I have taken many surf lessons before (Hawaii, Australia, California) so I have experiences to compare, and I went with Beyond Surf based on the reviews. I don't want to write negative reviews, however after my disappointing surfing experience and interactions with the owner, I felt the need to share my observations, which I hope will improve the company and the experiences that others may have.
Instructor: 2/5
Jake does not actually instruct group lessons, so that's something to note if you were specifically seeking him. Our assigned instructor mentioned that Jake recently hired him after being fired from a "corporate" job. While I acknowledge his surfing abilities, I do doubt his teaching skills. We were a group of 4 people for my bachelor's, a 1:4 ratio, which I felt was an average group size from my past surf lesson experiences. Despite the size, he only engaged with the two nearest to him, neglecting myself and another group member. Usually the instructor would at bare minimum go down the line and ask everybody to pop up on the board and critique each person, but even that wasn't done. It took verbally asking to help show my friend how to pop up that he went to our side and essentially redid the entire lesson while we wasted time waiting around. There just wasn't a teaching structure for a group it seems. Another point to make is that he did not go into how to look for waves, their patterns, surf etiquette (i.e. what a line is, who has right of way, etc.), how to paddle into a wave, the proper paddling techniques, etc. like a proper surf lesson should. I know this because I had to teach it to my friends after the lesson. Case in point, other than me who had lessons before, nobody in the group was able to stand up on the board during the lesson. Of course this is instructor dependent, but our experience wasn't great and you don't know who you're going to get.
Equipment: 3/5
Boards and wetsuits were of average quality (well worn, but usable). My 6'5 friend had to use a wetsuit that was 1-2 sizes too small because it was the largest they had. IMO, this is a generous 3/5 rating and if you are tall or thicker, this may be an impediment.
Professionalism: 0/5
After the lesson, the instructor mentioned a photographer had taken photos and we can ask Jake for them. Though unaware of this initially, we were grateful for the option and eager to preserve the memories. One guy did ask but reconsidered due to the cost. On the other hand, I didn't mind paying for mine and another friend's photos because he was going through a rough time and I wanted to cheer him up. Jake agreed to check on the photos, but the situation turned unprofessional when he ignored my next 4 texts for a month (I didn't spam and assumed best intentions that he was busy). He finally remarked with "when your friend was very rude to me, I took it that you guys did not want your photos as they were not paid for". This was after we were informed about the option post-lesson and I said that I was prepared to pay for them. It was unprofessional and immature to respond in that fashion. I responded at the end with "Yes, it was an atypical situation and I appreciated having your photographer there, however when the offer was made after the session, I decided to take you up on it, which I appreciated the opportunity for". Disappointingly, Jake decided to ignore my inquiries for the next several weeks (still haven't responded to this day). There was no need to drag out an interaction for an additional 1.5 months like that. A simple responsive approach, even to confirm if the photos were available would have saved both parties time and a negative review.
Summary: Based off the 3 things that matter most, this would be a total rating of 5/15, or 1.67/5. I rated this experience 1/5 stars because objectively the highest rated category isn't weighted as much as the other two, so I simply rounded down. I can only speak for my own experience and hope others that follow will have a better experience, and that this company will learn from its shortcomings. read more