I had a great experience purchasing my new car. Fabian Keen was my salesman. he was fantastic. the entire interaction from my web inquiry to closing the car loan was pleasant. thanks Fabian! Beat wishes. read more

Recently i brought my wife,s 2019 Camry , door handle needed replacement. Kim was service advisor, She brought my wifes car in shop immediately. They done repair in a very reasonable price time. Kim explained everything to me thoroughly. They gave this car a thorough inspection. I have had Kim suggest work on our cars in past. She is a great service advisor. We were pleased. read more

SCAM. SCAM. SCAM. RUN AWAY. I expected the advertised price to be what it says, since, yknow, that is Florida state law: "Florida Statute § 501.976(16) mandates that the advertised price of a vehicle must include all fees and charges that a customer is obligated to pay." So I entrusted them, let them run a credit check, and then AFTER my credit check... they added in a $998 "service" fee. On top of that, they claimed that this was the lowest price for "cyber Monday". Actually, they had RAISED the price $300 just prior to the weekend, and refused to lower it back to their previously listed price. When I confronted them on this, they tried to claim I was lying and were super unprofessional in their responses read more

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BE AWARE... These people are sleazier than used car salesmen. They are immoral hustlers. They truly do not care about their actions or their customers. They don't care about repeat business. They are just out to get your money and as much of it as they can milk out of you. They will cheat you, lie to you, and steal from you. I just recently purchased a car from them, and I just so happened to pay it off, and they have done everything they can not to finalize my account and mark it paid in full. They added extra warranties I did not agree to or know about, and even after canceling the warranties, there is a balance that I can't get anyone to explain to me. The warranty company has sent them the money for the canceled warranties. They have received the money from the canceled warranties, and they refuse to add it to my account. I have reached out to them numerous times. Each time, they tell me that they will have someone contact me, and they never do. Stephen Geary, the finance guy over there, is behind it all, and he has been MIA. I guess that's how they handle business. They rip you off, then run and hide. A cowardly way to handle business. I spoke with someone named Cherie or Sherry, who was supposed to be over customer service, and she said that she would help me and didn't. I talked to someone named Fred, who was supposed to be a sales manager. He said that he would make sure the issue is resolved, that he would have Stephen call me, and if Stephen didn't call, he would have the finance manager reach out, Debbie Money. I have yet to hear back from anyone. Usually, you can count on one or two people not being on the up and up. But it's sad when the entire system seems to be corrupt. But it's 2026. Who cares about the little man anymore? The ones who work hard to make a purchase that keeps them employed and in business. I guess these companies get so big they don't care anymore. But I still believe the BIGGER you are, the HARDER you fall... YOU HAVE BEEN WARNED. PLAY AT YOUR OWN RISK. I wish I had been told. read more

BEWARE - Unethical Bait‑and‑Switch Tactics After several conversations with this dealership about a specific vehicle, we were assured--multiple times--that the car was onsite and ready for us to see. We drove an hour based on their confirmation. Upon arrival, the salesperson greeted us, grabbed the keys, and then informed us on the way to the car that it was not the vehicle we had discussed for over a week. Instead, it was a similar model with fewer features. She asked whether this would be a deal‑breaker and said she could "work on the price." She admitted she had "made a mistake," yet continued pushing my daughter to test‑drive the car since we had already made the trip. After the test drive, she again asked if we would consider this vehicle and reiterated she could adjust the price. We decided to step away for lunch to avoid making a rushed decision. After lunch, we called back, clearly confirmed the price several times, and agreed to return to purchase the car. This was supposed to be my daughter's first new vehicle. Once back at the dealership, the salesperson had my daughter begin paperwork, including a credit inquiry. While she was filling it out, the salesperson returned with the formal proposal--which was $10,000 higher than the agreed‑upon price and even over $10,000 above MSRP. When we questioned it, she removed the paperwork and returned with a manager who did not acknowledge any mistake. Instead, he simply said, "We can discuss the price," and both insisted this inflated number was the price we had agreed to. At that point, it felt like they were calling us liars or fools. They wasted our entire day, and we left immediately. To make matters worse, they still ran my daughter's credit even though they knew we were not purchasing the vehicle. They continued calling afterward, leaving voicemails offering lower prices. When I finally answered, I politely told them we had already purchased the car elsewhere--at the original price they had agreed to. This dealership's behavior was deceptive, unprofessional, and completely unacceptable. I strongly urge others to avoid going through what we experienced. read more

