This is the absolute best shop in town when it comes to customer service, pricing and post sales support! I bought a pair of gently used, extremely high quality Kenwood speakers and a Kenwood amp for less then I would have paid for a no name amp at Best Buy! After using the system for 2 weeks there was a load click and then very little sound. I figured I was hooped. I called Heritage Sound and they helped me through the issue, diagnosing that the amp was the problem over the phone. I brought in the broken amp, they double checked and made sure it was broken and I walked out of the store (which smells wonderful btw) with a different Kenwood amp that's even better than the one I started with at no charge. I highly recommend this place to any aspiring audiophiles or people just want excellent service, great quality and low price, Speakers, amps, pre amps, records, record players, used video game consoles, and a bunch of other audio related doodads! read more