This year pleasant and helpful people are answering the phone…read more Two fellows (one a trainee) came to my house mid-afternoon. They were very nice and worked for ~30 minutes. I did the math and it was $11.17 minutes an hour. The chemical cleaning agents were pretty overpowering and I had to open the windows and doors to air out the house (btw, while they were working and after they left) These guys must be accustomed to it, which is a worry, but my wife and I coughed throughout that evening) It would help for them to forewarn customers. It seems to me that they spend less time on each year's annual service, and the guys are in a clear hurry to move on. I said as they exited "thanks for not attempting to sell me a new fireplace" and the lead said "well, you'll need a new one in a few years" in other words, it didn't occur to him to give me a recommended timeline for a replacement. Matchless is exceedingly convenient to my house. I will surely use them again for an annual service but will definitely look for other bids before buying a new fireplace from them -- especially in light of concerning other reviews here.

DO NOT BUY FROM THEM. Their customer service is a joke and the woman who schedules your…read moreappointment couldn't be more rude. They had to come back to my house 3 times after installed a $8000 fireplace.... First time, they forgot to connect the propane - no comment. Second time, our flame set on "high" was about 2" above the fake logs - not appropriate given how much we paid for it. While service tech was at our house for 3+ hours fixing the issue, he left and the problem remained unresolved. Third time they came back to readdress the problem they never fixed and told me that "they never got to actually fix the problem because he felt rushed...". my husband was home, laid off all day and we had 2 other contractors on property doing things at our new home. Save yourself the headache and DO NOT WORK WITH MATCHLESS. PS - I've never written a Yelp review before.

Fine customer service experience and excellent product. Found that required booking the home visit…read morewith Evan to confirm which style worked best for us and finalize the quote. Was a little challenging just because that visit requires a refundable deposit and I was trying to compare prices with competitors. But Evan was a great listener and suggested a different product than I initially thought I wanted, understanding the style and function goals I explained. I am so happy with the end result. The installation team were not vaccinated, but graciously put on masks after I asked, since we have unvaccinated kids in our house. Very positive experience overall.

Very expensive. Not super helpful in explaining what went wrong. They fix it. At a high price…read more Pleasant staff. All trying to sell.

We had been getting chimneys cleaned and other service from them for a long time, and they always…read morewere responsive and reliable. Most recently, a guy came with a drone and spent most of his time taking drone pictures of our chimney, and then gave us a real scare story about all the work we needed, at tens of thousands of dollars. We then went up onto the roof and took a close look. The flashing and caulking he said needed redoing was in perfect shape. The cement caps on the chimneys were solid and not crumbling as he claimed. The pointing was still solid after the most recent re-pointing. If he thought things were so bad from the drone pictures, he should have gone up on the roof himself to double check. The real problem though is that now we can't take his word for anything about the whole fireplace system, so we will need to go elsewhere in the future.

I spent years researching inserts and grills, and spent time with Matchless Stove & Chimney, Best…read moreFire Hearth & Patio, and Northeastern Fireplace & Design. Here's what I found. The sales guy at Best Fire tried to rip me off to the tune of $1,500, so a decision was quickly made to never go there again, and it was narrowed down to Northeastern vs Matchless. I would compare it as Mercedes vs Subaru. If you have an extra couple thousand to burn, go with Matchless, you will not be disappointed. If you are cost conscious, go with Northeastern, you will not be disappointed. I ended up buying my grill from Matchless and both of my inserts from Northeastern.

Very prompt service. Excellent work despite having to work around many solar panels on the roof.read more

Decent service but charges 3% to use a credit card. This is extremely unethical and should be…read moreflagged!

What a great company. The follow up, the follow through and the personality of the technicians all…read morestand out for thoroughness, caring and customer centricity. I received service quotations promptly, notification upon deposit receipt and quick turnaround for the install. Technicians were personable, professional and transparent about what would need longer term solutions. Inspection of my chimney and removal of the non-working gas fireplace revealed some structural issues that would have made full restoration to a working fireplace difficult, expensive and ultimately less efficient than a fireplace insert. I went with the Regency insert, which while smaller than I expected has turned out to be efficient and enjoyable. While an expensive choice, I'm thrilled to have a working fireplace again, and the ability to use it for a heat source as necessary.

Chimney Hero's has been servicing my cabin stove for 10 years. They are reliable and trustworthy…read more The technicians did complete inspections and filled out reports for my insurance company The company stands behinds its work and returned to complete a job to make sure stove was working properly. My stove is working well now!

Tyler had previously serviced our Harman Pellet stove and spent quite a bit of extra time advising…read moreus about care and use. We decided to ask if he could repair a Heat & Glo gas fireplace that needed new ignition module and wiring harness. The cost of a brand-new unit with installation would have been 7-8K or more, based on other estimates. We decided to replace multiple components with OEM parts I purchased. Tyler and his helper did a great job and unit works perfectly. We saved several thousand dollars. I have recommended him to two friends since then and highly recommend.

My wood stove was smoking when I opened the door to add firewood. I called M.M.T and spoke to…read moreTyler. I explained the problem and he offered to come to our home thenext day, Saturday, and clean the chimney. We also had him clean the chimney for a fireplace insert we had in another room. We were very pleased with the job he did with Meghan. I highly recommend you call Tyler when you need anything to do with fireplaces, chimneys, etc.

CONSUMER BEWARE Had Carl come to the house to look at our…read moreLennox Gas Fire insert. The Gas Fire would come on for a half hour 45 minutes and then turn off. After collecting $250 for the service call, we were told he had other calls to go on and could not stay for a half hour 45 minutes to see if the fire place would stay lit after he secured the glass to some latches, saying maybe it was because of a air leak. When we called to let him know the fireplace still was not staying lit. He said it was probably the valve. Never bothered coming back to investigate further. Just said they no longer make Lenox Valves. The problem was the fireplace sensors connections just needed a good cleaning. Definitely a money grab business looking to sell a new fireplace for the tune of $6,000.

We bought a new wood insert from them in 2019. The people and product were very nice but we were…read moredisappointed we had to clean the glass every few days to be able to see the fire. A year or so ago we learned it was because the unit they sold us was WAY too large for the space, so the fires we were burning were not hot enough to keep the glass relatively free of soot. We called and told them, suggesting they might swap ours out for a similarly valued used one the correct size, but they didn't respond. A few months later our follow up email received the same silence. We ended up buying fire bricks to fill enough space in it to allow us to burn smaller, hotter fires without overheating the room. It helped, but we still have to do more glass cleaning than we should and ended up spending more money on the larger unit than we needed to. Note: I will update this review if and when they make an effort to help us out.