I am writing this review and statement to fully explain the experience I had with this dealership and why I feel completely taken advantage of during this transaction. From the very beginning, I made it clear that I was not there to purchase a vehicle that day. My intention was simply to see where I stood financially and to explore possible options for the future. I was open and honest about my current financial responsibilities and specifically explained that I was in the middle of handling important mortgage arrangements. I stressed several times that I did not want to do anything that would negatively affect my financial situation or interfere with my mortgage process. Despite being very clear about my concerns, I felt pressured throughout the entire interaction. Instead of respecting my wishes and allowing me to make a careful and informed decision, multiple employees continuously pushed me toward completing a sale. I explained more than once that I was not financially prepared to take on another vehicle payment at that time. I also discussed concerns regarding my current vehicle situation and the importance of protecting my credit. Rather than listening to my concerns, I was repeatedly reassured that everything would be fine and that this transaction would not negatively impact me financially. One of the most concerning parts of this experience was discovering that my Social Security number and credit information had been used to run my credit before I fully understood or agreed to move forward. I received alerts on my phone indicating that my credit had been checked, which immediately caused concern for me because I had not intended to move forward with any purchase that day. I trusted the representatives when they told me they were only exploring options and that nothing would hurt my situation. Looking back now, I feel misled and manipulated into a process that I was never comfortable with from the start. The pressure continued as they presented different vehicles and financing options to me. At one point, I explained that if my current 2025 Toyota RAV4 could have been properly traded in, then perhaps the situation would have been different. However, when that did not happen, I knew this transaction was not financially realistic for me. I still communicated my hesitation and discomfort clearly, but instead of slowing down the process or advising me to wait, the employees continued pushing the deal forward. After leaving the dealership and having time to think clearly about everything that happened, I realized that I had made a decision under pressure that I could not afford. The very next day, I reached out and explained that I needed to return the vehicle because the payment and overall financial responsibility would place too much strain on me. I was honest about my financial limitations and expressed that I simply did not have the funds to comfortably manage this transaction. What disturbed me even more was the response I received. Instead of working with me to find a reasonable solution, I was told to let my other vehicle get repossessed. Hearing that advice was extremely upsetting and irresponsible. I clearly stated that I did not want my credit ruined over a vehicle purchase that I never truly wanted in the first place. I felt that my concerns about protecting my financial future and maintaining my creditworthiness were completely ignored. At that moment, it became very clear to me that the primary concern of the individuals involved was completing the sale rather than making sure the purchase was actually in my best interest. The truck has remained parked in my garage and has not been driven because I do not want the vehicle. I did not purchase it with confidence or excitement. Instead, I left feeling overwhelmed, pressured, and regretful. When I attempted to explain this and ask for help resolving the issue, I was simply told that because I signed the paperwork, there was nothing they could do. While I understand that contracts are legally binding, I also believe customers deserve honesty, transparency, and ethical treatment throughout the sales process. At no point did I feel that my concerns were genuinely respected. I repeatedly communicated my hesitation, my financial concerns, and my desire not to move forward until I was in a better position financially. Those concerns were brushed aside with repeated reassurances that everything would work out. Unfortunately, those reassurances were not truthful, and now I am left dealing with the emotional and financial stress caused by this situation. I truly believe I was pressured into making a decision that benefited everyone involved in the sale except me. The salespeople, finance department, and dealership all benefited financially from closing the deal, while I was left carrying the burden of a purchase I repeatedly stated I did not want and could not comfortably afford. I believe customers should be treated with honesty and integrity, read more

Service section is phenomenal!! Most friendly and responsive! I came in having bought a Tacoma from a different dealership and warrenty. No matter! They fixed a difficult and time consuming problem with the ac. I'll be bringing my Tacoma to them for servicing in future. Makes a huge difference how a business treats folk. Word of mouth will make or break a company. I highly recommend this dealership! read more

If you are in Bev Smith to buy a car, look for Sheryl Canon. She helped my husband and I buy our Sienna, providing above and beyond customer service. She had good knowledge about the vehicle we were going to buy. We left some items in the car we sold. She helped us locate our sold vehicle and retrieved our items. She is professional, friendly, knowledgeable and has excellent customer service. She deserves more than a 5 star. (Review from Mike & Chatter Deegan) read more

