Ordered an alcoholic beverage online for a friend and upon delivery, the recipient was not home. After calling to follow up, it was clear this had never happened before. The third-party, Door Dash, delivered the product and the driver never returned the bottle. In the end, I as the customer had to re-order the product, contact the third party to ultimately get the product re-delivered. Btw I tipped the driver and did not get refunded. I appreciate the help of the BevMo staff but there wasn't much they could do seeing as it was a third party. Just a recommendation: Third-party companies are a direct reflection of the business. Choose wisely and please handle issues internal to the business without asking the customer to handle it. read more

Called store for a product and was told they had it. I said, I am on my way right now. Made the 30 minute drive to the store and was told they didn't have the item in stock. The employee that answered the phone said they had gotten them in earlier that week and she just assumed they still had them in stock so she didn't bother to check when I called. Contacted corporate to attempt to get said item at my closer Bevmo in Camarillo and there was no response. I can get most of the things I buy here at Costco or Whole Foods, that will be my play in the future. read more

These people are hella rude don't answer the phone and give false information might as well not answer you guys are hella lame been callin all week about a drop just to find out it sold out a day before they keep tellin me when there droppin even when I went into the store then associate tells me should make sure they are all on board lmfao you guys are sick annoying you guys have to be an option read more

When comparative shopping, finding product availability, and receiving offers & coupon BevMo has value. I appreciate their products as a luxury, and not necessarily a necessity. Consequently, when I can indulge myself in specialty and available spirits at reasonable prices, I'll continue to patronize BevMo retail and online. read more

I'm loving the BevMo buy one at regular price and get another for $.05 sale. I've stocked up on enough pinot grigio, chardonnay and prosecco to hold me through the summer at bargain basement prices. Their sale prices beat warehouse and central coast winery clubs by a mile. The online ordering feature is awesome if you know what you want. The order is pulled and ready for pick up in store in less than an hour. For those who prefer to wander a store and shop, it's nicely layed out, well signed, offers an extensive selection and is populated by a knowledgeable staff to aid in guiding your decisions should you require assistance. read more

After every visit to BevMo I like it less. I always think I am getting a deal until I put my new purchases in the trunk and head into Trader Joes-- where I almost always find what I bought next door, for less! Sometimes the wine (during their 5 cent sale) is worth it, but even then I feel like they aren't as deeply discounted as they claim. As far as the shopping experience goes, the store has a decent vibe to it. read more

Went online and ordered some liqueurs as gifts and I used the drive up so I could run over there and not have to stand in line to pay. I got there and logged on the website to say I was there the waited and waited. After 25 minutes I decided to go in to find out what was going on. There was one cashier, one person shooting the breeze and one guy stocking shelves. I got his attention and said I have been waiting in my car for over 20 minutes! He checked and said he was sorry and found my order and handed it to me. So the bottom line is don't bother with the drive up and pick up because in the amount of time it took to get my stuff I could have gone in, picked my items and paid in less time. Next time if I order online I will go into the store to pick up otherwise I could sit there forever. And this was at 11:00 am in the morning on Friday. I can't imagine how long you would sit there if it was a weekend or late afternoon! Not a good experience for my first time in that store. read more

KYLE, I could kiss you! This location has a rare beer in stock, and I don't live nearby :( I called and asked if he could ship it to me, and he explained a loophole on how to get it down. You made my day, even my BF will kiss you because of the rare beer I'm ordering! We had it up in Cambria, CA and we've NEVER been able to find it since! Thank you for having it here!!! Thank you so much for helping me out, the customer service with Bevmo has always been amazing, no matter which store I go to. THANK YOU SO SO MUCH! read more

BevMo is great place to find one of the widest selections of wine in the entire county. Their $.05 wine sales can be quite entertaining by watching people fill entire boxes (no joke) with a bunch of wines they otherwise may not have paid as much to try. It can get kind of crazed in there during those sales, though. Their beer selection is the main reason I go in. It is one of the few places you can still find a good stout that's not Guinness- though everyday is a lovely day for a Guinness (don't sue me for using that!) The layout of this store is like others in the area- a long hallway. This is good for accommodating a large number of people in the store, but it kind of ties things up for people browsing the shelves. Oh well- a necessary hazard, I suppose. I will definitely be back to this store when I am in Ventura. read more

We ordered a keg of Firestone on a Tuesday morning for an event we were hosting on that Saturday. The order was handwritten on a sheet of paper and we were not given a copy; just told we could pick it up on Saturday after opening. When my husband got there on Saturday morning he was told by the manager that they didn't have the Firestone we had ordered available. Fortunately, an employee overheard and corrected him; they did have what we ordered. However, they did not have the ice tub that the keg sets in, which we had understood was included in the order. The manager's "oh well" attitude was disappointing and even when my husband asked if they'd throw in a free bag of ice to compensate his reply was, "No, we don't do that." We spent almost $200 for this keg of beer. It's the last time we will order one from BevMo. read more

