Went to this store last night to return an item that was damaged when it was shipped to my home…read more The customer service girl was very rude. Did not greet me when I came in, she would not make eye contact with me. She did not smile. It was 9pm so they were not busy. Could not see her name tag because her hushy hair was covering it. She wanted to argue with that I had to pay for shipping. Told her I was not paying for shipping it was damaged. She did not ask if I wanted another one or what was wrong with it. She just wanted to argue. Anyway they refunded the shipping cost and then she looked at me and said we will not refund another shipping cost. I looked at her and said no worries I will never order online or shop here again. I have spent thousands of dollars here and u allow employees to treat customers this way. I really did not want to give u one star.

I can get lost in Bed Bath and Beyond if I'm not lucky. There are so many awesome items inside that…read moreI can never afford. The bathrooms are clean, and the employees are very friendly. This is a great spot to stock your house full of items that look great but you will never use like melon ballers, vegetable steamers, and pillows that conform to your head.

Best mattress purchase of my life! Excellent, professional, knowledgeable, courteous and helpful…read morepersonnel. Close to home. They had a great selection of mattresses, but the first one Ryan suggested for me, kept calling me back. My husband and I decided that since this was the first stop on our search for the perfect mattress, we would put our purchase on hold to check out other stores/mattresses. When we returned with validating that Ryan's first suggestion was still the best fit for us, we returned to purchase the mattress. Ryan explained why we couldn't find a better mattress elsewhere.....the mattress we were buying has more coils than any of the others we tried, and is exclusive to Mattress Firm. To top it off, the mattress is made in the USA! A great American experience! Thank you Ryan, we will buy all our mattresses from you in the future. Oh, and did I mention the 120 night guarantee? 10 year warranty? Free adjustable bed frame with purchase, and great competitive price? Highly recommend if you are looking for a mattress, look at Mattress Firm. Ask for Ryan. You won't be disappointed.

Rude staff! Nobody even said hello when I walked in and they close the store randomly so nobody…read morewould know their hour.

Delivery guys did an outstanding job. They were very careful and made certain the recliner…read morefunctioned properly. The salesperson (Randy) was knowledgeable and friendly. Prices and furniture quality were great. Best place to buy furniture in the Akron-Cleveland area.

I have been a Wayside Furniture customer for over 50 years and have purchased furniture from…read moreWayside because I believed they sold quality products and, more importantly, stood behind what they sold. Unfortunately, my recent experience has completely changed my opinion. On 01/16/26, I purchased a $1,100 ORT689/SO recliner with fabric #3155. I was assured by the salesperson that I was purchasing a high-quality, top-of-the-line recliner. I picked it up from the Wayside warehouse on 02/16/26. Less than six months later, the fabric on the footrest began peeling away from the fabric base. The same problem has now started on the right arm of the recliner. I contacted Wayside Customer Service on 08/11/26 at 10:20 AM and left a message. I then had to wait for a return call at their convenience. At 3:49 PM, Sarah contacted me by text and asked for pictures. On 08/12/26 at 9:12 AM, she responded that she could not see the problem in the original photos and requested closer pictures. I sent those at 2:21 PM. Sarah then told me she would contact the factory to get the replacement cost for the footrest. I had to ask why I would need to pay for the repair since the chair is only 6 months old. Also,what was particularly concerning was that the damaged armrest was not addressed. I was also told that the problem was not covered and was considered normal "wear and performance" that happens over time. Let that sink in: a $1,100 recliner, less than six months old, with fabric peeling away from the footrest and arm, is apparently considered normal wear. I was given the name of a Manager and the warehouse address and made another attempt to get this resolved. On 08/14/26, after leaving several additional messages throughout the day, I finally received a call at 3:26 PM from Sean, the Manager. Sean was aware of the situation with the recliner. Much of our conversation centered around whether the damage was considered "normal wear." At one point, Sean stated that he had no idea how we handle or care for our furniture. I found that statement particularly offensive and insulting, especially given that the recliner was only about six months old and had cost us $1,100. Rather than addressing why the fabric was already peeling and failing, the comment seemed to suggest that the condition of the chair could somehow be attributed to how we treated it. I am in my 70s and just want to relax in my chair! I explained again that this was a relatively new recliner and that the salesperson had assured us we were purchasing a high-quality, top-of-the-line product. After going back and forth over the issue, Sean offered to pay half of the replacement cost of the footrest, as well as the cost of installation. Unfortunately, there was nothing Wayside could or would do about the damage that had already begun on the right armrest. I find this solution unacceptable. I did not purchase a $1,100 recliner expecting the fabric to begin failing within months. I certainly did not expect to have to prove that peeling fabric is actually peeling, leave multiple messages, wait hours for responses, and then be told that the deterioration is simply normal wear or somehow my fault. The most disappointing part is not just the defective furniture--it is how Wayside handled the problem. After more than 50 years of shopping at Wayside, I expected better. I chose Wayside over other furniture retailers because I believed they valued their customers and stood behind their products. Unfortunately, this experience has shown me that the Wayside I trusted for decades is gone. The company I once believed stood behind its products and valued its customers is not the company I see today. Wayside has lost a longtime customer. I will not be purchasing furniture from Wayside again, and after more than 50 years as a customer, that is not a decision I make lightly. I will also be sharing my experience with others so they can make an informed decision before making a furniture purchase from Wayside. For $1,100, I expected a quality recliner--not a chair that starts falling apart within six months and a customer service experience that leaves the customer feeling like the problem is somehow their fault. One star is more than I feel this experience deserves.

