I tried Troy for alterations on a new skirt.. I felt welcomed & was pleasantly surprised to be able…read moreto track my order on my phone, and did receive a text when it was ready. I found the work to be of high quality. Will recommend & use again!

My favorite dry cleaners hands down! Quick, efficient service but what really sets them apart is…read moretheir customer service. The owner is so kind and honest, and I've seen how awesome he is with his staff! Highly recommend this place!

Trying to drop off a Amazon package girl at the register was rude. I asked her if she had a piece…read moreof tape and she told me no I have to buy some. I just won't go there anymore small country store and to be so rude when I saw some tape she could've used on my package, so I will do my hardware shopping in Capac

Love this place even though it is a small hardware. I could go to big box stores but I'd rather…read morebuy local!!!

Absolute worst customer service I've encountered. Every employee I encountered during my screen…read moredebacle was inept, uninformed and frankly didn't care about customer service up to the manager. So I guess it comes from the top down. -I needed two screens replaced. Dropped off and was told their screen guy would take care of it. -Went to pick up and he put the wrong latched on the screens. Why wouldn't you use the ones that came? Or marked where they attach? He was clueless when I explained I couldn't use the screens now. He then sends me across town to get new latches from Richmond Glass (just take your screens there for work FYI) they were so helpful and sympathetic to my having to deal with the idiots at Ace. -I return and the screen guy tells me I should just replace the latches myself and he can sell me the screen tool. I already paid for him to do this. I then see the parts I drove across town to get that he told me Ace doesn't carry. I ask him to replace the latches as I've paid for the job. -I provide him the measurements verbally 3 times with approximately 5 times repeat back because he admits he didn't write them down. Spoiler Alert: he mismeasures where the latches go. We have to take it back. -then after several phone calls to inquire on our screens we are told he was off and the manager couldn't have anyone else work on them because of the issues. -This hour tops job took over a week with us doing most of the legwork. Zero apologies. We've had them do screens before and it was always great. This was atrocious and I'm upset over the entire experience. Buyer beware. Go to Richmond Glass for actual customer service and expertise. Ace has gone downhill.

You cannot not find nicer people at a hardware store than those at Ace Hardware in Richmond. They…read moreare most helpful even greeting you at the door and offering assistance. I appreciate that, and the fact that they don't laugh, or they laugh with me, when I show them photos of what I need. Ace offers you the choices that best meet your needs. I love having Ace Hardware nearby.

Often I run in quickly on the weekend to buy Zingermans bread, pick up fresh eggs or grab a gourmet…read morecheese. I am not allowed in the danger zone... past the counter you will find kitchen gadgets, gifts, household items, clothing, purses, fun art and all nature of hipster deco items. It's a great store at both locations. Of course call and check that they are open. It is really a weekend place. With limited winter hours. Love to support this local business!

Every time I'm in the area, I stop by for the great card selection and candles and unique women's…read moreclothing that, really, I've only ever found in San Francisco. Billowy, stylish, comfortable. During the holidays, it's a good spot to find home and garden gifts of every price point for people who have everything AND great taste. Even the fresh and packaged foods remind me of the Bay Area. Friendly staff. New setting in the City Flats Hotel is large and charming. Surprised to discover parking in the rear. I like the steady hours. I like that the owner is often present. I like that I feel appreciated as a customer.