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    Best Western Gateway Grand

    3.5 (101 reviews)
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    A/C vent
    D P.

    When I search for a decent place to stay to break up our trip, I should NEVER have believed this site: https://www.tripadvisor.com/Hotels-g34242-Gainesville_Florida-Hotels.html This hotel/"conference center" appears to be 35 years old and never been updated. The rooms were run down, ants in the sink, cobwebs in the ceiling corners, vent on the A/C unit was filthy, pull out bed was broken in several places. Oh and the service was horrible. NEVER AGAIN!

    I'm writing about my stay, July 17-20, 2025 at the Best Western Grand in Gainesville, Florida. The cleanliness of this hotel was HORRIBLE. The bathroom floors were dirty (I provided a dirty paper towel to management from wiping it), the carpet was dirty and unvacuumed. The furniture was dirty and dusty, the refrigerator was poorly maintained and not working correctly. The air vents, particularly the bathroom was caked with dirty and dust. I brought all of this to the attention of the manager Juan, and everything was ignored. Be it the hotel is dated, I get that, but it's NO excuse for being dirty.

    Pool view
    Marilyn S.

    My husband and I affectionately call this "the omelette hotel." They have a fantastic complimentary breakfast which includes an omelette station. One of the best complimentary breakfasts we've had anywhere. The pool area is beautiful and every employee we've met there has been super friendly and helpful. The rooms are acceptable. The bathroom is one of those where the vanity is separate from the tub and toilet. This makes taking a shower a little difficult because you have no where to put your clothes/glasses, etc. And even when using the toilet, it's hard to move as the door closes into the tight space. Finally, there is no room for a bathmat on the floor when opening and closing the door. We like the hotel amenities, but I think it's time for a bathroom remodel.

    All lamp shades crooked

    This year's visit not great. Room disheveled, sheets looked old and spotty. Asked for clean sheets but housekeeping refused. Towels old and worn. Sofa very uncomfortable. Pillows small And hard. Breakfast is outstanding.

    Hope H.

    We need a -0- review point This is the nastiest, dirtiest hotel I have seen in my years of travel and they have been many. Room was dirty, toilet had caked on pee on the side, rust and grime from bathroom to everywhere. Mold and mildew on curtains. Mini Fridge never been cleaned. So much caked ice there was no space to see inside. Floor dirty. Just too much to mention. I have so many photos and they were sent to their corporate office.

