I had an unfortunate incident when a person threw a glass bottle through my winsheild when I was…read moredriving at a high rate of speed. I was unharmed but my winsheild had a hole the size of a softball in it and I was stranded about 1 hour from my destination. Max from Loyal towing showed up as my AAA tow service and I couldn't have been more grateful. Not only did he advise me that the place I requested the car be towed did not have a secure yard but he called his boss and arranged to have my car towed to the Loyal Towing secure yard in Sacramento and safely stored until I could have the windshield repaired. (They did not charge me to keep my car on their lot for two nights) The people at Loyal towing also helped me find a person to replace my windshield the next morning (safelight winsheild repair quoted me two days later and a much higher price) and the gentlemen who replaced my windshield was prompt, fair and just an all around sweet guy! Overall, the people here made a scary and unfortunate incident turn out alright. I'm very happy to share my experience if it helps this solid business. I encourage anyone who needs honest and professional help in the towing department to call the people at Loyal Towing.

Adj: Atrocious and Awful!…read more Really not sure how this place could have 4.1 stars on avg. But on a cold January winter day, one of our couple of weeks new tires lost air gradually and we had a flat. Thankfully, we were not on the freeway when this happened, but were on a residential street. Unfortunately, we were not within walking distance to our home or even close to our neighborhood. Nevertheless, we were so glad that it was a sunny and kind of warm day after quite a few rainy and stormy days, so at least we didn't have to wait in the wet and cold outside. I called my insurance company who sent Loyal. After over an hour, I was like, they said they'd be here in 45m, so I called our insurance back, only to find out that Loyal canceled on us w/o notifying us and our insurance co barely just found out and so they just rerouted the service order to another towing company! I was not a happy camper. Yours truly waited on the side of the road for most of this time by myself in order that a Good Samaritan, living in the house right where our car started losing air quick (thanks to my hubby for noticing, I'm not sure I myself would've noticed until it was really flat) could take my husband and my kids to my in-laws kind of nearby and borrow their (hardly driven) car (they are too elderly to drive to us for those wondering) to take the kids home and come back for me. Again, it was really a blessed day to have a flat b/c it actually was so sunny it got kind of warm, but after 2+ hours wait, the sun was starting to go down... Time is money so wasting my time = terrible value! Come to find out, Loyal is NOT even a local company, I know it shows they have a local address and number, but our insurance company directed me to a San Diego number when I asked for Loyal Towing's number to call myself and complain. I'm not sure that would do anything, but in any case, the only contact number we ever got was to a San Diego number where the central call center for Loyal is located. Lesson learned that if we ever need roadside assistance again and my car insurance sends Loyal, I'll immediately ask to have a different company sent. Thanks to all other Yelpers reviewing Loyal Towing who've also experienced terrible service (or disservice and no-service in my case), so others will know to avoid them like the Plague they are!!!

I got my car towed this morning and I just want to say 11/10! Fast service (30 mins), very…read moreprofessional and great price. I'm terrible with names, but big thank you to the gentleman that helped me this morning. I'm Asian so you best knowww I'm bound to hit another damn curb. Who do I call?! Sun City Towing lol. Thanks again

Thank you guys you showed up when you said you would and the whole situation went flawlessly. Truly…read moreappreciate it!

My car was broken down and I waited 3 hours for USAA to send a tow truck. After 3 hours, I found…read moreout that they weren't coming! I called Jami at Fast Service Towing, and he gave me a fair price, and was only 16 minutes away. He let me ride with him to the shop, and we had great conversation. He's punctual, thorough, and friendly. Great job!

Naqib was amazing. Answered the phone listed on this yelp page after a couple rings. Told me it…read morewould be 45 minutes and texted me a few minutes later and said he could be there in 20. My truck was stuck in between the driveway and the street and he helped me and my elderly father push it into a place it could be towed. He was very conscientious and safe and very polite. Whole thing was only $160 to take it a few miles. Thank you Naqib you were awesome!

VERY HONEST. VERY STRAIGHTFORWARD. This is a family-owned…read morebusiness and one of the largest and most reliable in the county - if not the State. They show up on time and will take your valuable vehicle safely from point A to point B. They are specialists in heavy hauling and their trucks cost upwards of 1M...so the towing price isn't the "cheapest" in town - and for my Semi, I wouldn't want it to be. These people are professional commercial haulers. If you're expecting bargain basement pricing, this is not that. This is professional service with the best equipment for the job. If you're needing a cheap tow, look for a vehicle transporter - not a tow company. Five-Star Service is all I ever get from them. Mary Franklin r3 Industrial LLC CA

So. My truck blew a tire and I called my insurance for roadside assistance. A different tow company…read moretook 2 hours to get to me and basically told me they couldn't help, and I'd have to be towed. He was driving a flatbed and instead of towing me, he just left and said someone else would have to do it. Called my insurance and said apparently it had to be towed. They called Chima's. My insurance called me back, keep in mind it's 145 am in the Walgreens parking lot on Howe and Arden on Sunday night Monday morning for Labor Day. Insurance says Chima's would be there in 30-40 minutes. That sounded like a much more reasonable time frame even though I was over 2 and a half hours stranded from this mess. Well Chima's showed up in 15 minutes. Driver was INCREDIBLE. He knew what he was doing, babied my truck (my baby) onto his flatbed, got us through a simple sign and date paperwork, and told me he was on his way home for the night and the insurance explained what happened and how long I'd been there. He hauled b***s to come get me and had such a good attitude. He took me and the truck home, and angled the flatbed just right on my narrow street filled with cars so I could back right into my driveway. It was a flawless end to a garbage night. Thank you Chima's. You have my business from now on. Period.