Such a wonderful store full of different varieties of furniture. The staff was incredibly helpful…read moreand discounted the different items we needed to the price we wanted. Bedrooms Today is the place to go for sure. Very professional.

We bought a sofa and matching recliners all made by Lane. No problems with the sofa yet but our…read morechairs are falling apart and they are only 3 months old. Initially we only had problems with 1 chair which when we went to the store to talk to the owner he was great he replaced the chair almost immediately and seemed happy to do so. When we returned after another 6wks to explain how the chairs werent holding up and showed him pictures of the defects in the chairs he said he'd contact the factory and get back with us what would be done. As we were leaving he said "I will make this right" that was 3 weeks ago this week and he's never called us with ANY explanation or offer to resolve our problem. Our advice is to NOT buy from this store AND don't buy a Lane Company product. We are very saddened by this business owner not fixing this for us!

The cabinets and countertop were beautiful! Too bad they recommended Ron Sterner construction and…read moreconsulting! He walked off without finishing my kitchen and walked off with my material we paid for! Going to court!

Walked into their "showroom". There were at least 5 employees and no other customers. No one…read moregreeted us or asked if we needed help. Never been to a business that was more unwelcoming. If they are this unprofessional with walk-ins, can't imagine what their customer service would be like once you are under contract. On an up note, glad we didn't waste anymore time with them, as their products on display were of mediocre quality and workmanship. Now, we understand the multiple negative review posts. Will find another merchant to handle our big project.

I purchased a bedroom set, over 15 years ago. I love it. Still looks great, Made very well, But…read moretoday my night stand drawer broke. So I am going back to American Freight

I was told about American Freight by my repair man that could not repair my Kenmore fridge…read more Jorge, who greeted me, made buying a refridgerator I did not want to have to relave fun, pleasant and easy. I found the perfect one and he got me all set up for delivery the next day. The ydelivered as promise, but my new refrigerator was too wide and woudl not fit, ugh. The store was so helpful. I got on the phine right away with Jose. He never gave up, he searched and serached and to my wonder, he found the EXACT same refrigerator in thesmallr size I needed. Not only did h find it at anoter store, he worked with the other store to get this one delviered on thesame day. The new delivery arrived, the 2 men removed the old fridge and hooked up my new one. Best customer service i have experienced in quite a while. They went over and beyond. Thank you Jose and Jorge.

One of the worst experiences I have ever gone through…read more Our sales presentation was misleading. We did not receive what we thought we were given. Our project was delayed almost 3 months because of the poor quality of cabinets. They delivered us damaged cabinets that took 3 weeks to be remade and shipped back. We waited and waited, only to discover that our replacent cabinets were broken once again. Another 3 weeks delaying our project. Owner Tom ignored us during this process. Sent him email after email of the pictures of our broken cabinets. No reaponse until he realized that this would continue to manifest above the circus they already pit us through. We wanted a refund for the additional out of pocket expenses they caused us. Tom would not respond until I had to go to the post office and send a certified letter and file a complaint with the BBB. Worst attention to detail I have ever seen. One of the deliveries actually occured when I wasnt even home. And Tom simply apologize that he forgot to check his email. Could go on and on. Please dont make the mistake we made. Go to a place that understands how to treat a customer.

