The worst audiology visit ever (and we didn't think it could be worse than Greenwich ENT, but it…read morewas). Clearly they are a group of neurotic people who don't care about patients. We even had to have our temperatures tested when we arrived in 2023. They do not make you feel comfortable and would not even discuss hearing aids until a doctor read the hearing test and reviewed it. THEY ARE NOT DOCTORS and WOUKD NOT EVEN RECOMMEND someone. It's a complete waste of time to visit this incompetent group. They clearly want excuses to keep you coming back just to bill your insurance.

I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

Wonderful staff and great doctors. I am so pleased with their service, professionalism,…read moreresponsiveness and pride in their work. They are a really fabulous hearing center and I am so happy they army providers.

This place is awful, to put it mildly. Dishonest, unscrupulous, deceitful…read more I went in there with high expectations and later found out that they were charging prices 2-4 times higher than other similar hearing aid businesses. They take advantage of the elderly and uninformed. They were dishonest, and flat out lied about many things. If you do anything with them you will need more than a hearing check, you will need a wallet and head check. Stay away and do your research. You will find much better.

I took my Dad there to get him hearing aid almost a year ago. The lady doctor was very nice and…read morepatient. She tested in what range he lost hearing, recommended a brand, programmed it so it fit my dad's need really well. He resisted using hearing aid for a long time, but now he really likes his.

The best! David and his staff continue the professional…read morecaring service that stared, years ago, with his father. Never too busy to answer questions. Always patient and interested in your needs. You're not just purchasing a product. David and staff make you feel that You have become part of a caring, knowledgeable team,that is Sincerely interested in caring for you! Fred Tunick PS. I'm delighted with how the hearing aid has enriched my life!.

Bonnie and Sarah are wonderful in assessing hearing difficulties and providing the most technically…read moreadvanced solutions available. My mother has been a patient for over a year, her balance as well as her hearing have both improved and the staff is wonderfully patient with seniors. I am grateful for Bonnie Rubin Audiology in Rye Brook

If there was a grade below one star this place would win hands dow, I took my mom here for a…read morecolonoscopy and before the proceedure she was told that she shouldn't eat for 36 hour, and we had to sit for 40 minutes before her name was called all this time, I had to tell the front desk that if 11:15 and she wasn't called in, I'm taking her home and I would have her dr send her where I went to do her procedur. I wouldn't recommend anyone coming here to do anything at all.

From the owner: Providing Quality Hearing Care You Deserve For Over 25 Yrs. Call Now!read more

Audiologists who took the time to truly understand my unique hearing situation through advanced…read morediagnostics, such as real-ear measurements. They also created a customized plan with properly fitted hearing aids that helped me listen to and appreciate music, understand speech in noisy restaurants, and hear the soothing sounds of birds while hiking. I feel young again!

Hearing test was good. Discussion with Nancy DATINO provided little pertinent information; most…read morechit chat. She provided me with the high priced Oticon hearing aids(I did want the best ones for me) with little backup info and NO instruction Manual. She left the room early (as she did on the second appt. also) and I was told by Samantha the intern or assistant there was no instruction Manual?? I called next day and asked Samantha if I could speak with Nancy DATINO ...I was coldly directed to call her DR. DATINO....she was not avaiable. I told Samantha said I must have a hard copy instruction manual. Samantha balked at this and said they only give instruction manual when the hearing aids are purchased??? Crazy! She finally not happily consented to send me instructions. I asked that a copy of my hearing test I was not given be sent also. These were sent and received. The instruction manual was indispensable; it had crucial, very important and indispensable info for these very advanced hearing aids. AND this office INITIALLY DID NOT GIVE ME AND WERE NOT GOING TO GIVE ME AN INSTRUCTION MANUAL UNTIL I PURCHASED THESE EXTREMELY EXPENSIVE HEARING AIDS?? WILD! The instruction manual said I should have a hearing test with the hearing aids on...which I had asked for and Dr. DATINO said this test with hearing aids on was not done,. The next appt. I had lots of questions that were basically answered and I needed hearing aids to be reprogrammed a bit as I was not hearing well with them. They were reprogrammed. Nancy DATINO left the room. Samantha gave me an unidentified bamboo toothbrush and told me to brush the domes of hearing aid very well every nite...Brush them HARD Samantha said. Well instructions in manual said do NOT touch the domes...only a specialist does this I confirmed next appt. days before only to be asked again on line an hour or so before my appt. to confirm again I would be there. I confirmed and drove an hour to the appt. to find out Dr. DATINO has been ill all week and would not be there but would join us on zoom call. I DEFINITELY should have been called before this appt. and told the audiologist I WAS PAYING TO SEE would NOT be there!! THIS IS A NO BRAINER! And I had been asked if I was coming in an hour before my appt. with the office fully aware Dr. DATINO would NOT be there!! I drove an hour to the appt' to find her not present! I arrived at appt. fully expecting Dr. DATINO the audiologist to be present...I had an LOT of questions for her!! WELL I sat there for about 40 minutes with Samantha. Samantha trying to connect on zoom with DATINO and made several phone calls to her also all to NO avail. From our first contact with her office I said I had been made aware that time with an Excellent audiologist was of utmost importance!! I was with her assistant/intern Samantha more than with audiologist DATINO. And Nancy DATINO never showed for this last appt. I had a LOT of questions for her the audiologist! I told Samantha to please have Dr. DATINO to definitely call me so I could ask her my questions. I then returned the Oticon hearing aids I was trying out because I certainly did NOT want to continue care with the irresponsible attention, information and lack of time provided by Dr. DATINO. I told Samantha I still most certainly wanted Dr. DATINO to call me ;I had questions. No surprise she never called. I would tell anyone to AVOID this practice. I ache for those that are unknowingly taken advantage of! And the $ a patient can pay...oh dear me! Terrible!

