Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge did a great job on my Samsung refrigerator ice maker. Unlike the other companies that…read moreanswered my inquiry, it was a human--Jorge--and willing to discuss options and pricing before he came over. He was at my door in a few hours after our conversation. Jorge went through the issues step-By-Step with me so that I could see that the repairs seen on the internet/YouTube didn't apply/work. Therefore, I had to get a new unit which is not cheap and reinforced that Samsung makes lousy ice/water units for its refrigerators as others will attest on the internet. Bottom line, great customer service.

Sheldon is a ROCK STAR. He responded immediately to my service call. He tried to accommodate me as…read morefast as he could within less 24 hours. My refrigerator issue is over. He's delightful! He's knowledgeable! He was helpful with another issue with another appliance. He came highly recommended from two close friends. When I went on the Internet to give him a 5 star review, I was just adding another five star review. He has great ratings. Sheldon's service fee for coming out is a third of what other companies charged and went towards the repair. Thank you S & I appliances!!!! 77024

Dishwasher wasn't cleaning properly, neighborhood FB group recommended S&I appliances as their…read moreservice and quality was great. I 100% agree. They were quick to come out, determine needed repairs and quickly fix the following week. Very helpful and efficient, would call again!

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

Very prompt and professional service. The technician repaired my washer, and when it started making…read morean odd noise afterward, we called him back. He turned around right away and quickly resolved the issue. Great follow-through and customer care.

The service on my Speed Queen washer was exceptional! The tech was on time, friendly, and…read moreprofessional. He was able to diagnose the problem and fix it quickly. Thank you Doctor Appliance Repair!

Do not use this company!!! I was forced to use them under my manufactory warranty. They never…read morecalled me, I had to call them, wouldn't return my phone calls, I called my manufacturer warranty, they had to call them to get someone out. We set an appointment for 3/15/21 from 9:00 am - 3:00 pm. I had a bad feeling about them not showing up after taking off of work today. I called at 1:00 pm confirming they will be out and service my Z-Line Stove that's not working. Lady said the technician will call me if I'm scheduled. I asked for confirmation and she said she would call me back. Well...she never called me back NOR did he show up. So, I called Z-Line and submitted a complaint. They canceled the order and set me up with another company. After reviewing all of these reviews on here, I can't believe these people are still in business.

i had an issue with my gas Kenmore Dryer not heating. I called All Brands and they indicated that…read morethey could service my dryer. The tech, after taking the dryer apart said that i needed a 787.00 repair for a gas valve and igniter. it seemed high so i declined the repair and paid 125.00 service call. I call another repair company for a second opinion and the dryer simply need a thermostat which cost 95.00 to replace and repair the unit. i called All Brand to voice my concern and got no answer or even an offer to refund the 125.00 that a paid for a incompetent tech.

Service was fine, they got the job done .. apparently it was only a fuse that needed to be…read morereplaced. But their bill was outrageous! It took no more than 30 minutes and they charged $144.95 + tax for labor! That's quite an hourly rate? Oh and this 'fuse' cost $50 + tax? I had a $25 off coupon but at the end it seemed they added that double at somewhere else. The repair man couldn't really explain the billing and showed me some picture of a another bill? Not sure what that was about. There are plenty of other repair companies, go some place else I suggest. Transparency about what's going on is worth a lot and builds trust.

The absolute worst phone etiquette I have ever seen. The woman on the phone was rude and…read morecondescending. I will be reporting this company to the home warranty place that dispatched them. Just awfull. Do not use them.

ASI came to my home twice to service a brand new Maytag refrigerator. The first service tech said…read morethat he is not going to take the refrigerator apart to find the source of the buzzing so we lived with it for months. It is getting worse and I opened another Maytag warranty call- they sent another tech out...this tech raised the front feet to help, but also said that this is normal operating sound. I can hear this from 2 rooms away and it's worse than tinnitus. Maytag won't take it back because it's used and I'm about to throw it out. I have an older spare refrigerator that doesn't make a sound when it runs. Avoid this company and do not buy appliances direct from Maytag/Whirlpool.

Poor experience with ASI tech today…read more KitchenAid dishwasher under Original 1st year warranty issue:: Tech ran a diagnostic troubleshoot, and cleared 1 error code . Tech did not explain what code he cleared And got a lot of smart ass feedback . 1. Kitchen sink side counter should not be wet . 2 Maybe water is dripping in , and that is not going to be covered in warranty 3 Since we have a water softener Use 1/4 of the soap tablet ! 4 If not , we will have soap film on plates 5 Front metal front shows water spots indicating possible seepage . I asked him to show me any seepage 6 Tech found a code , cleared it and stated He would not charge me $149 this time , however next time he will not be able to waive due to not finding a cause of random shut down. Totally unprofessional!

Very quick response. Price was very reasonable, and given upfront, no surprises. Great…read morecommunication. Technician (Favio) made sure the job was done properly. Very professional. Will gladly do business with again.

The service was very slow, and the technician was unable to fix my refrigerator. Since they…read moreguarantee the repair, I am requesting my money back as per their 'money back' promise