Perhaps, as other reviewers have already mentioned, this BevMo location is finding its footing. I was so glad they have my favorite fancy tonic water- no HFCS- and I picked up a cocktail shaker for $10 because they forgot to take down the signage from their Grand Opening special. Even though I didn't buy any booze I was carded, which is flattering (I guess?) and I was glad they honored the sign, even though the sale was over. i must be one of the only people in CA to like sloe gin fizzes, at least based on the fact that I only ever found sloe gin in one liquor store in Ventura, and the bottle was always really dusty and overpriced. Maybe the turnover will be a little better with BevMo in town- at least it will be cheaper! read more

I just spent 120 bucks at my local bevmo in Ventura. Left the store with goods in the cart. 20 feet from the front entrance the automatic wheel device locked up. I slammed into the cart. I hurt my wrist and my rib. I had to drag the cart to my car (5 feet away) to unload my stuff (with my good hand) and then drag the cart away from cars pulling out. I went into the store to tell them that this had happened, I was hurt and upset, and my car is literally right our FRONT. The 2 gals in there said "ya well there IS a painted line..." and "Nothin' WE can do." My reply was that someone would get hurt really bad, and then they would have a suit on their hands. Their reply "Won't effect us any..." So much for customer service at Ventura BevMo... read more

Employee who calls herself "Cat" but wearing no name tag was so incredibly rude and unwelcoming. This person seriously needs a training in what customer service means as she made my experience at the store a nightmare. read more

Joanna was super friendly, very helpful and patient with me and my parents. She saved us $30 by suggesting that we download their app as they had a promotion going on (this was not brought up during my visit to the Bevmo in Camarillo the same day) We felt very welcoming here vs. being treated badly at their store in Camarillo. I will only come here for future purchases even though the Camarillo location is closer to me. Customer service is everything - and Joanna excelled in it. read more

I'm usually left with favorable impressions of BevMo, but unfortunately the Ventura store was a big disappointment. First, the young employees had boxes, carts, and cases of products scattered throughout the isles, making it virtually impossible to view any of their beers. They had absolutely no concern about customer-service; never acknowledged me or offered to clear away their stuff. Secondly, their beer selection is pathetic compared to other BM locations I've visited. Next time I want to purchase beer, I'm driving to the Santa Barbara location, where the service is great and selection is even better. read more

Customer service here was amazing, especially in the beer section. When I asked for assistance the employee there helped me find what I was looking for and he also suggested a brand that I ended up enjoying. Thank you and shoutout to that guy working in beers, keep up the great work! read more

The staff isn't very helpful about telling you when or how to get certain limited bottles of whiskey but when you get lucky and do find one the price is way better than local rip off stores like Pat Holden's and Happy Place liquor. I vote with my wallet and this chain gets more business than the shady local owned stores. read more

Not sure where all the ride staff comments come from but we love this location wayyyyyy more than the Santa Barbara location. Now that place has a rude staff. Anyway, we go to Cat every Friday for the 5 cent tasting and she's always so nice. I love the staffs recommendations and love this location. read more

Grossly overpriced spirits if you need smaller units. Just go to Wine Castle by Winco for better deals. Moses and his nephew there will fix you up. read more

Like to come in and check their wine specials. Good to see ciders and imported brews as well. Even tho I have experienced 1 very unpleasant/rude and absolutely ridiculous moment in customer service arena. I will not "flush" them down, as I enjoy going there because of their wide selection. read more

Send coupons all the time but never have product. Tried to buy cases of Newcastle beer on several occasions ALWAYS OUT OF STOCK. They will not honor the case price if you buy 4 six packs. Won't buy there anymore. read more

Cat the wine tasting bevmologist does such a great job during the tastings. She is very knowledgeable about the wines, wineries, and always makes excellent suggestions. She is very friendly. read more

Not a fan... prices are way overpriced on the majority of things I drink and the Inventory is weak or selection too narrow but... the selection of beer/ale is decent. They lack in scotch/bourbon/rye's. The tequila selection is better than a grocery store but only slightly. read more

While I was checking out with the cashier, I pointed out that the cocktail pickle stirrers were all out of date. I was able to find one container that wasn't expired and then I was carded before I was able to purchase them. I asked the person ringing me up if you need to be 21 to buy pickles and she said you have to be 21 to purchase anything at BevMo. Instead of worrying about carding people for pickles, they should worry about pulling expired food from the shelves. read more

I love BevMo, but the one in Ventura is by far my favorite! I just got married, and Alex helped greatly to get all the alcohol I needed for a 180 guest count event. There was a keg in particular that was hard to order and find, but he made sure it happened for us, and my now hubby was so grateful for that. Also, I believe the lady who delivered our order was named Janice. She was great as well. I also love their buy one wine bottle get the second for a nickle deal. AMAZE! I recommend this BevMo for your next event or just everyday life booze purchases. The staff is very friendly :) read more

From the moment I walked through the doors at BevMo I was greeted with a smile from Hannah! As the store was busy for the holidays and I, being on a fast run Hannah took the time to explain all the different types of liquor I was buying. She is most differently a asset to BevMo! Thanks again Hannah One outstanding employee! read more

I came in looking for a special type of beer. Heather was very helpful and sold me a bottle of wine too.

