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Best Western of Wise

2.0 (10 reviews)
ModerateHotels
Open • Open 24 hours

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Food in fridge

Front desk guy was rude and slow. After sitting in the lobby for 6 minutes, he came around the corner, looking like he just woke up, and asked what we needed. I told him "checking in" and he threw a paper down for me to sign. He never asked for my information or who I even was. I asked him if he was going to check my I.D. And he replied "oh Yeah I guess I should check that". Once he gave me the room keys, I asked for a bottled water. He then proceeded to roll his eyes, huff, and walk into the other room to open a new pack of waters. He tossed a warm water on the counter and then walked away. He gave us keys to a room that was already occupied! There was people sleeping in the room! I was mortified! I go down to the lobby and he acted like this wasn't a big deal at all. He said "I have two rooms left. If those aren't clean then we don't have a room for you". I booked weeks in advance. He goes upstairs and comes down shortly after to tell me there's a room for me. He gave me keys to a second room that was never cleaned! I walked in and it smelled like he just sprayed Lysol. The toilet was used, shower had hair and soap all in it, the sink had a used soap in it and the package was opened on the counter, no toilet paper, towels were used and folded back up, beds were dirty but made, fridge was full of food, trash in trash can, one lamp didn't work, half of the plugs didn't work, and the door handle would get stuck to where we couldn't close it unless we slammed it. On top of that, the Elevator wreaked of cigarettes. Horrible hotel. I will never ever set foot in this hotel again.

This disgusting hotel

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9 months ago

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5 years ago

Needs attention starting to look like it's run down. Otherwise would get higher scores. We stayed from October 15th to October 19th.

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5 years ago

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Fairfield by Marriott Inn & Suites Bristol

Fairfield by Marriott Inn & Suites Bristol

(44 reviews)

$$

Thank You for the welcoming attitude. I would like to say that this location was worth the stop and…read morethe fella Bryce at the front desk was warm and extremely welcoming not only to us but to all that engaged him. He's definitely a keeper..!!! Ps we also had a nice chat while on the road and because of his warm and engaging attitude we drove the extra way to stop here and we are glad we did ....!!! Thanks again for the hospitality....

Despite all the excellent reviews on this hotel, my experience was not good. If the Fairfield Inn…read moredid not have some good qualities, I would have given it a one to two star rating.For first time visits to this hotel, I strongly encourage people to closely survey their room and bathroom before settling in for the night. So the hotel seemed stellar at first UNTIL I used the shower in my room. The hotel had great reviews, so I did not think I would have a problem. The front desk check in area and our room were clean & very appealing. I loved the selection of tv shows and movies on our television. We had checked in for a late night stay & just wanted to relax before we traveled out early in the morning. Everything seemed ideal until I took a shower in the morning. I noticed there was human hair from other people in the front and back of my shower area. One was a long light brown hair in the front upper area of the shower stall. One was a short black hair on upper back of the shower wall. I was mortified that housekeeping didn't notice this immediately. It made me wonder if they cleaned the bathroom at all after the former guest before us left. Despite all the wonderful amenities, the unsanitary condition of our bathroom made me dock 2 stars from a 5 star rating. It makes me want to thoroughly survey any room we get at any hotel regardless of the hotel having an excellent rating especially this hotel. Breakfast here was exceptional with many options EXCEPT they started shutting down earlier than the 10 AM closing time & there was NO COFFEE available at 9:30 AM. My husband had to wait for them to make a fresh batch. Despite the great breakfast, I got sick from something I ate on the breakfast provided there which is very rare. I never get sick from food I eat. I wanted to give a one star rating to this hotel yet I decided to be kind yet fair.

Best Western of Wise - hotels - Updated May 2026

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