I had an outstanding experience as a customer at BevMo, thanks to Chris, the assistant manager. I was ordering beverages for a party I was hosting, and Chris made the entire process easy, stress-free, and honestly enjoyable. He took the time to walk me through all the different keg brands, sizes, and options, and made excellent recommendations based on my party size and what would work best for a crawfish boil. His product knowledge was impressive, and he even helped me figure out exactly how much ice I'd need, along with the right tubs and accessories. Everything was executed perfectly.... the tubs that were delivered were brand new, delivery was right on time, and every detail was handled professionally. What really stood out was how much Chris genuinely cared that everything went smoothly. He went above and beyond to make sure my party setup was right and that I had everything I needed. That level of customer service is rare, and it made a huge impression. BevMo is lucky to have him. read more

I had been to this store many times in the past. This place is an adult Disneyland with all kinds of liquors, wines, champagnes and spirits. They have a subterranean garage with a ticketless system that is "state of the art". When I walked in there was only one person at a checkout station. This was Hector, he greeted and welcomed me warmly. As i perused the isles, I was taken aback at how empty it looked. One of the people actually asked me if I had any questions to which I explained that I had ordered a case of Pinot Grigio and was picking it up. He referred me to Hector behind the counter who would set me up. I loved browsing this place it is so immaculately curated that I wanted to wander and get lost in the logistics of it all! I picked up a few bottles of Prosecco and got a shopping cart that had a long silver pole jetting from it. When I checked out and the case of wine was brought to the checkout, I assumed someone would help me out to my car, it's then I realized that pole on the cart was a deterrent to leaving though the front door. Hector said the only other person was working on internet and phone orders and that he couldn't leave the register. I decided to purchase the wine bags in order to try to transport them myself to my car. It was an impossible cause. Finally Chris the manager( stepped away from the online orders) came out and helped me carry the bottles to my car. I was very grateful! All this to say REALLY? You have hundreds of thousands of dollars of inventory and are afraid of a shopping cart being pinched? GoPuft had acquired BevMo so someone there should somehow streamline customer service. Otherwise, I'm going to Total Wines and more. read more

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Great service and always excellent prices. Convenient location with a top notch staff. Knowledgeable about products.

Really appreciate Manager Chris and Hank at this location. Extremely helpful and kind. Would definitely recommend this store just because of these two. read more

Hector provided outstanding service today going above and beyond to make sure we had an amazing experience.

Jose, Chris & Martin all rockstars. Knowledgeable & helpful, taking time to answer questions and offer thoughtful suggestions, making every visit a great experience. read more

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I was visiting LA from Atlanta and this store is incredible. The staff is super nice and helpful and Hector took great care of me. Thank you so much. I highly recommend. read more

Love BevMo. Always have a chat with the staff and a laugh. Chris who served us today was very knowledgeable and also gave us a free bottle opener keyring- who doesn't love that! read more

I have been coming to this BevMo for the past 5 or so years - every time I walk into the store they are friendly and willing to help. One associate, Xochil, has been particularly kind and has personally helped me on multiple occasions locate particular items I am searching for and always directs me to the best deals. If you want to be treated fairly and respectfully, come to this BevMo! read more

I used to love coming here, but the customer service has really declined. I walked in to no greeting, while employees are standing at the register talking. I passed several others as I was headed towards back end of store to find more employees chatting it up and passing customers to take beverages together into the break room next to the refrigerator. Very disappointed. I have lived at the Dilon for several years now, and had better encounters in the past than I did at this time. read more

Amazing customer service at this BevMo location, i was helped immediately upon entering! I received really great recommendations and wine pairings for my event!! I have to say I have been to this location in the past and the store has never looked as good as it does now. read more

Had a wonderful experience at the Bevmo located at the gateway center in West Hollywood, the team was cheerful and eager to help me, everything on my list was available, very neat and organized! We will be back thank you Bevmo. read more