    Long black hair in tub, presumably from the prior guest

    This is a lengthy post. If you don't have the time to read it all, here is the executive summary: DO NOT, DO NOT, under any circumstances consider staying at this run-down, unclean, unsanitary, dingy, aging-badly hotel with the comically pretentious name of "Gateway Grand Best Western". Now on to the details: As an aside: If possible, do not visit Gainesville on a weekend when the Gators are playing at home in the "Swamp", because every hotel in Gainesville charges more than double their normal nightly rate. There are laws about "price gouging" that apparently do not apply in Gainesville. How this Best Western property received a rating of 8.6 on Hotels.com is completely unimaginable, unless of course, 10 is the worst possible rating on a scale of 1 to 10......and if that is the case then it should be rated at 9.5. First indications of a potentially negative experience begins outside where the sidewalks leading to the entrance are obstructed by fallen tree debris...which remained untouched throughout the afternoon and was untouched the next day. Lack of staffing or just complete indifference? Check in was uneventful, or so we initially thought....we arrived at 2:30pm and check in is at 4:00pm. Being early, we asked for a room as far away from the elevator as possible. No problem we were told and we were then assigned to the room 10 steps from the elevator. We returned to the front desk, patiently waited in line and matched up with a room that met our elevator criteria. Time wasted: 30 minutes. Now here's the part you should all be interested in: How was the room? It was what one would expect to find at a cheap run down hotel charging $49/night, not what one would anticipate for the outrageous charge of $250 (taxes included) for one night! Upon entering our room and closing the door, the first disappointment we encountered was that the safety lock on the inside of the door was broken, the metal actually snapped in half, the screws that once secured it, out of the door frame and just hanging in the air. So much for the additional security one would expect while we were sleeping. As we tentatively continued inside the room, the next disappointment was the bathroom which featured a toilet and ancient bathtub crammed together with a door that separated that claustrophobic space from the sink / mirror that shared the open space of the room. The towel rack over the toilet was bent and never replaced, the tiles defining the tub area had mold growing on the grout, and then there was the long black hair inside of the tub, presumably from the prior guest. The water overflow on the sink was filled with some sort of "growth" that was nothing short of disgusting. Moving on into the room a bit more, we encountered a rolling chair / desk. The chair being torn with the interior upholstery visable through a fairly substantial hole. Five more steps brought us to the side of the king sized bed and revealed a stain on the bedspread. Air conditioning was provided by a wall mounted mega-unit typical of an older hotel and it did provide cold air as it noisely cycled on and off throughout the evening. The mattress was comfortable and was fortunately free of bed bugs, which I was sure we would have encountered at this point. Lighting in the room was dim despite multiple lighting fixtures. Probably better that we did not have brighter lights to see what else was deficient in the room. We were originally intending to spend two nights but had decided upon check-in to cancel our second night. I could go on but at this point, I hope the takeaway is that unless you have no other options for an overnight stay in Gainesville, DO NOT STAY AT THE GATEWAY GRAND BEST WESTERN IN GAINESVILLE, FLORIDA! Footnote: Upon checking out we advised the front counter of the deficiencies in our room and the response was, "We'll mention it to housekeeping." Hilarious.

    Bathroom
    David P.

    Overall a great stay. Hotel is older, but the rooms have been somewhat updated. There is a sports bar on site so we didn't have to drive anywhere. Breakfast was what you would expect from a hotel. AC in room would not drop below 74, but I managed to sleep through it. I would stay here again.

    View from our 3rd floor room window of the pool area and beyond.

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    Ron P.

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    3 years ago

    Pretty old and lousy hotel. Paid $320 for a 2 star hotel. No bueno. They can do better. You can do better too!

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    Best hotel in the area on the way to visit our daughter and we have stayed in some dumps! Very clean and decent pricing!

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    Ask the Community - Best Western Gateway Grand

    Review Highlights - Best Western Gateway Grand

    No request seemed undoable for this team--and they accommodated each with smiles and grace.

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    Hilton Garden Inn Gainesville - Guest room

    Hilton Garden Inn Gainesville

    (69 reviews)

    $$

    Another review I swore I wrote. Even thought we reside in Ocala, we have stayed here twice in the…read morepast year when my husband had to depart or arrive at Gainesville Regional Airport. We have stayed at another hotel in the past but it is not part of the Hilton brand. Both times we stayed here, the weather was colder. The first time, we used the fire pit outside and the fireplace in the lobby was on but not the recent visit. I was looking forward to that. We had a digital key and I arrived prior to hubs, with no issues. The room was clean but there were no regular coffee kcups- just tea and decaf. I unfortunately did not notice that until the morning but was smart enough to bring my own. I used the shower first, which the cold water was almost non existent. If I turned the dial maybe to the 11 o'clock dial, it was not scolding my skin. The water also felt very slimy, which I believe means the water was soft. We had credits to use so after I picked up hubs, we went to the bar in the lobby for a couple of drinks. There was only one employee working and he was super busy. There were a lot of patrons there so we ordered drinks from him in between him taking care of others. We were enjoying ourselves lounging in the lobby and were able to order a second round. Their lobby is very nice and cozy. We requested a late checkout when we were done and told 1pm. Hubs paid in advance for the breakfast so we headed there around 10am. When we checked at the front desk, one of the breakfast staff informed us they did not have much food left. I thought that was messed up because breakfast is not included so there should be plenty of stock. The kitchen dude cooked us up some eggs and bacon, which I think was the last of what they had. We also checked with the desk to assure we had the late checkout, to which the employee gave us an earlier time. We then reiterated what was given to us the previous night and he put it in the computer. Shockingly, housekeeping knocked on the door of course at noon and we had to tell them again. We do like this hotel and will consider this location the next time we stay in Gainesville but will not pay for the breakfast and I will have to check immediately entering the room for supplies. The staff were professional and friendly so that is always a positive attribute.