The sales people at Bev Smith have to sell over 200 cars a month to keep their job. they pressure you into buying the push you in cars that you are not necessarily like or able to afford. They just are looking at their sale sale sale sale and then when they say they service your car, all they did was top fluids off and say you're good even though your brakes need to be changed they're like no you're good. Keep going and you take it to another mechanic and they're like it's on metal how could they say that brak were good to go. literally in the same day, I got paperwork to prove Bev Smith stay away from! when you want an orange you get a pepper, when you want a lemon you get a lemon. people are unprofessional and pressure, pressure pressure and try to use the guilt tactic on you. read more

I visited the dealership hoping to get a good deal on a new car, but it turned out to be the complete opposite. From the start, the sales manager interfered, not letting the salesperson do their job. Then he tried to entertain us with stories from his personal life that weren't of any interest to us. I don't know if that's part of his job, but that kind of customer service was completely inappropriate. Furthermore, he never presented any results regarding the lease offer I proposed. He was always very pessimistic and belittled our attempt to get a lease, saying it was totally impossible. Finally, after a long wait, he came back with a completely different offer than the one we wanted. He brought us a financing offer with calculations that were impossible to accept. I suspect he did it on purpose, as his intention was never to help the customer, even though that wasn't the reason we visited the dealership. In conclusion, this is the second time I've visited that dealership and ended up having a terrible experience, always because of that one person, the Sales Manager. It's a shame because their sales agents are the complete opposite, and the service in general is excellent. read more

Great thanks to salesman Jalen Stratton His knowledge and professionalism along with his supervisor helped me to have a good experience. There was no pressure for me to purchase anything. I didnt buy a car yesterday however Jalen showed me several cars with the features I was looking for. I intend to return and leave with a vehicle. read more

Just a shout out to the two fellas you have working at the parts counter! Although the "parts department" usually goes unheralded, (I know, I worked at the parts department at the nuke plant for many years) these guys are the greatest! They really, really care and take ownership in finding me replacement parts for my 1993 "antique" Toyota pick-up truck. Sure, ya might pay a little more going to a dealership, but that's ok! The time saved, and less hassle running all over town is priceless! Oh, and the guys are very friendly, professional, and customer orientated! Thank you Bev Smith "parts guys", see ya next time! read more

Went into Bev Smith to buy a used Toyota my Honda was getting up in miles .First off they advertised to pay above what Carmax would pay for trade in never happened.Had one Key for the car was going to supply another never happened. First time in a dealership in 12 years definitely will not go back to this dealership. The salesman was great but that's about it. read more

We took our Toyota Venza for three recall updates. We were given excellent care and service.

Worst experience ever!! Emailed is that used vehicle available...with a positive response and made an appointment. However when I arrived I had to get through the gauntlet of salesman waiting in parking lot. Meet with the contact person to find out the vehicle is not available...it didn't pass inspection. read more

The worst experience ever Joel is not a good salesman, tends to make people get a car even though you don't want to pressuring you like n** please leave me tf alone. Other than that I love Ruben he is a great Finance guy and can help you out a lot ! You need a sales person , Personally I don't recommend getting Joel bad experience ever , that would be a never again situation!! read more