Terrific attention to detail on our master bathroom remodel. Used them again a few years later to…read moreremodel the rest of the bathrooms in our house. Wonderful work and finished product.

horrible i mean horrible customer service.brought wrong pieces to couch.rescheduled my delivery 3…read moretimes. got mad for me being mad that my order was messed up.even with the huge mark-up on their furniture. g im sorry i thought you were professional business and knew how to schedule and deliver correct pieces in a reasonable time that you and i had verbal contract on Now ill wait for the copy and paste apology.:/

Again I can't express this enough Don't ever rent from rent a center I'm a on time paying customer…read morebut as a on time paying customer you would Think that a place of Business would work well with their customers but they don't Im enrolled in auto pay and sometimes these companies wait and take the payment to late or too soon and this was the case with me rent a center rece a partial payment just one time and Don the asshole wasn't pleased with me being 11.00 short Don was out right rude and not very understanding even though I spent Thousands of dollars with rent a center and still paying but after Don,s unprofessional attitude over 11.00 I will never forgive him and I will never do business with Don or rent a center again. Besides most of their products are used and over priced and don't purchase their Beds because they have bed bugs and I know this is true because my cousin rented their bedroom furniture and got bed bugs so heed my advice don't was your money with rent a center on Arlington Street in Akron Ohio.

We hired this company to replace our bathtub with a walk-in shower, which should have been a…read morestraightforward project. Unfortunately, it turned into months of frustration, poor workmanship, and broken promises. We signed the contract and scheduled everything in February. We were told the shower walls were already in stock, yet the installation didn't happen until the middle of May. That should have been the first red flag. The initial installation was a disaster. The shower walls were cut incorrectly, pieces were broken, there were scratches on the panels, and nothing lined up properly. The flooring was cut incorrectly to compensate for the poor installation, the baseboards were damaged, and even our ceiling ended up with scuff marks. It was obvious there was little attention to detail or quality control. After reporting the issues, communication was just as disappointing. It took about a week just to hear what they planned to do to correct everything. We were then told to expect another call within two weeks and that the repairs would be completed during the first week of June. That never happened. We didn't hear from anyone until the middle of June, extending an already frustrating experience. Even during the "repair," the problems continued. Instead of simply fixing everything correctly, I had to provide my own replacement flooring and baseboard trim because of the damage their installers caused. No homeowner should have to supply materials to repair damage created by the installation crew. In the end, the shower is in a satisfactory condition--but only after months of delays, multiple installation visits, damage to our home, and far more effort on our part than should ever be expected. "Satisfactory" is the best I can say. It certainly isn't exceptional, and it definitely wasn't worth the stress, inconvenience, or lack of professionalism we experienced. If you're considering this company, be prepared for delays, poor communication, multiple callbacks, and workmanship that may require you to advocate for yourself every step of the way. Based on my experience, I cannot recommend them.

They installed a new shower with a seat that "bled" They…read morereplaced it with another seat that did the same thing. I called them to let them know the same thing was happening I was told that it was the soap and shampoo causing the problem and they would do nothing about it Nonsense I ran plain water on the seat several times with the same result-bleeding I now have a seat I cannot use(unless I want to stain my behind) Go elsewhere

Once again the store proved itself to be a disappointment. Having turned my buying to Lowe's or…read moreHartville hardware over the years I venture in to rent an electric jack hammer. The associate seemed perturbed that he to break off his texting and after signing the docs pushed the machine out the door and said "have a good day" he was pretty clueless about helping me load it but at 70 I'm still pretty strong. Getting home I had to sharpen the bits as the were just blunt pieces of iron and after 10 minutes of use I saw a couple of bolts laying on the ground. The head was coming off. The machine was a piece of crap so I returned it I finished the following day by renting from Sunbelt. Nice tool, good bits and they loaded it up. Home Depot nicked me $125.00 for 4 hours use. Sunbelt the same for 24. Oh well, 2nd time shame on me

We ordered appliances from Home Depot for our brand new kitchen…read more The refrigerator (along with a range and dishwasher) was delivered just before Christmas. The delivery experience was alarming. The drivers appeared impaired and fell while carrying the refrigerator up our stairs (raised ranch). Because the box itself did not appear damaged, no further inspection was done at the time. Due to an ongoing kitchen renovation, all appliances remained boxed to prevent damage until cabinetry was installed. Today, when the refrigerator was finally unboxed for installation, we discovered three significant dents. This damage clearly occurred during manufacturing or delivery. Multiple calls to Home Depot customer service led absolutely nowhere. Despite the circumstances, we were told the refrigerator would not be replaced. After years of loyalty and thousands of dollars spent with Home Depot, this is how we are treated -- dismissed and left with a damaged product we paid full price for. We now have a brand-new kitchen with a visibly dented, brand-new refrigerator, and Home Depot refuses to make it right. This is unacceptable and deeply disappointing. Buyer beware: once that delivery truck leaves, Home Depot apparently wants nothing to do with the condition of the appliance they delivered.