Excellent hotel. Clean with a dedicated food service professional doing breakfast every day. His…read morepride in what he does was very apparent. Front desk always friendly as asking if we needed anything. Young lady doing housekeeping was outstanding.

Brand new hotel.. Located in the small town of Olean, this…read moreis the place to stay. Rooms are clean and fresh. Beds were comfy. Changes needed: New bathroom faucets, you cant even get your hands under them to wash. Breakfast needs to be revamped, warm items lack taste and seem to be low quality food products.

On a whim, my husband and I left on a weekend getaway. No accommodations booked. We found this…read morebeautiful hotel in Olean Ny. Located right across the street from A University. It was amazing. Clean, affordable & best of all the staff was just outstanding. In particular was Brandon. He checked us in, gave us the run down on every amenity offered. He was friendly knowledgeable and was at the desk every time we needed assistance. Breakfast was included with our stay which included waffles made to order. Good coffee with many other selections. Rooms were spacious clean and modern. Bathroom fully stocked with everything, no need for shampoo conditioners body wash even make up remover wipes. Best of all it was Quiet! 5 stars.

Stay away. Worst…read moreparking lot ever. It's not much fun to carry luggage 500 feet across a remote parking lot in the rain. Each staff member I spoke with had a lousy attitude. I asked to changed rooms for a reason. When you chosen not to accommodate, you failed to do your job. I had neighbors drinking, smoking weed and acting like fools. They also threatened violence. Instead of removing them, or simply moving my room, I paid to stay in a crappy place surrounded by scummy people. Gee, thanks. This morning, when I spoke with the manager, she was rude. She interrupted me. She deserved to see the middle finger I showed her, and the property deserves less than one star.

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

I had to drive 6.5 hours through a complete wide out snowstorm, accompanied by ice which resulted…read morein me checking in late. Worn out and stressed. I walk through the doors to an attitude from Tanya saying I was the last person to check in. And apparently she had to stay until I got there. On top of that, the out front unloading zone and parking lot had not even been plowed or treated with salt. Therefore, what a hassle trying to get your luggage in the middle of the night. As everyone knows the brand Wyndham is typically on target however this location is not. For the price of the rooms and the brand was very disappointed, not only with the service but the condition of the room. I will say my bed was very comfortable however, the pillows needed thrown away as there was really nothing left to them as you picked them up they folded into and were all floppy. Zero support! My duvet cover showed a huge rip that had been sewn back together, Underneath the heating unit, there were all kinds of wires that had been spliced sticking out, grabbing your feet when you went by, cloth chair, a huge stain on it, mini fridge was frozen up, coffee pot was dirty, dirt around bathroom vanity faucet, bathroom exhaust fan didn't work at all, peeling paint from the bathroom mirror frame, grout in the bathroom with two different colors, tub drained very slow, towel had someone else's hair on it, bathroom door frame all scratched up, remote control was dirty, and some features not even work on it, wasn't able to connect to Wi-Fi the entire time there. As I missed my dog on the trip, I stopped at the front desk to ask if there were breed restrictions and the cost.... Quickly, the lady rolled her eyes ( same lady that checked me in with the attitude ) and ask what I had, followed by an attitude as to why it cost a extra$ 75 per night for a dog ( keep in mind I didn't ask why ) but she definitely lead on that. She didn't appreciate dogs being there and she said it would be cheaper to leave them at home. She stated that everything has to be taken out of the room and cleaned afterwards. Yes I expected that but the level of attitude I received was very unwelcoming. Perhaps it's time for a career change for this individual as she is leaving a negative impact on this hotel. Can we say " bad apple "? Everyone else here was very friendly. Noticed same bags of trash, set out by the residence for pick up for days. Elevators were a slushy mess in the lobby coming in pretty much the same. Wasn't able to enjoy the heated pool or hot tub due to unruly children running, screaming out of control as they were doing cannonballs....and of course, the parents were doing nothing. Parking was a train wreck as they didn't plow any of the parking lot or parking spaces, therefore it took up a lot more space because people couldn't see the lines and a lot of people had to park at the bank next-door and lug all their stuff across the snowy parking lot. OK now for what I did enjoy. Bed was comfortable and clean, rosemary, scented toiletries, hot complementary breakfast with delicious coffee. Friendly and helpful staff ( except for gray hair lady at the front desk ). Great location for walking to and from on a ski trip.

