I visited this store with high expectations being located in Stockton heath...How wrong was I. On my first visit I chose my dress & returned the next day & paid £700 off the balance (I had saved up for ages to do this. It was clear from this first visit they are simply money minded & not concerned at all of your bridal experience, 6 month later I doubted my dress & need to try on again to be 100% ...On my second visit I was told I needed to pay another £400, so not expecting this I put it on my credit card, then having done the math as I had already paid half as a deposit, questioned it. The server had read my notes backwards & instead of apologising having made the mistake, trying to make light of it by commented "oh that's nice for you, you'll have it paid off quicker" Not really what I needed as it was early December just before Christmas & I was ahead with my payments anyway. Not really impressed with this but there was nothing I could do about it, I was then taken to the counter & had it explained to me that I was 1Inch between sizes of the usual & the plus size of which you have to pay another £100 for the extra fabric, apparently the server just chucks money at anything, but it was up to me. I refused the extra cost & larger dress size as I was sure I could lose 1inch before my fitting. So, I left that day feeling fat & disappointed that I had paid more off my dress than I needed to. Not really have the amazing happy bridal experience of buying your dress.
On my 4th return to try my dress for the first time, I was slightly panicking because I hadn't lost any weight & I was really worried that this inch over the ordered dress size would mean it would fit, maybe I wouldn't even get in it & would have to crash diet.
The Dress is huge on me...at least 2-3 sizes too big on my waist & bust, it's safe to say I'm pretty livid & so relieved I didn't listen to the server. I would have paid another £100 for no reason for them to have to take all the fabric away again, to add insult to injury they then wanted to add on another £40 charge to store & steam my dress. It's safe to say I am disgusted with the store & the whole experience. & just wish I had bought the same dress elsewhere. Bethany Hannah have totally ruined my wedding dress experience. I have had to take the dress elsewhere for my alterations. read more