Be careful to get everything in writing with these folks.
They are verbally very pleasant yet shrewd business people. That is what you want in a lawyer, not an orthodontist. If you tend to give people and businesses the benefit of the doubt and assume they will do the right thing, just make sure you have your guard up before doing so here.
They are not bashful from changing commitments on you unless you go in thinking like a lawyer yourself. I desired to do business with them, and even after what seemed an impasse, I extended one more olive branch so that this step of a review online was not necessary. In light of their choices, however, it became my duty - as a tenured Mt Dora resident - to forewarn other Mt. Dora families with school age children.
Who is the warning for exactly? Families who take it for granted that a business will act with integrity and do the right thing.
I received a written quote.
I then got new insurance.
I called the kind office staff in order to catch them up and let them know.
When I did, I discovered that I qualified for a discount.
You can imagine my excitement! I called back to get things in motion and start my child's treatment.
That is when things went sideways.
I was THEN told that they didn't "do that any longer" and would not honor what I was told. I had several subsequent conversations to make sure at least I was acting in good faith... to no avail.
Bending over backwards, even after those conversations, i made one more attempt to avoid the need to make this known in the marketplace and giving them the opportunity to act with integrity.
They.
Just.
Didn't.
All that to say, I am sure that the care and the doctor himself are excellent.
Their business side of things, however, needs some serious 'customer service' review. read more
