I would highly recommend this business. Our house already had a gas fireplace when we purchased it…read morein 2020.The previous owner left the owners manual but we still didn't fully understand how to operate and maintain everything. The remote never worked consistently and the pilot light eventually stopped working as well. First my husband went to the showroom and the staff person was very accommodating and scheduled a service call. (We appreciated this approach, as opposed to trying to sell us a whole new unit, for thousands of dollars.) The technician came as scheduled. He was so knowledgeable and skilled that he was able to repair our unit, explain to us how to maintain it and give us general safety and operation tips within an hour. He was also polite and personable. We felt the charge was a good value and will schedule a return visit in two or three years.

Can't say enough great things about the team at CR Gas Logs and Fireplaces! Starting with the…read morefolks in the showroom who went through my options to replace the gas logs I had installed by another local company 4 years ago. Two great installers for my new gas fireplace insert with blower. They were very professional and even left my house cleaner than when they arrived! Showed me how to use the thermostat remote and stayed around while the fireplace was running to be sure everything was working correctly. Only grabbed two names (Brian and Bill) so can't give a shout out to all four people - but thank you to ALL. This is another local company that is well worth checking out - prices were significantly better that other local competitors and the product I selected is top rated. So happy with all the decisions I made in this process.

This year pleasant and helpful people are answering the phone…read more Two fellows (one a trainee) came to my house mid-afternoon. They were very nice and worked for ~30 minutes. I did the math and it was $11.17 minutes an hour. The chemical cleaning agents were pretty overpowering and I had to open the windows and doors to air out the house (btw, while they were working and after they left) These guys must be accustomed to it, which is a worry, but my wife and I coughed throughout that evening) It would help for them to forewarn customers. It seems to me that they spend less time on each year's annual service, and the guys are in a clear hurry to move on. I said as they exited "thanks for not attempting to sell me a new fireplace" and the lead said "well, you'll need a new one in a few years" in other words, it didn't occur to him to give me a recommended timeline for a replacement. Matchless is exceedingly convenient to my house. I will surely use them again for an annual service but will definitely look for other bids before buying a new fireplace from them -- especially in light of concerning other reviews here.

DO NOT BUY FROM THEM. Their customer service is a joke and the woman who schedules your…read moreappointment couldn't be more rude. They had to come back to my house 3 times after installed a $8000 fireplace.... First time, they forgot to connect the propane - no comment. Second time, our flame set on "high" was about 2" above the fake logs - not appropriate given how much we paid for it. While service tech was at our house for 3+ hours fixing the issue, he left and the problem remained unresolved. Third time they came back to readdress the problem they never fixed and told me that "they never got to actually fix the problem because he felt rushed...". my husband was home, laid off all day and we had 2 other contractors on property doing things at our new home. Save yourself the headache and DO NOT WORK WITH MATCHLESS. PS - I've never written a Yelp review before.

Fine customer service experience and excellent product. Found that required booking the home visit…read morewith Evan to confirm which style worked best for us and finalize the quote. Was a little challenging just because that visit requires a refundable deposit and I was trying to compare prices with competitors. But Evan was a great listener and suggested a different product than I initially thought I wanted, understanding the style and function goals I explained. I am so happy with the end result. The installation team were not vaccinated, but graciously put on masks after I asked, since we have unvaccinated kids in our house. Very positive experience overall.

Very expensive. Not super helpful in explaining what went wrong. They fix it. At a high price…read more Pleasant staff. All trying to sell.

We had been getting chimneys cleaned and other service from them for a long time, and they always…read morewere responsive and reliable. Most recently, a guy came with a drone and spent most of his time taking drone pictures of our chimney, and then gave us a real scare story about all the work we needed, at tens of thousands of dollars. We then went up onto the roof and took a close look. The flashing and caulking he said needed redoing was in perfect shape. The cement caps on the chimneys were solid and not crumbling as he claimed. The pointing was still solid after the most recent re-pointing. If he thought things were so bad from the drone pictures, he should have gone up on the roof himself to double check. The real problem though is that now we can't take his word for anything about the whole fireplace system, so we will need to go elsewhere in the future.