FAST AND SIMPLE! I…read morehad a great experience with this company. They came out and picked up our car and took it to the shop. There was a few special requests I had and they honored them, no questions asked! Very friendly people! And efficient service! Good luck!

IF I COULD GIVE NEGATIVE STARS I WOULD!!! Rude drivers!!! Drivers are unprofessional.Owner is full…read moreof himself and thinks he can talk to customers as he wants. Do not recommend!!! Talks down to customers and under aged children! Had a few different experiences on different occasions and will not be going back. I will Save myself the headache and take my business elsewhere. Only went with them for less wait time, lesson learned.

AAA is a rip-off. Cut them out and just call Capitol Towing. Phone call. Towed. Dropped off. Paid…read more 30 minutes. Use independent, licensed companies. Cost less than a month of AAA for my 4 cars.

My battery died and I needed a tow to the car dealership. Paul was great!!! He made me very…read morecomfortable in my decision to choose his service. I was so satisfied that I tipped him $25. That says it all. Don't call anywhere else. Paul is the best!!

If I could give them negative stats I would. I had my truck towed and when the driver dropped it…read moreoff he backed into it and tried to drive off. Additionally when I talked to the owner he said he would pay for it and blocked my number. Shady business. Don't call them for help.

I called 9am requesting assistance, the lady helping me mentioned she will call me in 40min with an…read moreETA, I waited 3hrs and nothing. I called again, she put me on hold to check with the driver, I supposed either she disconnected the call or it just got disconnected itself but she didn't call back so once again I called again to follow up, they declined the phone call 3 times and send me to VM. I gave her the benefit of the doubt and use a different number and called her again and she answered, once again she mentioned she will call me in a few minutes once she knows the status of the driver, I confirmed with her my name and number just to make sure she had my correct info. She never called. Im a reasonable person and if she just mentions there is no driver available to provide me with the service I can understand, but unfortunately she was not honest and the customer service experience, begging for over 4hrs for a service was very disappointing. After I finally gave up I called Neighbors towing and they were able to arrive in less than 20mins.

Absolutely not! They are absolute liars! They accepted the tow with my insurance's third party tow…read morefinder company. After 30 minutes to an hour later, they had additional questions about the tow and based on the answer, it would determine if they could assist. I expressed to my insurance company that whatever questions this company had should have been addressed before they accepted the tow and NOT almost an entire hour later. I further explained that I could only get the answer from Toyota as I personally didn't know. My insurance and I both called Toyota and Toyota confirmed that whatever this tow truck company was asking, they were able to do. My insurance company then informed this company of the answer Toyota provided to which this tow truck company confirmed with my insurance that they finally fully accepted the tow. I informed my insurance company that if I didn't get an ETA text or call from this tow company within the next hour, I would call my insurance company back to alert them. Welp, an hour passed and this tow company never contacted me. When calling my insurance company, I spoke with a new representative who wasn't aware of the situation and he informed me that this lying incompetent time wasting tow truck company put in their notes that they weren't able to tow my vehicle because Toyota said it couldn't be taken there. I called Toyota with the insurance rep on the phone and they confirmed...that was a lie! I called this incompetent unprofessional lying company directly to get answers as to what the h3ll happened. The phone rings and a fool answers by saying "hello". Mind you, this is supposed to be a company. I immediately ask who I was speaking with and whether or not it was a company because of how unprofessional this fool was on the phone. Rather than answering my legitimate question, he resorted to asking who I was. I asked again if I was speaking with a company. He then raises his voice to ask who I was again. I then use very beautiful colorful language towards him by asking him who the $%&* he was the %&%* and hung up on this fool. I say all of this because for any future tow, I will make sure to never use their service whether through Toyota or privately. This company is absolutely pathetic and I am happy to warn others about what issues they could potentially run into. FYI - I see they respond to negative reviews on Google. Before they even try to respond to this review here, I want them to know that almost everything I mentioned here can be proven because the calls with my insurance company and Toyota are both recorded by me. Additionally, should they even attempt to write a false response, I will amend my review to reflect comments on their response. Go ahead R Towing, try me.

Very professional. Upstanding. Prompt. Another tow company made us wait 4+ hours. So this company…read morewas dispatched instead, he gave updates on eta and in mean time the original tow company showed up. Mike still showed up to make sure we were safe and okay. 100% recommend! 1st company 4.45 hours RTowing 23 mins

Called here in a panic for a tow as my engine locked in my mini while working in Elk Grove. Omar…read more(owner) was friendly, calm, helpful, and we discussed the best for the situation. - as I had to go back to work, I booked a tow for the following morning and everything worked out just as Ammer had promised on the phone. I was towed and picked up exactly at 7:30 as he mentioned. His driver was super pro and courteous, and dropped my car to my preferred shop and all is good. Lastly, to comment on the price, it was definitely a good one and affordable, but please remember each situation is different and also it depends on the time of day. Support local. These guys are friendly and do amazing work!

Great price, came to help in the rain when I was otherwise stranded. Wrote me a receipt so I could…read moreget some of the cost reimbursed by my insurance. Easy peasy!