have adamantly told him you are allergic to. He doesn't listen nor does he show any type of humility, humanity or compassion to his patients. His bedside manner is absolutely disgusting and unacceptable and I will be filing a formal complaint against him and his license. It is absolutely disgusting that someone in this profession could be so evil. Bon Secours has truly gone downhill the past few years, but especially picking this type of inhuman and unsafe type of practitioner to represent them.

I have been a client of Michael Beach's for a little over two years now. He's an excellent…read moretherapist who truly understands my needs every session. His therapeutic style is very relaxed and conversational, yet still professional. I appreciate the casual feel it gives as I am able to be remain comfortable throughout our sessions together. We really work well together, discussing serious matters like family issues or ongoing mental health, but we'll also joke a little bit every now and then to lighten the heavy mood. I'm grateful that he is so attuned to what I'm feeling and being able to adjust the style of the conversation as needed. I've never been to therapy prior to him, so I must say that I really lucked out on being paired with him especially due to the severe anxiety I was dealing with when I first began seeing him. He also has apologized for any short notice cancellations (which are very rare) he may have to make and always encourages me to reschedule with the front office as soon as I am able. I truly appreciate how kind and considerate he is overall. I can tell that he's not just an excellent social worker but a great human being. In fact, he has inspired me to become a social worker and future LCSW as well. I aspire to be at least half as good a therapist as he is. And I must mention that Kim Rodgers is an amazing secretary. She always says hello to me when I make it into the office (I have had to move my sessions to mostly TeleHealth due to financial strain) and asks me how I am. She also is kind enough to ask me if I'd like a water which is great because I sometimes leave my water at home and am thirsty before sessions. I do enjoy our brief chats (if she isn't busy answering phone calls, rescheduling sessions, responding to emails, etc.) before Michael steps out to grab me. As Michael has said, the administration is an integral part of the rockstar team that makes up Family Guidance Centers. All administrative staff I have spoken to over the last couple years have all been kind and willing to assist me in rescheduling appointments or canceling (which has only happened once!). None of them have ever had a bad attitude or made me feel uncomfortable trying to receive help. I'm truly grateful for Family Guidance Centers and all they do to help their community. Couldn't ask for better. -Kat Hughes P.S. Before I forget, the Brandermill office location is always very clean and smells good. I wish I knew what it was they were using, if it's a wall plug in or what!! I would totally buy it for myself, lol!

From the owner: Our confidential approach to effective treatment includes a full range of services to adults,…read moreadolescents, and children. Beyond the direct treatment of the individual, we seek to establish consultations with schools, family physicians, psychiatrists, caseworkers, and other significant persons involved in the ongoing care of our client. Effective treatments require the collaborative effort of all caregivers. The treatment process focuses on the enhancement of communication, problem solving and promoting healthy relationships.