I spent years researching inserts and grills, and spent time with Matchless Stove & Chimney, Best…read moreFire Hearth & Patio, and Northeastern Fireplace & Design. Here's what I found. The sales guy at Best Fire tried to rip me off to the tune of $1,500, so a decision was quickly made to never go there again, and it was narrowed down to Northeastern vs Matchless. I would compare it as Mercedes vs Subaru. If you have an extra couple thousand to burn, go with Matchless, you will not be disappointed. If you are cost conscious, go with Northeastern, you will not be disappointed. I ended up buying my grill from Matchless and both of my inserts from Northeastern.

Decent service but charges 3% to use a credit card. This is extremely unethical and should be…read moreflagged!

Came out for cleaning and recommended a liner. had been to house multiple times but showed up for…read moreappt without a way to get to top of chimney and install. Once they returned to complete this, After installation noticed that the cap is crooked and appears installed incorrectly. Had to call twice for them to come back out. Again did not have proper equipment to fix this. And now have ignored emails and calls to come back to fix. We will have to take care of this ourselves. Will be finding a new company.

Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

March 5th 2025 they came and did $5800.76 of what they claimed was repairs to bring our chimney up…read moreto code since the inspection did not pass. May 22nd 2026 we had a home inspector come and do a detailed inspection for an unrelated circumstance and at that time we weren't aware of any issues. Once we received the official report and photos from the home inspection, it seemed familiar to me. So I pulled the chimney inspection and looked at them side by side. It was alarmingly clear that the home inspectors STRONG suggestion to obtain necessary repairs from a licensed contractor for EXACTLY what this company claimed to have already repaired months prior. Ultimately, no repairs were ever done and both inspection photos looked exactly the same which would indicate that this company allowed our chimney to remain out of code, an active safety and fire hazard and we used this trusting that it was now in working order. I provided them with the documentation and request that they refund the work they never did. It's been over 2 weeks now and I still have yet to be acknowledged which I presumed is what they'd do since the alternative would be to take accountability and at the very least apologize for the unsafe conditions they put my family as risk for and rightfully return our $5800.76 back to us. I gave them the benefit of the doubt and have been instead given lack of professionalism.

Tyler was great - responded to my request to assess our fireplace quickly, and had availability…read morethat week. He was extremely knowledgeable and trustworthy - although we didn't end up servicing the fireplace because it ended up needing more work than our budget has room for, we were very happy with Tyler's assessment.

Tyler had previously serviced our Harman Pellet stove and spent quite a bit of extra time advising…read moreus about care and use. We decided to ask if he could repair a Heat & Glo gas fireplace that needed new ignition module and wiring harness. The cost of a brand-new unit with installation would have been 7-8K or more, based on other estimates. We decided to replace multiple components with OEM parts I purchased. Tyler and his helper did a great job and unit works perfectly. We saved several thousand dollars. I have recommended him to two friends since then and highly recommend.

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.

Heard some thrashing in my wood insert liner and knew I'd need help extracting whatever was in…read morethere. Joel and crew were on the spot the next day, ready to help. They cleaned the chimney (luckily, whatever was in there had gotten out on its own), installed a cap, advised me about a problem with puffback, showed me a better way to maintain my insert, cleaned up and were gone. Prompt service, very fair price, congenial guys and good advice--hard to find but great when you do. They are already on my calendar for next year's cleaning. I've consulted with a number of other chimney companies. This firm got the job done quickly and well and, let me say it again. for a very fair price. I recommend them without reservation.

I used this company 2 years ago and they did an excellent job. I submitted a request for a chimney…read morecleaning several weeks ago but no one got back with me. I called, left a message and someone returned my call to schedule a cleaning. They arrived on time and were very friendly. I was surprised it took under a half hour and that no one went up on a ladder to inspect the chimney for any issues. For 30 years, someone always went up on a ladder to at least do a visual inspection. I'm not convinced the proper service was completed. I was also surprised they didn't clean the glass on the wood stove door, something that always gets done. When it came time to pay, the price was $300 plus tax and not the $250 as advertised on the web site. Like I said, nice people but I'll be using someone else next time.