I scheduled an appointment with Kadi a month in advance for a full weave, which according to the…read morewebsite takes approximately 2 1/2 hours. Since I had my niece's graduation party at 2:00 PM, I specifically chose the 10:00 AM appointment time to ensure I would make it on time.
On the morning of my appointment, Kadi called and asked if I could come in at 11:30 AM instead. I explained that I had an event to attend at 2:00 PM, and she assured me that I would be finished by 1:30 PM.
I arrived at the salon around 11:25 AM, but Kadi was not there. After waiting about 20 minutes, I called her and was told she was on the freeway, had to take a detour, and would arrive by 12:15 PM. She also called the staff to let them know she was stuck in traffic, so I continued to wait.
Unfortunately, she did not arrive until approximately 12:30 PM. As a result, I was late to my niece's graduation party. To her credit, she did provide a small discount for the inconvenience.
I'm honestly disappointed because this seems to be an ongoing issue with timing at this salon. I already have another appointment scheduled for next month, and I'm hopeful the experience will be much better; otherwise, it may be my last visit.
As for my hair, the finished style was okay, but it felt rushed. It was much fuller than I wanted, and because I didn't have a mirror in front of me during the appointment, I wasn't able to ask for less hair to be added. By the time she showed me the final result, I was simply ready to leave.
The salon itself also did not appear very clean, as though it may not have been tidied up from the previous day, and the overall atmosphere felt a bit off.
I understand that unexpected delays happen, but communication, punctuality, and ensuring clients feel heard throughout the appointment are important. I'm hoping my next experience is a more positive one.