I did not plan on visiting Ben Smith Toyota, but I was contacted by a salesman named Mike who assured me they could help buy out my current vehicle and get me into a new one. I was also told that the dealership was offering up to $4,000 more than CARFAX value for vehicles, which was a major reason I agreed to come in. Based on those assurances, I decided to give them a chance. From the very beginning, I was completely transparent about my situation. I clearly explained that I am upside down on my current car and that my monthly payment is $800. I made sure all of this information was shared upfront so there would be no misunderstandings or wasted time. Once I arrived and repeated the same details to two different salespeople, the tone immediately changed the moment I disclosed how much I owed on my car. The saleslady's facial expression went from friendly to very serious, which was uncomfortable and unprofessional. At that point, I wanted to leave, but I was asked to stay so they could "see what they could do." Another salesman was brought in, and while he was polite, there was no effort to follow through on what was promised. My car was not praised, evaluated fairly, or discussed in a way that reflected the condition or low mileage. More importantly, the claim that they were offering $4,000 more than CARFAX was never honored or even meaningfully addressed. That promise disappeared the moment the real numbers were on the table. Instead of transparency or solutions, I was quickly told they couldn't do anything for me. If that was the case, I should have been told before being encouraged to come into the dealership. Bringing a customer in under one set of promises and then refusing to comply with them is misleading and disrespectful of people's time. This is not the first disappointing experience I've had at this dealership. It seems that once a customer is upside down on a loan, the staff immediately looks for reasons to shut the deal down rather than explain options or even be honest from the start. That pattern is extremely frustrating. I left feeling misled, dismissed, and that my time was completely wasted. Transparency should go both ways. If Ben Smith Toyota cannot honor what they advertise or what their salespeople promise over the phone, then they should stop inviting customers in under false expectations. Based on my experience, I would not recommend this dealership to anyone looking for honesty, professionalism, or respect.I do not recommend doing business with Bev Smith Toyota. They were very direct and showed no real interest in helping customers.I strongly advise against doing business with Bev Smith Toyota. My experience was extremely disappointing and unprofessional. Despite being invited in with promises of assistance, the staff was very direct, dismissive, and showed little to no genuine interest in helping me. What was communicated beforehand did not match the reality once I arrived, and I felt misled rather than supported. A dealership should value transparency, honesty, and customer service--none of which I experienced here. Based on my experience, I would not recommend Bev Smith Toyota to anyone looking for fair and respectful treatment. 1 read more

The practices of this place is deceitful! Took my prius in because the brakes were acting up and lights were on the dash. Over 3,000 later I got my car back. My husband has the same car and developed the same issue with the brakes. He refused to pay the 3,000 and decided the buy the parts and try himself. Do you know that Bev Smith charges you 1/2 the price if you buy the parts online?!! If you take the car in the price for example is 1,000; if you buy online it's $500!! Wth kind of monkey business is this! They stick to you really good when you take your car in...smh. read more

they fixed my scion while waiting they sold me the car i kept looking at a few weeks ago got a good deal i drove home in it and the next day they sent there driver to pick me up so i could get my scion. everyone in the company who helped me were the most polite people i have ever met .bev smith toyota welcomes you. clare read more

Customer service needs to get better. I had a finance worker speak to me very nasty in front of another customer. This is not the first time I have experience this in the dealership. I rather drive to west palm Toyota in the future. They never even return phone calls. Go to another dealership. read more

Was quoted $500 for a Transmission fluid drain and fill on a 2017 Corolla. The CVT FE fluid is $100 so that leaves $400 for labor? Absolutely ridiculous. Don't service your car at this dealership. Take it to Toyota of Stuart or Vero Beach. read more

I was interested in trading my Tacoma for a new one. I wanted to see what my truck was worth. The salesman asked for keys so it could be looked at. He took pictures but never drove it. He didn't need the keys. He tossed my keys to another man which then was tossed to another and walked off. I was shown a new truck the cost more than I wanted to spend and was told I could afford it. $659 a month. I said no that I wanted to look around the lot. He wouldn't let me leave the trailer and called for another truck that was even higher! I asked for keys and they give you the run around. They take your keys and don't plan on giving them back. I had to ask 4,5 times for my keys back. I've heard stories that the police have had to go there to get peoples keys back. This place doesn't let you pick out the truck you want. They pick it for you. read more