I had a consistently terrible experience at this location and had to post both on google and yelp. The full review with updates is on Google. Been to the store yesterday twice as a pick up driver. No improvement, if anything it only gotten worse: the new employees don't seem to be willing to stay, the old ones - are still not friendly and unresponsive. As a pick up driver I had to wait for over 10 minutes for an order with one (1!) bottle of whiskey in a heat outside because they won't open the door, but will ask you to only ring the doorbell once (they will yell at you if you do it more than once lol), even if they don't react on it. It took 10(!!) minutes for a person to finally come out and he told me the order wasn't ready yet and slammed the door in my face. One would expect that the employee of BevMo would come back and follow up with me regarding my order status during the heat wave. Especially since they are the ones that told me to wait. But, unfortunately, no one ever did. I waited for a response from any employee for another 10 minutes and then I ran the doorbell again, until someone else came to answer the door. And I noticed that my order has just been seating there the entire time, ready. It was probably even done when I first got there, they just didn't bother to check, which happens often at this location. The second time I came the same day, I had to cancel the order. On top of non existent, hostile and even aggressive customer service, they have an issue with the building management. There is a parking lot that was designated for drivers in the back of the store (there are signed on the door that say pick up / delivery drivers, and that this is the only place to pick up from, not the front of the store), but when I got there at 8 pm, the security guard tells me to turn around and that I can't park there (even tho I could see another 10 vehicles parked there, and those weren't gopuft cars, but regular delivery drivers) and that I have to go into the parking structure and then take stairs, and go through a dump to get to there pick up door. Mind you, they have no dolly, no cart, nothing that would make it easier. You guys need to get it together Also for those who order their stuff for delivery from this location, be ready for enormously long delivery times and don't get offended if your order gets cancelled by multiple drivers. This store, its horrible customer service and inconsistent parking policies and lack of proper management are the reason for it. I'd put 0 star if I could. As a customer it makes me very disappointed, the store is very conveniently located for me and I've been coming here for 3 years. These situations and more before made me feel disrespected, belittled, I don't feel welcome coming there as a driver and as a customer. This place has become ridiculous, I am a human being and no one deserves to be treated like that. read more

I had a huge and somewhat complicated list of ingredients to collect and Rob helped immensely! Wonderful customer service today! Thank you! read more

BevMo! - A lot! - Beer, Wine & Spirits Near Me - West Hollywood, California

The selection here is endless! I like to come here when I'm stocking up for a party as you can find absolutely anything you're looking for. The staff is very friendly and helpful and they have drinks and all price ranges. Plenty of easy parking and not too busy. read more

The white lady manager is really nice and helpful. I literally spent thousands of dollars there but last time they give me a ticket for parking in the back? F that! For this reason I'll never coming back! Fix this! read more

Big, spacious and helpful... The BevMo of WeHo is a must go! The BevMologist aka BevMo crew is some of the most knowledgeable in various departments for your specific needs. While we could not track down a specific brand of Bloody Mary Mix known as Major Peter's w/ Tapatio we did manage to find some new ones to try and various things. Due to the Scotch Whisky) shortage for various factors including the the battle overseas (many Scotch Whisky producers source their barley from Ukraine) there were a few go to items I didn't see on the shelf in the darker delicious spirits section. BevMo does a great job filling in space where it can and now that most, if not all locations are carrying a few grocer and everyday items as well it's kind of a one stop shop depending on what you Beverages & More needs are. Grab some craft beer, frozen pizza, ice cream and a new toothbrush as well as toothpaste for after. Or take advantage of the forever 5 cent deals (buy one get on for a nickel) along with some school supplies, board games or frozen veggies in the freezer... Definitely living up to the & More name. The parking for BevMo West Hollywood is shared with neighboring businesses like Target, but also street parking while metered (free on Sundays) is a super easy find and a nice short stroll. The person who rang us up also offered to assist us on the floor and was one of the best clerks I've had here. Didn't keep my receipt, but would love to give the tall gingerish gentleman some customer appreciation love. read more

My go to for all event types. They have everything you could need and so much more. Love my local BevMo!!

Sorry for a negative update... But the experience & quality of this store seems to have declined further :(( After my last couple of unpleasant visits, I decided to give this store another try, -- and stopped by to purchase a couple of items. But alas, this was probably my last visit. VERY DISAPPOINTING EXPERIENCE. In addition to the issues mentioned previously, there were now additional problems. For starters, some isles were cluttered with empty boxes, and other stuff... (does anybody even care? What if someone stumbles, trips, and falls due to your mess & clutter?) -- The attached photos clearly depict the mess! On top of that, they now have a new totalitarian rule -- of requiring *everyone* to present an I.D., regardless of age. Seriously ?!... When a person is in his/her middle-age or senior age... I am curious - why are they still required to show an ID? -- The store is yet to provide reasonable answer. (Sorry, a response like "A 70 year-old man can look like he is 18" is not quite reasonable!!). Also, please realize: excessive & unnecessary capturing and entering of personal ID information into your system -- is a serious violation of consumer privacy... Sorry, but I've had enough with this degraded store! Unless they plan to change their absurd and excessive "I.D. Policies", and improve the in-store environment (along with other issues described in the earlier review), it is highly unlikely that I would return to BevMo anytime soon. For now, So long! P.S. To the store management: Please accept customer reviews as constructive criticism; sadly, too many 1-star reviews now appear. read more

BevMo! - Boxes and debris in the shopping isles! - Beer, Wine & Spirits Near Me - West Hollywood, California

