Metropol is the number 1 place in town for all your printing needs. Whether it be posters or…read morebusiness cards- they pretty much do it all. We use Metropol's services at the 3 restaurants I work out to print our take out menus as well as our catering menus. They are great quality, efficient and have great staff. They also offer a lot of different services such as their poster poles around town. Quite often you'll see a guy on his bike blasting some jazz music, putting up posters around town. If there was a place in Victoria to get stuff printed, it's Metropol.

Very professional, high quality and affordable printing. We had our program, seating cards and…read moreseat map printed for our wedding and they turned out beautifully in less than a day. They also provided proofs before doing the full print job to ensure everything was on point. Would highly recommend!!

Do not have a business but went in and talked to Shawn Davidson on a personal matter I needed sent…read moreaway in a PDF. He was eager to help me, got in done in short order Great people skills and friendly, efficient work ethic Very good phone presence and IN Person presence I have always noticed this kind of excellent service as was in Public Relations and TV/Radio advertising for near 30 years Thank you Shawn and Digital Direct in Victoria, BC

The team at Digital Direct have been super professional. Amazing to respond to my questions being a…read morefirst time publisher as well as taking the time to get to know me a bit. And my product turned out as I would have hoped it would. Nothing but good things to say and will continue doing business as I progress.

We use them all the time for work related printing, always a good job and on time. Never any issues.read more

My volunteer organization needed some tickets, posters, and drink stubs printed for our fundraising…read moreevent. I was recommended this place by a friend, and boy...was it a mistake. To go into a bit of background. I have been a graphic designer for over 15 years. It is how I make my living, and so I am no stranger to dealing with print shops and the nutty ways they often do things. When I first called them about the job, everything sounded fine. They were knowledgable about the questions I was asking, and was able to give me a ballpark quote. However, the first red flag was when they said, "The girl that does perforations is only in until 2pm, so you have to come before then." Odd...but okay. The next day I called back to let them know I had altered the design a bit, and had emailed it along to confirm they could print it. The person I talked to on the phone was not as pleasant, but assured me he would call me back shortly to confirm. Three hours passed. Running out of time, I decided to drive into Langford to talk to them in person. When I arrived at the shop, the person I talked to on the phone said, "Oh, ya...we haven't opened our email today." Odd...but okay. He printed out a proof of my tickets and brought it to the front counter. This is when he started giving me the gears about everything. "These are really close, I don't think we can cut these." he said. I responded with, "Yes, there isn't much bleed because I wasn't sure what your requirements were, but it is fine, if you print them I can cut them without issue." I said. He huffed and puffed, then said, "Where do you want your perforations?" to which I responded, "Here." He then said, "What is this line for?" I said, that is part of my design. He looked up and said, "I don't like it, it looks weird, can you go home and remove it?" Really? Look, sir, I'm not here for an art critique, I'm here to get something printed. After some back and fourth, I asked them to simply print them for me and I would cut them at home. Three hours passed and I got the call to come pick them up. Low and behold, they were cut...and quite terribly I might add. Despite having clear crop lines, they missed most of them. About a week later I went back to get the rest of the materials printed. I walked in and said, "I have a few quick print jobs, if you guys have time." "We charge a $5.00 "output" fee, just so you know." I asked what that meant, and the lady said, "Every time we have to transfer something digitally off a USB, we charge $5.00." I asked if I could email the work, and she said that the $5.00 was to send any digital file to the printer. What? Opposed to what? Analog? Clearly a cash grab, I said fine and asked for a quote for the project. For some reason since being in business since 1988, they weren't able to give me a quote for two colour prints, and 110 tickets printed and cut. The lady went into the back room where she was discussing it with a co-worker. She came back a few moments later and said, "Wow, super cheap, only $10!" I said that sounded great. She then said, "Are you sure you don't want them cut?" Again, I had asked to just allow me to cut them at home. I like the control, and I don't mind putting on a movie and cutting to pass the time. However, I was in a bit of a rush and so I said, "How much with cutting?" She left into the back room and came back, "$16.00". That sounded great and so I told her to go for it. A few hours later I came back to find a $33.00 bill. I inquired about the cost and the lady said, "$5.00 output fee, $4.00 printing, $16.00 cutting, and taxes." (rounding off). I said, "Oh...I think there may have been a miscommunication, I was under the impression the $16.00 was for the entire quote, not just cutting." The lady said I could wait until the person I was dealing with had returned from lunch. When she returned I said that I was very sorry, but I think we had a breakdown in communication and that the quote she gave me was misinterpreted. She said, "You asked me how much cutting was, I told you $16." I explained that I understood how the communication breakdown happened, but I explained that I was used to getting a full quote in writing, not verbal quotes spread out for me to do the math. She said that is how they always do it and it works fine. I explained that is fine, but my suggestion was to provide the customer a written quote that they can both see and agree to, so that these things could be avoided. She stood there waiting for me to pay or something, when I said, "I'm sorry, but this is for a volunteer organization and we don't have a $33 budget to spend on this, had I known the cutting was $16, I would have requested that they not be cut as I had originally." She stared at me blankly. I then said, "Okay, well, could you please reprint these for me without cutting?" Her eyes widened, "You want me to just bin these?" Yup...So three hours later, I got them unprinted. Never again, waste of time.

This is one of the best UPS stores I've ever been in. They were very helpful. They gave me extra…read moreplastic bags and the young lady even gave me a Perrier because I was so hot and aggravated before I got there. They were very, very kind. The packages arrived home in excellent shape. I would highly recommend them.

Really kind and thoughtful personnel. I arrived 20 mins before closing with 3 packages to ship, no…read moreboxes, but prepaid shipping labels. A gentleman kindly helped me pick out the best fitted sized box for my shipments, offered me scissors so that I could make the best use of my bubble wrap, and even helped me tape my boxes. I was semi-prepared for this experience, having done a few shipments, but definitely needed some assistance and I was treated better than I could have expected. The store was busy, yet I still left feeling relieved for a drop off I had been nervous to do. The staff moves swiftly, but not in a rushing way! A+ customer service.

A slow moving dinosaur. Recent delivery delayed "due emergency situation or extreme weather". So…read moreif its the latter I guess the sun is too bright for drivers. In terms of emergency perhaps the driver has intestinal issues as there is nothing else of note in the area. In short an old school company that has not adapted to the new world

Our first dispatch using UPS, sending our vital documents to the British Passport Office. The…read moreservice was excellent. Mo was great. We realised overnight that we hadn't put something essential on the outside of the package, so went to the Oak Bay office before opening time next day, only to find that Mo had already noticed and was attending to this. Mo is helpful, efficient and pleasant. Thank you, Mo!

Every aspect of our experience with Sticky Business was superb. Really great customer service…read more(exceptional, really), a website with information and proper pricing, great product, and fast shipping. We ordered the foil seals, and they're exactly what we were hoping they'd be. Will use again!

From the owner: Custom Label Printing, Domed Decals, Custom Bumper Stickers, Window Decals, Embossed Foil Seals,…read moreElegant Anniversary Seals, Custom Nameplates, Pewter Labels, Graphic Overlay Decals, Magnets and more!

My first experience was not great but the people at Prism worked very hard to make up for it. Great…read moreservice, friendly staff!

I visited Victoria for about a week recently, and I used this lab twice during my stay. The three…read morerolls of 120 (all color) I had processed were flawless, and they were ready each time in about two hours. Very friendly worker at the counter too. Nothing but praise. If I had to nitpick, their film selection is very slightly limited compared to other labs I've used. (Only thing I missed was Portra 800.)