I did not recieve the book I had ordered because of a ridiculous problem with Canada Post (the key was not left in my mailbox for me to open the box to get my book. So without my consent or even trying to contact me or simply CHECKING MY BOX TO MAKE SURE THE KEY WAS EVEN PUT INSIDE, Canada Post returned the book to sender which could have cost me over $50.00). So the fact that I did not recieve the book in the mail is not the fault of the book seller at all. However: I would have been absolutely happy to have left a 5-star review and given the owner extra money on top of the sales price to make sure I got the book, but as it turns out-- I reached out to the seller to try and figure out a solution, and she did not return my phone call which is not the best thing to do when you're running a business. In the end, I did recieve a refund for the book (but not the delivery charge) so I can't say that I'm pleased to have wasted a whole month of my time plus around $20, and I didn't even get the book that I was wanting. Which was extremely disappointing as it was going to be a gift for a family member. ****Public Service Announcement: If you recieve a message saying that your parcel has been delivered to your community mail box but there is no key left for you, contact Canada Post immediately or they will return it to sender and you will be wasting time, energy and money trying to figure out what happened.**** read more

Customer service does not live here. The owner sat behind the desk and did not once ask if she could help. The prices are very high for used books. We bought a couple of books and then went to another bookstore right beside it and found more selection and much better prices. On the plus side, this store had a decent selection of books and was well organized. These are the reasons this store earned two stars instead of one. When we went to the cash to purchase my books, the owner was surely, stoney-faced, just ripped my receipt from the debit machine, didn't look up or thank us and went back to sitting behind her desk. read more

I came here the last time I was in Nanaimo and then again really quicky on Christmas eve and it has a decent selection of books for a small place. The prices are reasonable and the lady at the til was super helpful. read more