    **UPDATE** After speaking to customer service, they DID credit me some hilton rewards point. So…read morethey DID make up for the stay. Grateful for that** Immediately upon arrival there were young kids playing baseball in parking lot, parents got upset that I wanted to get through to park car...that was the beginning of the end...went in to check in and noticed they were hosting A LOT of kids baseball players. I asked if I left and didnt check if if they'd NOT charge me as I didnt want to stay in a Hilton with a lot of screaming obnoxious kids. Clerk said that NO they WOULD still charge me. OOOOOK then. Then mid conversation with desk girl, some rude dude stumbles up to the front desk asking where the bar is. Front desk cuts off my conversation and tells him where to go to meet his friends. Like what?! You're checking me in...why cater to that type of person when you're already dealing with a guest? There were limited rooms available so I was on first floor. The room itself was great...except mini frig didn't work (apparently common in gainesville) However, within minutes of being in room with door shut I could hear and feel the thumping music and kids screaming. I was there on a BUSINESS trip. I detest thumping foul music to begin with but especially at a HILTON! I expect more than that. I've never had this problem or any problem at any other Hilton other than now the 2 in Gainesville. I was advised by the front desk that "quiet time" starts at 11pm. That's pure insanity and totally unacceptable. In the morning when I checked out the gentleman that was at front desk asked how my stay was. I replied "awful" He wanted to know why. I proceeded to explain and he made excuses the entire time. Told me "That's Gainesville. A sports community." blah blah blah. I don't care if it's Gainesville or anywhere else, when I go to a Hilton I expect peace, quiet, quality otherwise I could stay at a grotesque Motel 8 or some nasty place. Ironically though I've now stayed at 2 different Hiltons in Gainesville and apparently "it IS Gainesville" equates to low quality, substandard service and accommodations. The other hilton was gross/nasty/maintenance issues but quiet...The Garden Inn Hilton was opposite...clean but loud, rude and obnoxious. After this stay, I've decided I will no longer be doing business in Gainesville because it's apparent that the Hilton's there don't meet my expectations like they do in Ormond Beach, Daytona and other areas. TOTAL WASTE OF MONEY and wish I had driven the 300+ miles home when I was done with my client on Saturday instead of staying...had I known how bad it was going to be, I'd have gone ahead and lost my $170 for the night and driven straight back. TOTAL FAIL on Hilton.

    Home2 Suites by Hilton Gainesville Medical Center - Guest room

    Home2 Suites by Hilton Gainesville Medical Center

    (63 reviews)

    $$

    I'll start by saying the lady who was new and checked me in was very friendly. This in no way…read morereflects her. Me wife and son stayed here one night while traveling through the area. We chose this hotel due to price reviews and looked nice in pics. It also had a 1 bedroom suite that had a pull out sofa in living room so didn't need to get to rooms since our son is an adult and didn't want out to all cram into one room with two beds. The lobby looked nice and made our way to room. Dropped off luggage and went to eat. Upon our return we noticed there were only three pillows in the room and they were on the smaller side. I went down to ask for more pillows and was told they didn't have any since they were all locked up in housekeeping and they left at 5. It was 530. She the proceeded to tell me she could give me a blanket to use????? I told her there were 3 adults and only 3 pillows and she to recent neck and shoulder surgery I needed to prop myself up so asked her if she could ask manager to open housekeeping. She informed me they were also gone. I then asked if she could get some from a vacant room and she said she would ask manager. She went into the back and a couple minutes later came out with two more pillows and said this was all they could do. Wait so you did have some??? You lied??? How many more were back there??? I went back to room very irritated and was informed there was no sheets or blankets for the pull out. Mind you none in room. Went back down and got those. Thinking this place had worse service than the motel 6 I stayed in 20 years ago I then discovered there was a smell of sewage coming from toilet. Due to what time it was and how tired we were from traveling we just put seat down and shut the doors. Stay away from this place. Pay more it's worth it trust me. In all honesty I would take a 6 over this place.