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Horrible store. I ordered a bottle of E.H. Tayor Single Barrel online and it was cancelled. At first I thought, "hey no big someone probably beat me to it" and the system hadn't refreshed yet. But it's been saying that the item has still been in stock for two weeks and every time I try it gets cancelled. I'm pretty sure that the workers are saving it for themselves. Finally got a bottle from bevmo West Covina and Rancho Cucamonga no problem and after all the bottles were sold their inventory updated to being out of stock within the same day read more

Excellent service from Russ/Rusty! (Working 1/20) An older and wise man with a knowledge of the spirits. That's for helping me find the Johnny Walker Blue... read more

Lots of choices and sales if you like to drink or gift those who do. Many other liquor related items to choose from as well as snacks so no drinking on an empty stomach read more

This bevmo is awesome! Such great service. Brianna the manager was super sweet and kind right as I walked in. Rusty was the first person I saw as I walked in and he immediately became my bff! SUPER HELPFUL. Helped me load and unload all the merchandise into my car. Such great service! Will be returning over and over because of such great costumer service. read more

DO NOT ORDER FROM OR SUPPORT THIS LOCATION. I've had 2 orders of wine in as many weeks that I placed on the BevMo! app where half of my bottles of wine were missing. This wasn't in either case a problem with inventory. In both cases, their app specified that they had over 20 of these bottles in stock AFTER I placed my order. I've had multiple delivery people warn be about this location for the past few months that they've had problems with them before. While I've only had a problem twice, it's clear that many other customers have had problems, as well. Tonight, my delivery person (from Shipt, which is a separate company from BevMo!, but which BevMo! uses for their deliveries) went back to the store, put the manager on with me on his phone, and when I told the manager he had 25 bottles of the wine I ordered still in stock according to their app, he shoved the phone back in my delivery person's hands, shut the door to the store, and locked it - while I was still on the phone. I highly suspect that the manager(s) of this store are either deliberately withholding peoples' online orders in order to retain both their profits AND inventory. Or, perhaps, they're simply highly incompetent. Either way, I look forward to my phone call with the BevMo! corporate offices tomorrow. Because you can try and mess around with me. But now they're bullying the delivery people, too. February 6th, 2022 at 7:00 PM was when the incident occurred. To the manager working there at that time: You're either deliberately or accidentally incompetent. Either way, you've wasted so much of my time and the time of my delivery person - who has agreed to corroborate exactly everything that went on - that I am going to waste SO much of yours. Call with corporate tomorrow! Thanks, BevMo! West Hollywood for absolutely nothing! While I can email customerservice@bevmo.com - as many other replies here to negative reviews have suggested - I'm going to make a much larger deal out of this. read more

I shop here often and recently I noticed that some of the beers in the cooler aren't being restocked and also noticed that the delivery service is being prioritized over onsite shoppers creating long waits at the register. Staff that are at the register are welcoming and quick to help if asked but still long waits at check out., read more

What the hell happened to this once great store?!?! Over the years I have spent some serious money on booze here. I haven't been in a while and decided to go in today and get some of the rarer whiskey, gin and tequilas that I like. It was like walking into a weird convenience store. Rows and rows of potato chips, shampoo, soap, toothpaste, laundry detergent etc. Then a few compacted / compressed rows of booze. The whole vibe of the store has changed. I actually had to ask someone if I was in a Bevmo! or was this some new store that had opened up. Never again. I spent zero there and won't be back. What a shame. Glad I got to experience it when it used to be great. read more

Horrible service thru Gopuff. Back room workers are inattentive and unhelpful. My order was ready for pick up at BevMo at 11:15 but I didn't actually get it until 11:50, mainly due poor operations and organization. Talked to 3 associates and they just were running around. Eventually one nice one asked for my name and saw my pickup was on the shelf. Wasted 45 minutes. Get your stuff together read more

There are zero shopping carts in this store. On purpose!!!! I kept having to sprint back and forth to the register. I would have bought way way more but I couldn't even carry it. Don't go to this one if you're shopping for a party read more

This place is horrible the worker marie was Completely UNPROFESSIONAL and called us names while we were shopping, saying we were stupid for not buying more alcohol than we needed and continued too insult my mother, you guys should do something about her and her attitude in the working environment, can't believe they have such a rude person working here and I Always Shop Here and never have I felt so uncomfortable :( this place is lame as heck now read more

