Adriana's Insurance is exactly like a car dealership, they pretend to give it their all, and once…read moreyou sign on the fine dotted line, you're screwed - don't think about going back to Adriana's Insurance afterwards thinking you'll be getting the same VIP treatment, its not going to happen! I was @ their El Monte office located on Durfee because I had a couple of questions, the agent Marisol asked if I had any other questions because she had to take "this call", personally, I thought that was very rude of her part - I grabbed my belongings without saying another word to her and left - I now refuse to pay that "brokerage" fee and help them stay in business - Do NOT make my same mistake, if you can, go directly through an insurance company without having to use their services, remember, Adriana's Insurance is a broker, you will end up paying that "broker" hidden fee! Not worth it!

Worst experience I've ever had. Made my payment then they called and said it didn't go through so…read moreI make a bigger payment so now im good for 2 months, letter says im canceled, called to clear it. Then another call to say im canceled. All within 2 weeks. Awful customer service.

First of all, this is my first Yelp review ever. I am so infuriated with the service here that I…read morefeel that I need to let Yelpers know about this business. If I can give NO stars in Yelp i would. Horrible Horrible Horrible service by Eddie. No customer service skills and was rude. I was trying to get an insurance quote and he seemed like he was annoyed and didn't want to talk to me. HELLO! I'm a customer trying to give you business. After I got a quote, I told him I was gonna call him back to let him know. Next thing I hear is the phone clicked and he hung up on me! No bye or anything. This guy didn't even say a word or have proper phone manners to say something like "ok call me back if you decide to proceed with the quote - OR - ok i'll wait ti hear from you, thanks for the call" So unprofessional!! Don't ever get a quote with Grettner Insurance especially Eddie!!!!

hey thanks eddie, actually his name is edward, but he goes by eddie…read more from years of over paying for insurance, i learned that once in awhile, you have to search around to make sure you still have a good deal on your insurance. that is exactly what i did when my auto insurance price went up. i randomly find grettner insurance agency online. when i call his company, eddie picked up the phone, gave me a quote and ask me if i would want to come in and review the details. long story short, i change my insurance from travelers to mercury, and ended saving a whooping $600.00 per year on auto insurance on both of my cars. eddie knows his business and work very fast. i was soooo impressed with him, i even transfer my homeowner insurance over. this is a place to go if you need to get insurance for cheap and fast, at the same time, not losing any benefits.

Thank you so much very good service and very good staff and thank you so much James Jonesread more

Thomas Jones at this branch is extremely efficient and knowledgeable. We have fairly complicated…read moretaxes and we were in and out in 40 minutes with a much better refund than we expected. Very impressed.

My review is specifically for Jeremy. He did an outstanding job assisting me today with setting up…read moreour new auto insurance policy. He also took the time to help identify all of the discounts my family and I qualified for, which I truly appreciated. The entire process was smooth, easy, and stress-free. If this level of customer service is any indication of what I can expect, I'm excited for this new journey with the company. Thank you, Jeremy, for making this such a great experience!

I can't say enough about Leslie Ha's Farmers Insurance services. I have been with her agency for…read moremore than 12 years now. They do it all, apartment, home, earthquake, car, life & umbrella insurance policies. Leslie, Reyna, Evelyn & now Jeremy are the best! It is so nice to work with professionals too. They are willing to spend a lot of their time with you explaining everything and answer all your questions. They bend backwards to try & get you the best rate on all their policy's. They have worked with me over the years with over 9 cars with many minor policy changes every year. I highly recommend them to any discriminating customers who wants to protect their property which they work so hard throughout their lives for.

Brian and his employees are very helpful and honest. They got me the quote I needed very quickly…read moreand also explained all of the details to me in a way that was easy for someone who does not understand "insurance talk" to comprehend. They seem to truly care about their customers and work to get you the best possible deal. I am excited to be taken care of by these professionals!

I been with State Farm for quite a few years now & I'm very satisfied with them. If you're in…read moreaccident they work very fast unlike other insurance companies. Aside of their great coverage, I like this office in particular because of Lisa, she's very helpful & always answers my questions & concerns. My family & I always work with her & that's because of her customer service & professionalism. State Farm may be a bit pricy to some, but as the saying goes, you get what you pay for.

Customer service is 5 stars!! When I call they know my voice I don't even have to tell them who I…read moream I would never insure anywhere else! I love everything about this place! Highly recommended!! Loy, Robert & Elizabeth you all are top notch keep it up!! I'm one happy customer

We have been customers of state farm for over 25 years…read more About 10 years ago our agent retired and his clients were split up. We were arbitrarily given to agent Loy Pai. The best thing that could ever happen!!!. Loy and his office personnel Robert and Elizabeth are the kindest, most helpful people you could ever hope for. A few years ago burglars robbed our house. After calling the Sheriff and credit card companies, I contacted claims at State Farm. About an hour after that Loy Pai called and told us if we were uncomfortable and wanted to stay at a hotel that night he would make sure it was taken care of. He helped us thru the whole process, making a bad situation much easier. Loy always checks and makes sure we have the best insurance at the most affordable price. The office personnel double checks all discounts, making sure we get every deduction. If you are looking for good prices and excellent service State Farm Insurance Agent Loy Pai is the place to go...

Worse customer service. Asked if insurance covers fire protection, the person hanged up the phone…read morebecause he can't find one. It is ok if you don't want to sell insurance or you can't find policy. It is so unnecessary to give an altitude like that. Shame on you!

I've been with this company for several years and I've always been very pleased. Their staff is…read moregreat, rates the best and very fast and professional service from Walter, Donna and everyone else. I would highly recommend this outfit.

Ted was most helpful and getting insurance took less time than I thought. Great service.read more

This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.