A true family owned/run/operated small town business
This company and these people are truly one of a kind. When you think about a small town family run business, you think of kindness, integrity, gratitude, and hard work. Well, that's what I think of anyway. Better Boating is the exact definition of that.
Not to go into too many details, so in short, I will say that I was in a HUGE predicament with a meeting that was either going to make or break my career. John (the owner) went completely and totally out of his way to make one of the biggest days of my career a huge success. Not only did he take the time out of his own schedule, bend his own rules (risking the livelihood of his own career), when I came to him and explained how dire the situation was, he found ANY way to make it possible.
I went to Better Boats with a huge mess on my plate, messed it up some more, and they helped me clean it up and pull things together. These are GOOD people with GOOD CHARACTER and so much INTEGRITY. They reminded me of the kind of business I want to run one day and the values I want to instill in something that will carry my name. Every single employee at Better Boating was incredible. The amount of kindness and care I received was truly the mark of a business that takes pride in their work, but also never loses sight of their character and true values, taking care of each customer as if they were their own family.
Thank you, everybody at Better Boats for being the wonderful people that you are!
Oh, and by the way, the boat was pristine, in great condition and great quality, not a single thing wrong with it! The price point was great. The employees walk you through every step of the entire experience. They have customer service down to the t. As soon as my clients and I got out of the car, they greeted us by name, took our things, gave us a very thorough explanation of the boat and rundown of the procedures, and kept in touch with us throughout the day, updating us on weather and upcoming radar. When I couldn't find my way back, they guided us back by phone and they came out to the fuel dock to greet us, relieved that we had found our way. And what I was most impressed with was how forgiving they were even though we were late and somehow managed to lose a fender. I couldn't have found a better company to do business with even if I had all the time in the world and wasn't in such a frenzy.
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