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    Best Mart

    5.0 (1 review)

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    7 months ago

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    Kroger

    Kroger

    3.6(14 reviews)
    104.4 mi
    $$

    The Kroger gas pump will steal your money. Be very careful I tried to fill up and the man told me…read morethe pump was broken after I had swiped my card and it wouldn't work. Later tried to cancel with the man and he said it was broken when I got my Kroger bill. They had billed me $55 for gas and one of his friends/customers had come up and stolen the $55. And filled up at my expense. Kroger's gas will cheat you.

    First off, I love Kroger. I have always been a huge fan of Kroger especially Starkville Kroger. I…read morehave no idea what is going on with this location, but I am so very disappointed. Over the past three months, I have consistently experienced problems that make shopping here frustrating and unsatisfactory. * Pickup delays: On multiple occasions, my scheduled pickup orders have not been ready until the following day. This is a problem because I live an hour away! It is frustrating to make it half way to the store only to receive an automated text stating my order will not be ready until the next day! Gas is not cheap, and I am a poor teacher. I mean seriously, just turn off the pickup times once you reach your limit for that time slot! * Missing items: Once, I drove all the way home only to discover that 20 items were missing from my order. No one offered an apology or resolution beyond a simple refund. Yet again, I live an hour away. Customer service suggested "Oh it's sitting right here. Just come back and get it." They truly acted as if it were my fault that the items were left out and I was inconveniencing them. (My bad. I guess I should have counted each individual item as we loaded them into my trunk-yes. WE. I always get out and help! * Poor product quality: The fresh produce I receive is often moldy or spoiled, which is unacceptable. Not once. Not twice. But every single time I order strawberries they are covered in fuzzy mold. * Customer service: The pickup employees are frequently rude and unhelpful, which only adds to the frustration. I have been a loyal Kroger customer because of the convenience and quality I've come to expect. Unfortunately, this location is falling far below that standard. I am asking that Kroger address these issues promptly and take steps to improve the pickup service, product quality, and customer service at the Starkville store. I hope to continue shopping with Kroger, but unless these problems are resolved, I will be forced to take my business elsewhere.

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    Kroger

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    Walmart Supercenter

    Walmart Supercenter

    2.0(4 reviews)
    67.6 mi
    $

    This Walmart in Monroeville,AL used to be pretty decent but over the past couple of years it has…read morefallen off and recently after the layout change and added self checkouts it has slipped even further. You are extremely lucky if there are two cash registers open at the same time. They are forcing people to use the self check out and that's not fair, especially for the elderly who have trouble with it. The lines are usually really long and it's to no fault of the cashiers. My wife and I have no problem using the self checkout but do not want to use it when we have a full basket due to the limited space to pack the items. (Plus we feel that we shouldn't have to pay and do the job of Walmart) They do have people stationed at most of the self checkout spots but not all of them are helpful and some are inattentive and grouchy. (Usually the younger ladies) We also feel bad for the older women who have to stand there at the self checkout lines for long periods of time. I'm all for a new layout/look but this one seemed to have been designed by someone who does not shop for themselves. I understand that they may have moved things around in order to get customers to travel past products that they normally wouldn't pass but now I hear senior citizens complaining about having to go from one side of the store to the other for things they didn't have to do that for before the changes. There is always a lot of workers in the isles picking groceries using those huge things that are in the way of customers finding stuff. Not their fault but some of them are a bit stand offish. I'll end with my biggest pet peeve which is the person who wants to check my receipt as I leave the store. (I don't always remember to not put it in my wallet. When the one or two lines that are open are so long that we are forced to use self checkout there are times when we hit the button for a receipt and it does not come out or it says out of ink or paper. The young people at those stations are usually on their phone pretending they are on the Walmart site. When we do get their attention they can't help us so we have to go without the receipt and when asked for it at the door it feels as if we are not believed. The irony is that we often see people in the self checkout who either know or are related to the young ladies stationed there and they are talking with them while the customer scans in every other item and bag them, get the receipt and happily go on their merry way. We go to Piggly Wiggly and Red & White more now.

    I recently visited Customer Service. A person was having…read moreproblems with their return, so we waited. I asked why not open another register. I was ignored by the employees. The customer making the return apologized. I told them that it wasn't their fault, but managements fault. They had three other registers not being used. Five employees were gathered around one register trying to solve the problem. Come on people, open another register and move the line along. MONROEVILLE HAS THE WORST WALMART EVER ! ! ! !

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    Walmart Supercenter
    Walmart Supercenter
    Walmart Supercenter

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    Best Mart - grocery - Updated July 2026

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