The best part about this office is they can get you in so fast. Unfortunately my condition requires…read moreme to have to go in a few times a year and when my problem pops up, they can generally get me in within a couple days. The staff is not overly friendly but still helpful. I've worked with Dr. Tilton the most. He is very gentle, understanding, and communicative of the process. I do wish he gave more possible solutions for me to try to alleviate the problem. I've worked with Dr. Neubauer once before and he too was very nice. He was a little less communicative during the process but he did give me a possible solution to try so that was good. I would recommend these doctors to others. I may try to find a different doctor if the potential solution does not work but who knows, maybe there really are no good solutions.

I made an email request for appointment this week, because I had an severe ear infection. The lady…read morecalled me and put me on hold for 6 minutes in total. I told her I cannot go all the way to Westport because it is too far and I had to work that day. The lady told there is opening spot on January 30th. Are you kidding me? I have an ear infection and abscess. You want me to wait entire month? I told her that I cannot wait for that long and she told me to just to go to ER, then hung up. What a disgusting behavior.

Avoid Dr. Weiss and his group. I had a terrible experience as they tried to cure popping in my…read moreears. Their procedure of sinuplasty did noth8 g except cause pain and discomfort. I've conversations with other former patience who had the identical experience. Also I never got to meet Weiss despite the fact that my original appointment was with him. This is a sinuplasty mill

Dr Waters is the best. Very personable and knowledgeable. Always made me feel comfortable when I…read morewas coming in for a broken nose

I have worked with Bonnie off and on for what seems like two decades now. I have come across a slew…read moreof audiologists, mostly in connection with ENT doctors I've visited over the years. Bonnie is head and shoulders better than any other audiologist I've spent time with. For one, her hearing exams are easily 3 times as long and far more thorough than other audiologist exams I've had. She always takes the time to be thorough and complete, answering ever question I throw her way, and she works a problem until it's solved to the best of her ability. For a time, I had left Bonnie to go the cheaper, Costco hearing aid route. But when my hearing degraded further and I needed specialized assistance, I returned to Bonnie without blinking an eye. And the result has been top notch as I expected. Obviously, using Bonnie over Costco is a far more expensive proposition, but, in my case, I had to bite the bullet and go that route to ensure Ii could hear as well as possible. Ultimately, we setted on top of the line Phonak Hearing Aids as well as custom ear molds and a Roger On microphone, and the result has changed my life. While I did pay a lot upfront, every time I needed service or additional help or had to have a broken ear mold remade, Bonnie has always ensured I never had to pay an additional dime. I can't recommend Bonnie enough. If and when the day comes that she decides to retire, for me, it willl be a very sad day! If you're looking for the best auditiologist in the area, give her office a call pronto!

From the owner: Rubin Bonnie Audiology Of Rye Ridge Provides Audiology, Tinnitus Treatment, Hearing Tests, Hearing…read moreAid Repairs, Child Hearing Treatment, Hearing Protection, Aural Rehabilitation, Completely-In-Canal, Receiver-In-Canal And Hearing Aid Cleaning Services to The Rye Brook NY Area.