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Richmond, VA

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Balance Behavioral Health - Balance Behavioral Health, PLLC office building.

Balance Behavioral Health

2.7(7 reviews)
16.0 mi

First, I have to say that the administrative staff is one of the best parts of coming here. From my…read morevery first call to this office, they were so friendly and compassionate. They take what could be an embarrassing, terrifying experience and make it so welcoming, friendly and non-judgmental. It says a lot about a business that employees such wonderful, caring individuals. I've never had a bad experience here. My therapist is really, really great. I've had some terrible experiences in the mental health world, but this has been a breath of fresh air! I have and definitely will continue to recommend BBH to anyone looking for mental health services!

I had a very bad experience here. I saw Courtney Lotto on and off between 2022 and 2024. I had no…read morecomplaints at all and was making progress in recovering from a pretty traumatic childhood. I trusted Courtney. Unfortunately, when I communicated to her that I had been tested by a neuropsychologist for autism, she abruptly ended our therapeutic relationship. My issue is that she gave no explanation aside from "we're not a good fit." I could have bought such a generic answer had I only been seeing her for a few months, but after over 2 years? Clearly, something happened to cause this, and I believe it would have been useful for me to understand what that was. Without any explanation, I was left to ruminate endlessly, wondering what I had done to create such a rift. Needless to say, this rupture further traumatized me and set me back in my healing. I still get stuck wondering what happened. This is not something that should happen to already -traumatized patients in a mental health practice. This is not how therapists should interact with their patients. I'm just really, really disappointed

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Balance Behavioral Health
Balance Behavioral Health

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Insight Psychological Services - Front door of our Stafford office

Insight Psychological Services

2.9(9 reviews)
57.8 mi

I've seen a few therapists over the past 15 years. I highly recommend this practice, mainly for the…read moresimple fact that there are quite a few therapists to select from and they all have varying areas of expertise or styles based on clients' needs. I began seeing a therapist, but it was clear that we were not a good "fit". I easily switched to a different counselor, and I'm very happy. Everyone from the counselors to the receptionists have always been kind and professional. They even send appointment reminders via text. Sometimes it's the "little things" that count. I have recommended this practice to a few friends who are in search of support. I'll continue to do so. Having good mental health support options is so very important, and this practice provides that.

They were really nice and the office was pleasant. However, I had to get a few second opinions…read morebased off of what their result to my ADHD testing was. First, like many, I had to wait 2 months for testing. This I think is relatively normal in the area, I called several offices trying to get in sooner but couldn't. However, after the testing, I was basically told my intelligence scores were too high to have ADHD. This seems...a bit ludicrous. As an adult I've spent years making up for symptoms and trying to find ways to test better. I also have a family history of ADHD and have learned tips from family members. They said my personally reported symptoms sounded like ADHD but my test scores were above average so I should work on concentration. Concentration. Thanks, I've been trying to do that for years. Went to two other offices and was diagnosed with ADHD by both, so I'm taking their opinions. Maybe since ADHD/Adderall is overdiagnosed/prescribed they're unwilling to diagnose people who can cope with their symptoms? Not sure. I can tell you now being medicated, I've never felt so peaceful or able to focus, it's been life changing. If something feels off, get a second opinion.

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Insight Psychological Services - Front door of our Stafford office

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Front door of our Stafford office

Vip Care - psychologists - Updated October 2026

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