I felt I had to update and really give a fair assessment. Not that my last one was not, but I wanted to bring something important up.
Today I got Camille again and I had my video camera ready. I recorded her taking my I.D. and swiping it & immediately giving it back to me. I asked her why check for ID and she stated it's their policy to verify anyone who appears under the age of 50. I questioned her about why she did not look at my I.D. to where she lied and insisted that she did. I told her that I recorded her, and she did not even look at my I.D. She insisted that she did, and I asked, "did you see if that is my photo in there?" She asked a question, like she did the last time I was there on July 3rd, rather than answer the question, and she said, "is that you?" The last time I asked her, "are you even old enough to sell?" and she replied, "are you old enough to buy?" This of course is after she ran my I.D. through the machine.
I mentioned how I was the one who brought up this inconsistent problem and she did mention that they got a memo last week about it. What that really entailed is beyond me. But the fact that this woman has a cocky attitude when questioned bugs me and anyone in customer service should not do this at all! Her small talk in the beginning is only used as a buffer for her quick, abrupt & thoughtless responses does not make up for it at all!
When I called and spoke to the manager Eric, he was very thorough in their policies and explained other issues I was not aware of. I mentioned the issue about Camille briefly. Although Camille really left a bitter taste in my mouth, I understand that this may not be the issue for everyone. But personally I do not like to be badgered for my I.D., but can understand policies and will respect that. What I will not tolerate is lies and questions in response to my own questions. Camille is that bad seed. If you get her, you'll be fine if you do not ask her any question. It could be a cultural aspect of hers, coming from a foreign country, personalities and behaviors are different so I will have to take that into consideration.
But I have to say that because of how Eric handled it, he just made it all better even though I was a bit upset with Camille. He could have been short with me too but he was not, and anyone who takes the time to explain the policies and why they have been implemented, and even suggested that I could contact their corporate office for further more detailed explanation really exemplifies of what a manager really is!
I still go back to BevMo (obviously) and will continue to do so. Overall their service is really good. Maybe if they had a bit more in their selections, that would be nice! read more