Is it possible to rate this place ZERO stars? Customer service was horrible, and communication skills were nonexistent. My line sister and I came to this place to get jackets customized, and it was a total disaster. The woman working there told us that we would have proofs for the custom art work in 3 weeks, and jackets done in 4 weeks. At the 3 week mark, we called. First there was a man asking us why we would even need proofs? Are you kidding me? What kind of place doing customized artwork deters you from getting a proof? The only time we could get answers was if we called on Saturday to speak to the woman who originally took our order. I believe her name was Ms. Davis. Every week she would say that she sent us proofs. We would search our inbox, trash and junk folders and we couldn't find anything. We would verify the email and she would say she had it correct. Then one week, she finally said that she would take a picture of it and send it to my line sister's cell phone. Still there weren't any proofs sent. After 2 months of this, my line sister sent her niece there for us because we were unable to make it to the store on a Saturday. The woman was initially rude saying "Yall call me everyday, what do yall expect?!" How can we call her everyday when she's only there on Saturdays? Our niece had to wait 90 minutes to even be serviced, and for at least 45 minutes of that time-NO ONE WAS IN THE STORE. How do I know? because we were on FaceTime. When we finally talked to the woman working at Beyond the Burning Sands, on Facetime, she consistently answered phone calls & helped customers while talking to us. This was something she did not do to other customers. Then she showed us some proofs that were not even close to being finished. Nothing was the correct color, and tons of things were missing. Shortly after the FaceTime call, I called back and said "This whole process is just not going well and taking too long. We would like to stop the process and get a refund." I was in the middle of asking how long would a refund take, and she said "Okay" and hung up.
Since it's a pandemic, and we don't have anywhere to go, we have been understanding and still to this day have not cussed this woman out...even though she deserved it. Each week, my line sister was super understanding saying "If there's a new timeline, please let us know". And still the response would always be "I sent you proofs I don't know why you don't have it." I believe she threw some half done proofs together while she had our niece waiting. Like I mentioned earlier, there was at least 45 out of that 90 minute wait where there weren't any customers in there. The only thing she did on time was refund our deposit. read more