    It's a well appointed suite hotel with kitchens that have plates, mugs, glasses, and silverware,…read moreand a dishwasher. And a larger refrigerator. The beds were comfortable for the night. Unfortunately, when we were checking in, there were no rooms available on the side of the hotel away from SW. 13th St.. All night long at least 8 to 12 times I heard loud trucks, muffler,less. vehicles, and sirens. I do not believe the windows are double glazed. It affected a good night sleep. The hotel was renovated recently. You would've thought they would've put in double glazed windows, and noise muffling Blinds. They did not. I was not able to enjoy the breakfast buffet due to Surgery the next day. But my husband said it was good. Seeing that sleep is crucial before a stressful day. This brought my rating down four stars.

    Staybridge Suites Gainesville I-75 - Pool side

    Staybridge Suites Gainesville I-75

    (21 reviews)

    Got amazing experience stayed at this hotel. Great location right at the center of Gainesville…read more Good amenities if you are at extended long stay; fitness center, free laundry, pool, picnic areas, and hot tub. Clean, ample size of parking lots and great hotel staff. Shot out to hotel staff; everyone is very friendly and courteous. Plenty food of choice at breakfast time; there is something for everyone. This location also has social hours every Wednesdays evening where they serves finger foods, local beers on draft and wine. Well if you are coming to Gainesville, now you know where to stay. You're welcome.

    My family and I have stayed here multiple times when coming to Gainesville and have really enjoyed…read moreit! This Staybridge location is in a great part of Gainesville. Near Butler plaza and lots of good shoppings and restaurants, it is a perfect place to stay. It is about 15 minutes away from campus too. It is connected to a Holiday Inn Express, but Staybridge guests have their own separate amenities. The hotel itself is kept very clean and organized. The staff is on point with customer service and are very efficient. They are also accommodating as well! There is a large breakfast areas for guests to get their complimentary breakfast each morning. They offer a decent sized gym to get a nice workout in. As well as a very nice outdoor space that offers plenty of seating, spots to grill, or just spots to relax by the pool. The pool is a nice size with nice decorations. There is also a hot tub, which was very enjoyable. Just by the pool, there is an outdoor basket court too. The outdoor space is very relaxing and a great place to hang out and enjoy yourself. The breakfast is always very satisfying when we come here. They offer a nice variety with just about anything you can think of. The staff does a great job keeping it tidy and the food restocked. I enjoy the fresh fruit they provide, it is so refreshing! As well as the variety of pastries including the scones and filled muffins, yummy. The eggs are always good and I appreciate that they always have pico, guacamole, and cheeses for toppings. We really like the suites here. They are spacious and have everything you'd need for a good stay. We usually stay in the double queen suite. It has a kitchen space, living room, large bathroom, and a bedroom with two queen size beds. The beds are pretty comfortable too. The bathroom is a decent size, offering a nice shower and big mirror. Our rooms have two tvs as well, which is convenient. We have never been unsatisfied with the rooms at Staybridge! Overall, this is a great hotel in Gainesville! The location is great and is near a lot of good eateries, shops, and grocery stores in the area. It isn't too close to campus, but it isn't far either. The staff has wonderful customer service and are accommodating. We really enjoy the outdoor space and the pool area as well. The rooms and hotel in general are kept very clean. The breakfast is always on point here and they have a great selection each morning. I really love this Staybridge and it is my family's go to spot when visiting me in Gainesville!

    Best Western Gateway Grand - hotels - Updated May 2026

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