I purchased a $320 bottle of Dom Perignon for a wedding gift at this location, and the associate assured me no box was included with the bottle. After purchasing at full retail price, I discovered a box was indeed meant to be included with this bottle as part of the purchase. I spoke to the manager, and he began yelling at me over the phone, asserting that he had a legal degree, and that I was not entitled to the box because I agreed to buy the bottle without a box. He refused to provide a box or a refund. I have reached out to Bev customer support for resolution, and received no response. read more

i've been coming to this store for the last month and a half and tonight i was treated in the worst way possible by the manager lakita. the cashier was a male with blonde slightly curly hair and i asked him for the price of a specific item he did not know so he asked lakita who is the manager. she looked up very sarcastic rolled her eyes and neck and said she did not know, which left myself and the cashier stunned....being in customer service for over a decade i was expecting her to go and find out the price of the item that i wanted. i instantly declined the item based on her attitude and her non-willingness to assist myself and the cashier. i told him just forget it don't worry about it.. i don't want it now because she has an attitude. when she heard me say that she aggressively began walking towards the cash register and stopped. i was under the impression that she was going to fight me or get in my face. i then ask the cashier who his manager was and unfortunately it was her this was so disappointing because i felt like i had no one to run too. she then began to make small talk about me to the security guard and they thought it was very funny. the security guard is possibly hispanic tall female kind of large body... she is also very rude and unwelcoming neither one of them speak to you when you walk in the store or tell you to have a good night but they look at you like girls off the street that are aggressive. and they thought that my unfortunate encounter was very funny and i don't appreciate that. no one appreciates being laughed at by employees and security of the business they're patronizing. read more

Great selection, but the absolute most unhelpful staff on the floor. I had a few bottles in my hands and was looking for one more thing (another imported liquor) and the associate couldn't be bothered to show me where it was (and she wasn't doing anything). I put the bottles back and walked out - not worth wandering around forever when I can go elsewhere. read more

Love this location. Always clean and put together. Great selection. Helpful and knowledgeable staff. Deals are always a plus. I've grabbed tons of super cute glass wine, champagne and cognac cups with their buy one get one for a penny sale. read more

BevMo! - Store - Beer, Wine & Spirits Near Me - West Hollywood, California

This is an awesome place to buy all kinds of alcohol, they have everything! and you can't beat their price! they have this 5 cent wine event, buy one get another one for only 5 cent, perfect for stocking up. We always buy favorite spirit or champagne here, they always have very good deals on popular spirits. we can also order online, and just go there to pick up, so convenient. save us so much more time! They also have caviar, cheese, smoked salmon, cured meat, chips, chocolates, and other things to go with alcohol. and all kinds of cups, its like one stop you can get everything you need for a party. They now have low calorie low sugar mixers, I have tried some, they are so tasty, great to go with Vodka or Tequila! I just love this place! read more

Solid because they carried the Sam Adams Octoberfest, both the big pack plus the Sweater Weather pack. (Yes, I'm a fall beer lover that Bill Burr would make fun of haha). Negative stars because of the cashier. There should be a rule to not allow cell phone play during a shift. Sure, we've all texted on the job at some point. But the guy was not leaving it alone. When I walked up to the line, he was still texting a good minute at least before acknowledging me. Then a poor older lady was looking for help. I guess there was nobody on the floor because she had to come over to the cashier to get assistance. She was actually interested in the high-end stuff. She asked about getting a fancy liquor. He just pointed and was like, "It's over there." She said she knew, but it was behind a locked case. He said, "Oh, someone has to unlock it." Then there was the longest awkward silence after. The lady was really polite and finally said, "Could someone please unlock it for me?" Only then did he find someone to help her. I felt bad for her that she had to hunt someone down and ask in 3 different ways to get her request. She should have been treated like a VIP. read more

Utterly hot garbage. You can't call them, you can't fix their trash online orders, there is no one to help you. They actively make it hard for you to give your money to them. An absolute disgrace, a wonder they still exist. Their entire management team should be fired for the lack of phone support. read more

HORRIBLE SERVICE! DO NOT ORDER FROM THEM! I ordered last night and the order never came (charge still went through). I tried calling last night and no answer. No one ever got in touch with me. This morning, I received an email notifying me that I would receive the order (but the date/time on the order was for yesterday). I just called and the woman on the phone told me that she would schedule the order for 6-7pm tonight. And now I just got a text messaging notifying me that the order will arrive in 50 minutes. Horrible service! Will never use again! read more

Don't go to this place, they run Gopuff which is a scam. They drop things off the order and make you run around to get a credit on your next purchase? Do yourself a favor if you happened to have ordered from them and got a incomplete delivery, don't waste an hour of your time trying to get a refund, just dispute it on your credit card. My card has never failed in getting my money back from crooks like this company. read more

Been here just a few times as a shop on store customer and a pick up order customer. Always fast and friendly customer service. Was recently helped by a very helpful and friendly shift manager named Martin Lopez. Of all the locations I have gone to over my time here in Los Angeles, this one is probably the best one. Highly recommended. read more

I ordered a handle of gin and some other stuff for delivery, they took the gin off of the order because they were out and didn't notify me. I would have cancelled the order or better for everyone, asked for a different kind of gin if I had been notified. Now I've paid for the delivery and don't have the one thing I actually wanted from the order. They were nice enough when I called about it, but doesn't solve my problem that I just paid for a delivery and am unsatisfied. read more