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    Betterview Cabinets and Surfaces

    5.0 (1 review)

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    2 years ago

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    All Surface Experts

    All Surface Experts

    (2 reviews)

    I've been trying to get the owner of this company to call me back as I desperately need my bathtub…read morere done but I have had no luck with not even a phone call. My tub is falling into pieces and he warranted this for 5 years?? I would at least like a phone call to make this right. So far I can't say I'm too impressed w the customer service.

    DO NOT HIRE XAVIER. I see that he has some past good reviews…read moreand I don't know what has happened that he has changed his quality. He"resurfaced" my tub but after four months it started to chip and I noticed was very hard to clean. I called him REPEATEDLY and texted and even stopped by his store (no one was there) and he NEVER, not once, has bothered to call me back. Yes, I used scrubbing bubbles to clean it as he recommended. How UNPROFESSIONAL to not even call me back, EVER after repeated calls. I was recently told by another contractor that he didn't even use glaze, he used paint! No wonder why it won't clean and chips. A friend of mine called him today and he said to my friend "that he does not guarantee commercial jobs and he would call me back" What? He KNEW that I was an Airbnb host because that was the biggest reason why I wanted my guest tub reglazed! Also, he never told me about this "not guaranteeing commercial jobs" He lied to my friend and he USED PAINT!!!!! NOT GLAZE!!!. BTW, of course, he never called me back. Clearly he is hiding behind something because otherwise any decent human being would call an upset customer back after the first phone call. I've been trying to get in touch with him for over 7 months! And I am out close to $700. What a jerk!

    S&W Kitchens - kitchen

    S&W Kitchens

    (12 reviews)

    Follow up Post: We began our Kitchen /Floors remodel on the…read morefirst floor of our home 3/22 and signed contracts with S&W 9/21 we initially had several Issues from careless outside contractors that either were no shows, showed up and never did or finished the jobs. We had our brand new refrigerator scratched and never mounted correctly so the whole back panel froze and we never even got to use the ice cube maker. As Frustrating as the whole process was we had one person in the company who kept pulling through for us every time there was an issue which also included orchestrating our brand new floors needing to be ripped out and replaced due to a manufacturing recall. Although the remodel started out rough mostly due to the lack of tradesman wanting to work and do the jobs they were hired to do which seems to be quiet norm here in Brevard county. Justin Crump who I believe was procurement with S&w when we initially met and he ordered the new refrigerator doors got the entire job mot only done but went over and beyond to make sure we were happy which eventually resulted in bringing out a Finishing Crew to do our final punch list and replaced our refrigerator when the doors the second time around were not installed correctly again. Thankfully there were still some great employees that made it all come together. The Kirby's

    I love my new dream kitchen.Deanna was my kitchen designer.She was very help full ,and a pleasure…read moreto work with.Kevin Lynch was the project manager. He was fantastic.I appreciate the way he took care of everything.All the contractor's,he hired ,where very professional.And there work was outstanding.I highly recommend S&W .

    RTA Cabinets & More

    RTA Cabinets & More

    (2 reviews)

    My negative review is about customer service and communication. The quality of my countertop and…read morecabinet is very nice. The measuring team did a pretty good job although there was a couple inaccuracies that caused some issues during installation. We use our own Installer; so when the cabinets were installed, Angela didn't like to be bothered with questions or concerns. She does not like to talk on the phone and will text only which can be maddening when you are trying to troubleshoot. They sold us a pull out drawer under the kitchen sink, which could not be used because our plumbing was coming from the floor, which they knew, but still did not want to give me a refund for the unusable pull out. The wrong hood mechanics was originally ordered, when I reached out to her, she ordered another hood kit and charged me 106 more dollars. When it arrived, it was the wrong hood kit also. She will not refund me the money for either hood kit And instead of talking to me about it, she has blocked my phone number. I do not think that's how you should do business especially when we spent $27,000 at her establishment. ~Jenny DePalma w/ Dale Sorensen Real Estate

    RTA did my kitchen cabinets and quartz, as well as new bathroom vanities. I spent a great deal of…read moretime calling around to schedule quotes with other companies. Bob came out the same week, on time. That was my first wow moment! He put together a proposal, which included a detail list of materials, as well as 3D models showing the kitchen at many different views, and pricing was very fair. From there everything went pretty much seamless. Based on his models, I made changes to my original plan and was able to optimize my space. Their installers are top notch. Working around other contractors (this was a whole house remodel), as well as being open to working around our work schedules. I can't say enough about Bob, Robert, Kurt and of course Charlie. These guys know what they are doing, and in my opinion they under promised and over delivered. I could not be happier with my new kitchen, it's gorgeous and more than I had anticipated. Thank you all for making this such a great experience! I HIGHLY recommend RTA Cabinets.

    Heller Cabinetry - April 30, 2017

    Heller Cabinetry

    (8 reviews)

    Beware! We had Heller do a large custom kitchen, and 2 bathrooms. The primary reason for the 2…read morerating, is they've refused to address an improper install on an under the sink slide out drawer. A clearance of 1/16" was all that was left between the slide out and the sink P-trap. The drawer should have been installed lower, or a notch cut for allow proper clearance. Heller had denied all responsibility, and refuse to answer my request to speak with the owner. The P-trap shifted, hitting the drawer, caused a leak, and ruined it. There was also a few other issues that Heller wasn't customer focused on: install of the light rail (insisted that leaving a gap/caulking vs. notching of this feature normal, it is not! After back and forth, they agreed to do it correctly, and it was simple and looks great), and a few drawers that auto close/fit isn't correct on that they insist is "normal". Cabinet quality is fine, but NO true customer service. I'll add this was a $50K book of business. I would not recommend.

    I had my OLD kitchen gutted and remodeled last year. Chris Leach was absolutely amazing with the…read moredesign ! He came to Titusville and took measurements and every cabinet is perfect ! He took advantage of every inch of space - as I requested! The Shiloh cabinets look like fine furniture! Even though I was extremely impatient with the time frame, my custom cabinets and countertops were installed in less than two weeks by extremely competent installers. (Not to be misleading - it took six weeks to order the cabinets.) Chris helped me with scheduling of demolition, plumber, appliance delivery, etc. From start of demo (by my awesome handyman) to countertops in place was exactly two weeks. Thank you, Chris and Heller for my beautiful kitchen !

    Betterview Cabinets and Surfaces - cabinetry - Updated May 2026

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