Minus a whole constellation of stars for having an unclear billing process that cost me nearly a…read moregrand! Okay, maybe not a whole constellation, but at least one star.

Wonderful experience! If you need physical therapy, this is the place to go. And if possible, ask…read morefor Heather, although I'm sure others are also good. They are on time, efficient, and extremely helpful! Take all the questions you have with you, they will find the answers! I have had physical therapy at another facility in Columbus, and while it was fine, it wasn't nearly as thorough as McConnell.

Dr. Diorio has been my primary care provider for over 25 years. He can be difficult to get an…read moreappointment with because he has a full roster of patients, but once you are in the office, you don't have to wait long to be seen. He listens to all my concerns and never makes me feel rushed. He uses a combined approach of Eastern and Western medicine which I find incredibly effective. He's as likely to recommend treating a condition with acupuncture as he is recommending a drug. He's a wonderful doctor and I am grateful to have him. I've never met another doctor like him.

I am writing about another SportsMax location on Polaris Parkway - but they are one and the same…read moreorganization with doctors working from multiple locations. I actually started at this location a LONG time ago (and about 3 doctors ago within this practice). My original doctor is still here (I think) but I changed when my office ended up right next to the Polaris location. I initially got connected to the practice through a referral to a doctor who had expertise in 2 areas I needed help with. The fact that it was sports medicine was just an added bonus. I appreciate their long hours and variety of doctors. They are also connected to PT which I've had to use upon occasion. My current doctor is younger than me - a female, not by requirement but she was available when the prior doctor (whom I didn't really like) left the practice. I had only seen him twice and I landed with him when I changed locations. I had to see my doctor this time as I needed a script renewed. I had the 7 AM appointment and was called back barely after sitting down after checking in. My stats were taken by the assistant and again - soon after she left the room the doctor appeared. NO WAITING! This is a MAJOR pain point for me as I'm a lawyer and my time is valuable. I've had some experiences recently at another doctor (specialist) where I had to get up and leave before even getting called back from the waiting room as I just couldn't waste any more of my time waiting. The frosting on the cake was that the office manager was SURPRISED when I left. Anyways, I have not encountered ANYTHING like this at Sports Max. They respect me and my time. My office moved downtown and I have stayed with the Polaris office. I would like to have a doctor near my home (Gahanna), but OhioHealth doesn't seem to have anything there - and Sports Max definitely does not. As a result, I'll stay with SportsMax and the inconvenient drive up as long as they keep their scheduling accurate and get me in and out quickly!

Dr Diehl and his staff are EXCELLENT! They are respectful of my time, explain everything in detail,…read moredon't talk down to me and give recommendations for care. Dr Diehl is a runner and understands the needs of an "Aging Athlete". Highly recommend for any athletic injury...he will help you!

Hurt my ankle saw Dr. Thompson. I was in a boot fir 2 weeks then ankle brace for 2 weeks. Had…read morefollow-up appt for 7/16. Received call he would not be in that day. Had re-schedule...no appt available until 7/30!!! Today received call he will not be in on the 30th, REALLY!?!?! 2 dr cancels in a row. I refused to reschedule again obviously I'm not important enough for this practice!!! Will never return to this doctor or practice!!!

I liked the rather laid back atmosphere of the place and was impressed when the doc recommended I…read morejust continue with my current strategy of maintaining my toes/bunions as best I can rather than, surgery. Excellent Experience!

This was my gp doctors office for a long time. I was always completely satisfied with their…read moreattitude, approach and results. They have an excellent physical therapy department as well. They also have a pharmacy upstairs that can fill any prescriptions you have. The parking lot fills up quickly so keep that in mind. The wait is usually not too bad, though I will admit there have been some occasional delays. The facade, parking lot and waiting room are a bit depressing or perhaps bland. However, this is in no way a reflection on the people and the work they do. Dr. May is well known in the area as well as respected.

This "family practice" is a clearing house for personal injury lawsuits. Their medical care was…read moresketchy, their facilities felt dirty, and their staff was ridiculously unfriendly. My presence as a patient was clearly an inconvenience to all of them, and the physician passed me off to his PA instead of actually caring for me himself. The one perk was that the girls in the physical therapy department upstairs were prompt, friendly, and helpful. That's the only reason I went back. But I would never use this facility again.