Unfortunately, they did not follow my delivery instructions and blocked access to the charger for my (now empty) electric car and there is no way I can move 3 yards of mulch in time to charge my car for work tomorrow morning. Rigging up an extension cord and slow-charger, and praying it doesn't rain since I now cannot pull into my garage and am charging in the elements with a charger not rated for outdoors... while parked in my grass.
They rejected all of my solutions,
1. Move the mulch to the correct location
2. Refund the delivery charge so I can use the money to pay neighborhood kids to move it
3. After those two were rejected, I requested a partial refund of the delivery charge. They still said no.
It seems strange if times are so hard that you would want to chase a customer away. Obviously if they had accepted any of the 3 solutions, they would have made a repeat customer. By rejecting all, they've ensured I will never purchase from them again. Seems like an odd business decision.
From my experience, a look at their B- BBB rating, and reading other reviews, this is a company that's awesome to do business with when things go well, but does not know how to handle it when they don't. Literally every business makes mistakes. We go back to the ones that know how to act afterwards. read more
