I should have run when I never received an official written estimate from the Project Manager Lisa Veta, and that she did not take any notes considering what happened the day of the installation of my countertops.
My conversations were "Straight Lines", showed her photos of what I liked. She was always in a hurry that she stated they can be installed May 10. Another red flag, as I needed to order my sink, so we contacted my plumber supply house, and I paid for it to be expedited shipping, which again was unnecessary due to the delay of the installation day. In addition, I needed/wanted wood accents to hold up the extension of the island, and that it would take 3 weeks to get ordered, shipped and installed. She stated that they would put a temporary wood piece to hold the island until the wood piece is received. I receive a text "installation tomorrow, 1-2pm and I said, so I would be without a faucet for the weekend? She texted me, "you told me that your Plumber would install on Saturday", I never told her that my plumber works Saturday's. She's not organized, she talks not listen, she's all over the place and extremely scattered regarding scheduling, as well as putting words in my mouth. Installation of my new countertops: saw the countertops on the trailer, I the edges were rounded and not squared. Lisa called me and said trimming them would make them look horrible. I would lose inches by having to square the round edges. "STRAIGHT LINES", showing her several photos, several times, of how I wanted the edges. Excuses "oh that's how we do all of our countertops, "rounded edge is better for your hip, the material would crack it's a soft material.She gives you wrong information. he installers were drinking 16oz Budweiser's in my driveway, talking in Spanish the entire time and the young guy was a huge drama queen, always on the phone to the fabricator pissed off, yelling and curing; he did nothing but whine, bitch, and moan about having to do this job. I spent most of my day calming down the drama queen and cleaning up after him, as well as removing all of the caulking left on the walls. read more