I just traded in my Ford Focus for a Toyota Corolla. The salesman AJ, was really professional and accommodating, worked with me and my budget as best he could and I totally appreciate him. Afterwards he had to put me on to the other people who deal with the financing part. There was a minor issue with my Equifax being locked and I was told by another employee named Steve that in order for him to help me lower my payments as much as possible, I would have to contact them and request to get it unlocked if I couldn't do it myself. He then explained, that will make the process easier. I got the car on Saturday, so Steve suggested I do it on Monday. I explained I would do it after work and he agreed to that, and seemed to have understood clearly. Monday afternoon, Steve called me to tell me that he already found a bank for me and he could only get it lowered by $5. I was annoyed by then because I said to him but you didn't tell me about finding a bank or that you would be doing that behind my back without asking me or informing me first your whereabouts. Steve got quiet at first and then asked me or told me just then, I could use my bank to help with the financing. He then asked me what bank I had. After I told him, he said he would call them on my behalf which by the way, I took it up on myself to first call my bank to find out if anyone from Bev Smith Toyota called them on my behalf about financing a Toyota Corolla and they said they couldn't find any of that information. While I was on the phone with my bank, I got a message from George Neyra, he called and left a message with his phone number and asked if I could call back. I decided to hang up with my bank because I was on hold too long and decided to call George Neyra. I explained to him how I felt about the way Steve handled me, how I felt played and deceived and didn't appreciate the lack of proper communication, and George curtly cut me off, denied everything I was complaining about Steve, and was totally insensitive to anything I was saying, not too mention, came off very abruptly and completely unprofessional! His reply was, If you want to speak with your bank first go there tomorrow and then bring me the draft tomorrow, and Steve wasn't trying to go behind your back no such thing! I told George that that wasn't the information Steve gave me on Saturday, and George totally denied it as though I didn't hear correctly, I know what I heard, otherwise I would not have been going through with the current plans I had in place to call Equifax first. About an hour after I spoke to George on the phone, I went straight to my bank and explained what exactly I needed. The representative immediately came to my aid and first started asking me questions on the numbers and rates. I told her I would get whatever paperwork I had had in my car. Come to find out I wasn't given any paperwork nor was I given a flash drive. so I suggested that the representative call George and speak with her so she could get the information to definitely see if she could help me. The representative and I were appalled and very taken aback by his unprofessionalism. She gave me the phone to try and speak to Mr. Neyra, to see if he would just give me the information on the phone. George Neyra was adamant that he would send me an email, even though I expressed the importance of just giving me the numbers and rates over the phone. He knew it was me on the phone and not someone else because he acknowledged me clearly. George then curtly cut me off again while I was talking and put me on to his manager and gave me no choice but to speak to her. She then insisted that she gets my email but first she had to print some information and then send me the email with all the numbers I needed, rates, numbers, etc. I waited with the representative at the bank for about 15 -20 minutes while George was on the phone and he would intermittently tell me his manager would be back soon. I had expressed to George several times when the email gets sent to me to please wait on the phone to make sure I receive the email and all the information it entails. George agreed he would do so, but when the time came for him to stay on the phone just a little bit longer as the email was slowly going through to me, unfortunately, George threatened to hang up the phone, and fulfilled the threat! The representative witnessed this behavior as well and once again was appalled and taken aback at the unprofessionalism and the curtness of Mr. Neyra, and his colleague the manager who also played a part in this. After all was said and done, first the email did come, but in the spam mail, and when I opened it, there was no information there, it was just a blank email. Sad to say, Mr Neyra was long gone! read more

The scheduled appointment went well. From the reception to the Service Manage, it was a very good experience. The wait time was appropriate, with plenty of amenities to include beverages and snacks available in the customer's lounge. read more

The first sales person said the car would be around $43,000 then an offer for 54,000 came out of the office. Waste of my time.

ago Their strong arm selling tactics was NOT appropriated! Before even showing us any vehicles they wanted all my personal info and then wanted me to sign a paper committing to buying from them. (Which I would not sign) Then after that they showed us vehicles but wouldn't even tell us the list price until after we drove it. Also they took my current vehicle key to get a trade-in price but wouldn't give my key back until the sales manager further tried to strong arm me. I will NEVER be back there again! Buyer beware! Please read other reviews ob how they take advantage of the elderly. read more

I visited this business 20 years ago. Thought I'd give it another try. Nothing has changed. A couple of old farts think they are clever and that they can talk you into things you don't want and to keep you at a desk all day in an attempt to trick you into buying a car. The car I wanted was listed for 30,000. The old fart works up a paper for a "used" car and lists it at 49,000. I did what I did 20 years ago. I stood up and said I've been here for one hour just to see what a model looked like, and drove off. Very uncomfortable read more

I bought a 2017 Sienna from them, I was rushed due to my wife needing a car ASAP ! " Boy DID I GET SCREWED ! The finance guy has a desk that turns into a computer screen, sign here page after page he's real fast and slick, before you know it the add on charges and interest rate changes which means higher payments. They added GAP insurance and a car warranty a total of about $ 3,700 which I cancelled before the 90 days were up and my finance company did receive that amount that reduced my loan amount. Bev Smith is not the only dealer that does this they all screw you, so just be aware of the slick finance guys ! So I take my Sienna in for service due to an unknown noise underneath the car their estimate was about $ 2,800 an auto shop charged me $ 600 to fix the problem. read more