Huge disappointment with this stores management. Don't come today if you need ice. The persons it all for a special event !

I visited Mon APR22, 2013 and I will NOT recommend this location. Please stick to your local liquor store sales. FIRST of all, I have been to this location several times with friends in tow. Well, this time the cashier wanted to card my friend too-even though he was not buying anything. This has never happened in my past 50 visits so WHY start now. Totally unacceptable customer service and if I had thought of it at the time I would have just left the store without buying a thing. Completely rude and-wow-never happened before-so why is this location suddenly enforcing this "card my friend" thing when he wasn't purchasing anything. Stupid (in my opinion) and I will buy at my local liquor store sales from now on. Thanks for nothing Bevmo. read more

Great place for a variety of beers and wines from around the world. I can always find the stuff from home, as well as elsewhere, so I don't have to drink American Brews [yeah I'm picky]. Good selection of German wine. Lots of parking here, so parking is not an issue. read more

So, the rules are, order on line and pick up. Well, not so much! During the quarantine, if you order on line, you have to wait in line for the walk ups. The staff allows access to the store for people who don't pre order and just show up to buy beverages. Not maintaining social distancing. Guess Bev Mo doesn't have to follow the same quarantine standards as the rest of the world. Great guys and great service, just seriously breaking the rules and putting the rest of us at additional risk. Bev Mo in Camarillo., CA read more

I thought it only fair to update my review. The beer selection has improved slightly since the store opened. They have a few selections from Ballast Point, Lost Abbey and Oskar Blues now. The prices are pretty competitive for Ventura - although no one can compete with Total Wine in Thousand Oaks. I hope the beer enthusiasts in Ventura continue to drive the demand for more beer selections. But BevMo Ventura is probably now the best overall craft beer selection in the city. It still has a lot of room for improvement. Hoping for the best! read more

I was completely blown away by the lack of service. I was trying to buy a keg and they wouldn't accept my empty keg for the deposit swap because I didn't have my receipt. The keg I had was from the same distributor, the same brewery and it was identical to the keg I wanted to buy but they wouldn't take it. I asked to speak to the manager and she said NO! I asked what the deposit was for and she said it was to make sure the customer returned the empty keg, so I pointed to my empty and said exactly, here you go. She said NO, not without a receipt. I said but I have the keg right here and it's the same keg for the same beer. She told me to put down another $40.00 deposit. Again I asked for what and she said so you'll return the keg, so I replied that's what this is right here?? She said NO! We wont accept it! I told her this is ridiculous. I spent a lot of money at this store over the years, I was a regular customer and if she insisted on this I will leave and never shop here again. She said fine, so I left. I've been swapping kegs for years and never come across a store like this. I wasn't trying to return if for money, just swap it for a full one. Talk about loosing sight of the bigger picture. As it turns out a lot of other places have better prices, the same beer keg was $22.00 less at Total Wine and More and they didn't care about the keg. read more

Many items are mislabeled. It seems like the restocking staff does not pay attention on proper product placement. I bought a bottle that was labeled $23.99 and at the register it priced for $40.00. I really like this place but I don't see myself going back anytime soon. I will most likely look for another place to make my purchases. read more

Rude employees keep me from coming here. Blond woman with glasses at checkout was very unpleasant. Because of here I will not return to this location. Also everything is mislabeled, this link in the chain needs help. read more

This BevMo has the best customer service!! We came in here needing to buy wine and liquor for my sister's wedding. Alex the assistant store manager helped us through the whole process, suggesting good wines and champagnes, even opening the tasting room so that we could try them. He had a lot of great tips and suggestions, and definitely made the process a whole lot easier. He even helped us get the order delivered to our venue! Thank you! read more

Rudest manager I've ever come across on Christmas Eve happened to wait in a huge line with my little sister who isn't 21 and instead of explaining the situation to us of her not having her id be a problem he rudely handled the situation and didn't complete my sale. Merry f-IMF Xmas to me --won't be back read more

Good beer and spirits, but their wine selection is terrible. They have a very large quantity of wines from all over the globe, but must have an amateur wine buyer... read more

Great wine and great deals.... customer service is a 10!!!! Bev mo has coupons that save you a ton sign up...

I had to walk out the other day when they told me they had to SWIPE my drivers license for me to buy a bottle of wine. I told them they could hold it and read it but they didn't need my hair color and weight in the BevMo database. Until that time the service and selection was wonderful for the first year since they've been open. Dumb policy if you ask me. read more