AyPe- not sure if I spelled it right but the gentleman who referred to me as a A/P was extremely…read morenice and professional. I had absolutely no issues in my experience here, I did feel the Hotel did need a better outside view upon arriving and there is also no breakfast services unfortunately, but the cleaning ladies/gentlemen were respectful and responsive to requests without any issues, and had positive attitudes. Most hotels I pay more for I usually encounter hotel guests or management's issues but none of that here. Thankful for the respectful treatment , rooms look bigger in pictures but I care more about the environment included in price! Great price, great environment, small rooms but comfortable beds! Would definitely come again!

This place was nasty from crusty puss stained sheets, blood stains on the pillow cases, dirty hand…read moreprints on our "clean towels", mouse poop in the one beds sheets, the heat on the fritz so we froze all night since it was only 21 degrees outside, cobwebs in the corner of the room, mold under the bathroom sink, and spots on the ceiling from mold or tobacco im not sure could have been both cuz the room when we entered smelled like mold and dirty butt, lines from something streaked down the walls from probably a hot summer where the room wasnt vented properly, and a dirty hand print on the wall above the head board were a mechanic must of had a quickie before washing up and left a print behind no one thought they should clean up before making the bed up with nasty sheets for the next person to rent the room. The room next to us we also heard everything vividly they were doing in there.....I think they were slaying dragons in between the news they were watching. I sure hope everyone survived!!!! lol ....It was seen straight out of an old horror movie that we named the "fu*k shack" I expected clean for the $70.00 i paid for this room. I wont be staying here ever again! However the experience made for an fun story to tell when we got home.....some pics attached to help you get the picture of our time here..

The host was very attentive to our requests - asked for extra towels and toilet paper after…read moreextending our stay and provided within a couple hours. The window opened but didn't have a screen. The host dropped off an adjustable screen that wasn't long enough but we were able to rig it to keep the window open. The street has some traffic yet provided a quiet night sleep. The room was clean and included a microwave, small refrigerator, and sink. Hot water was plentiful for a long shower. The wifi wasn't usable in this upstair room, they need to extend their wifi coverage. Cell phone coverage was good for both ATT and Verizon for hotspot use. Easy walk to Crosby's gas station and store, along with Vern's Restaurant. A great place to stay in Randolph.

Very clean, responsive proprietors, lovely stay. Best stay in Randolph. Great breakfast across the…read morestreet.

The rooms were nicer than I expected from a motel. They were clean, modern, and had nice furniture…read moreand beds. We will be starting here again.

This place is a GREAT option if you are in town to ski. While not quite ski in/out the Sunrise lift…read moreis a stones throw away right a cross the road. My girlfriend and I stayed in the A-frame. It was cozy but plenty of room for two. The price was about 1/2 of what it would have cost us right a cross the street. Staff was great AND there is a bar attached! Lodging is limited in town. For the price/location you can't beat it!

Amazing!!!!! I am so glad that I chose to stay here and not another motel or hotel!…read moreBeautiful setting, amazing people and the interior of this place makes you want to stay forever! I was greeted with a smile and a cup of coffee, played frisbee with one of the dogs and enjoyed checking out the log cabin style interior of the place. I was able to enjoy a hot tub (during a cold rain, which was amazing!) and a fire under cover of a gazebo that night. I woke up to coffee and was served breakfast at the table, so personal and amazing! My smoker blew an axle, the owners came out with a tractor and spend a good amount of time before I left making sure that I was loaded and good to make my return trip. Way above and beyond! I will stay at Oz whenever I come to town, without a doubt!!! Don't hesitate, just book here and you will not be disappointed!!

This was my second stay at Freefall Oz. The setting is lovely and secluded. Their cooking is…read moredelicious and often treats are unexpected. The rooms are clean and a small selection of amenities are provided in the room. Other things include: hot tub, sauna, pool table, and a new library. I often saw deer and other wildlife. They do have pets but they are friendly - but not too so. Just right.

This place was a nice option in Bradford. The room was clean, staff was friendly and they had a…read morehuge parking lot. I think I was the only person staying at the motel this night, so it was very quiet. I was also impressed with the cable selection (had about 60 channels). Compared to most of the chain hotels in the area, $89/night was a fair price. The reason for the 3 star... The breakfast was a not anything I wanted to eat and the Internet was super slow.

I stayed at Heritage Suites for one month and was very pleased with everything. Staff was always…read morefriendly and helpful, the room was clean and well decorated, convenient and safe location (right off the highway leading into Bradford and 10 minutes from center of town), and useful amenities (pay laundry machines, grill, coffee machine in room, etc). My room had a kitchenette which was clean and well stocked. The biggest drawback was the very slow WiFi connection (reminds me of dial up), however this service was free. Also, the continental breakfast is not particularly good, but includes all the basics: cereal, bagels, danishes, coffee, juice, etc. I highly recommend Heritage Suites whether its for one night or a long term stay!