Price online was not price in store, it was 5k higher. Showed sales guy James and had price corrected but now with quoted "addendum fee" of 4k plus shocking low value on my trade. They hire college kids who think the older generation can be fooled. When then can figure out tricking customers is not worth the time or effort, it will be too late and even waving flags out curbside will not bring any customer back. read more

I came in to get a new key fob. John was our agent in the Service Department. He was friendly, knowledgeable, and professional. John kept us up to date on the programming of our key fob. Across the board I received excellent customer service from John. You are fortunate to have him on your staff. read more

Worst auto buying experience in my 65 years of life. Stay away. Sales people are not helpful, and almost everything they tell you is a lie. Changed my trade in value by $4k after the deal was agreed, car was a week late, and my interest rate was raised from 4.99 to 5.45 at the finance guys office - after agreed upon. Tint was messed up, and the shop stained my seat with glue. Now my agreed upon July 19 first payment Toyota wants in June. Lies, lies, lies. GO TO WALLACE!!! Save yourself. read more

bought a certified used car over the weekend. unfortunately didn't notice nor was told about the cracks in the front windshield as well as a half ass cleaning. I have two kids so , it needs to be done for safety. Made an appointment to get it fixed, having a friend take me to only to get canceled as I'm trying to leave my car. Toyota made me another appointment for the next day for noon. I came and made it happen. only to leave for two hours and come back to see my truck has not been moved nor fixed yet. unacceptable service and disrespect to my time and my friends that have driven me down here. (I live 35 mins away). Now I'm getting a rental car that I will have to come back for the 3rd time this week. The best they can do is offer me a tank of gas ? Be for real. Will not recommend this place to anyone. read more

Completely unacceptable "Customer Service". This is our 3rd time experiencing this from Bev Smith Kia. These guys are extremely rude. We will never purchase a Kia ever again. We made an appointment to have my wife's car looked at because a light came on (they told us over the phone they have a device they can plug into the vehicle for a quick diagnostic). First of all, it took 30 minutes AFTER my scheduled appointment to even hear from some one. Then, we were told there is no device they can plug in because he (and I quote) "doesn't have a magic wand". If you're thinking of purchasing a car, look elsewhere. This location is LOADED with issues up and down. read more

Just brought a 2023 Tundra. Sam from the dealership guided me through all my options buying my first truck and broke down the best deal for me. Definitely ask for him when you come here and are looking to buy or lease. Steve from finance also set me up with the best protection plan for the truck and also set me up with an affordable monthly payment. Check them out! You wont regret it! Love my new truck and love the service provided to me. read more

The only mistake I made was. Not going second keys in writing when I made car purchase. He said he would get my a second key won't respond to text. They don't honor words make sure you get everything in writing. read more

Excellent service wait was a little extensive but was told this from the beginning everyone was polite and knowledgeable considering the construction I commend the team read more

A bunch of snakes and liers, They will keep you there 6 hours while they did three sales at once. I am 82 years old and at the end of the day I was exhausted. I was told I had to get gap insurance or the bank would not give me a loan it cost me $1,500. When I called the bank they told me I did not need gap insurance they lied to me. I only had one key fob and no carpet pads they told me to come back the next day and said the car was a certified used car 2024 as is. Called Jonathon Herman the sales manager and told me he could sell me a new fab at cost $385 went to Wallace Kia and got it for $300 were I should of bought my car. read more

Ahsahne, Nick and Stephen made the stress of buying a car a breeze. They were friendly, professional, knowledgeable, accommodating, and most importantly, they were not pushy. Ahsahne is a very bright and charismatic young man that has a world of opportunities ahead of him, and he will go far. Thank you all for the hard work! read more

I recently purchased a 2025 Toyota Camry. The process was smooth and effortless. If you are looking for great service work with Marlon, he was the best! Very informative, friendly and helped every step of the way! Thank you again we love our new purchase. read more

Stay away from this dealership at all cost. Once a car is sold they will not stand behind the sale or car in any way. They are rude and management is of no help whatsoever. Drive to another dealer read more