I live much of the year in Mexico and I occasionally need a rental car. I've completely given up on…read morethe "major brand" car rental companies. Those universally present two problems: 1) You never know what it will *actually* cost because there are always "surprises" (additional charges, different vehicles than reserved, you name it...) at pick-up, and 2) You never know what surprises will be in store when you return the car. (Claims of "new" damage, claims of missing equipment, etc...) Usually at extra expense. I've tried a handful of the Majors and each time I've been frustrated (at best) and cheated (at worst). Gecko Rent a Car is like a fresh sea breeze. They're locally owned and operated. They're friendly, competent, and -- most important -- They say what they mean and they mean what they say. Their cars are all late-model, good condition, and spotlessly clean. But the most attractive aspect is their "This is what it costs" pricing. It's all-inclusive: Unlimited mileage, full coverage insurance, liability insurance. What they say is what you pay. It's refreshing, to say the least. I love these guys and I highly recommend them if you're in the Bucerias / Puerto Vallarta corner of the world.

I would of given this service a lower rating if I could. Be aware as they are scammers, we rented…read morea truck paid additional funds for reducing excess. only to be told when putting in a claim we are liable for all damages as there is a clause somewhere in there online agreement that if your reversing you are not covered. the other excuse they tried to use was that the other vehicle was stationed so excludes cover. Disgraceful conduct and unlawful and unethical conduct

Went back and things have changed. I'm a happy customer and can say as long as I have my DL or…read morepassport I'm solid.

No wait, was ready with my reservation and car when I showed up. I didn't need to pay for any extra…read moreinsurance/CDW on top of the supplemental liability. No problems when i dropped the car at the airport in Puerto Vallarta 5 days later. Guy I dealt with spoke English.

Dishonest and predatory behavior. I chose Sixt specifically because their online rate includes…read moreMexico's mandatory third-party liability insurance. At this branch, both staff and the manager falsely insisted I was required to buy supplemental liability insurance. When I showed Sixt's own website stating that the included third-party insurance already meets legal requirements, they changed their story and claimed that Jalisco has a higher mandatory minimum. This is straight up a lie. If they try to pull this trick on you, know that Sixt's third-party coverage is USD 37,000, while Jalisco's requirement (based on minimum wage) is about USD 32,000 per the most recent official sources. After 30 minutes of arguing and showing multiple sources disapproving their lies, they finally gave me the car--while threatening that police would pull me over. During this time, another customer (a tall white male) came to return his car. I asked whether he had been pressured to buy the "required" additional insurance. He told me he had never paid anything extra and he was never pressured into getting extra insurance at all. I can only imagine they pull this trick to target whoever looks vulnerable (I'm a single Asian woman traveler). This branch is extremely dishonest and deeply disappointing--especially given that rental car agents are often visitors' first point of contact with Mexico. This behavior reflects poorly not only on Sixt, but on the country as a whole.

Scam Scam Scam. Forcing you to buy additional third party liability insurance even though it is…read morealready included in the sixt prices. Support says nothing can be done since Sixt MX is a franchisee... What a joke of a company. Get your franchisees in order Sixt

I rented from Gecko Rent A Car again based on my previous excellent experience, and they again went…read moreabove my expectations. The booking process was seamless and the all-inclusive pricing including insurance makes this a no-hassle, 100% confidence, straightforward booking. Communication was excellent. My flight was delayed by almost 2 hours, which would have had me land past their closing time. They reached out to me and offered to park the car in the airport parking lot, or to reschedule my reservation. I requested for parking lot pickup and the process was easy and I was on my way soon after landing. I also got a flat tire during my trip, and their emergency number support was top notch. Jose arrived quickly, changed my spare and took me to a tire repair shop nearby. The car was clean, reliable and in great condition. I highly recommend them again for anyone traveling to the area. I sure will next time I visit Puerto Vallarta!

This is hands down the best car rental company in Puerto Vallarta! From Fatima to the entire Gecko…read moreteam, the experience was exceptional. Their prices are clear with no hidden fees or surprise taxes, and the cars are brand new and very well maintained. Customer service is top-notch -- they reply instantly on WhatsApp and make everything so easy. I needed to extend my rental for an extra day, and all it took was one quick message -- done in seconds! They do place a standard hold on your credit card for incidentals, Thank you, Team Gecko, for making the process smooth and stress-free!

Paul was honest, upfront and attentive throughout the whole rental process. He made contact weeks…read morebefore our trip and he provided easy instructions. Picked us up and drop off to and from airport. Also was helpful with suggestions and details around activities during our stay. Very easy car rental process and extremely reasonable. Will definitely use again. Thank you Paul!

Terrible service!! I confirmed a rental, next day they called me to "let me know" that my…read morereservation has been cancelled and they rented the car I was assigned. "Sorry we got no more cars" George said. Lucky me I found several cheaper rental places. Don´t trust this company since you may arrive and have no car.