I needed a last mintute trim and saw a few positive reviews on yelp for this place. Seeing how I didn't have the time to go anywhere else, I gave this place a call. I was told it was about $14 for a cut and they weren't busy at that moment so come on it. I get there about 7 mins later and sign in. I was told that it would be a 20 min wait. Okay, no problem. I end up sitting there for an hour waiting to be called. I'm not so much upset about it being an hour wait.. But if you're so busy... Don't tell me 20 mins. Especially when people are coming in after me and being called back. So at 7:10 I get called back. I tell the stylist that I'd like a trim to get rid of any split ends, and that I need to get it washed ($2 extra) before getting it cut. She tells me " oh no, we aren't doing washes honey, we are too busy for that. " I say okay. I'm not going to push it and I had somewhere to be at 8 pm. So she says she'll take about 1.5 inches off. I'm fine with that. Next thing I know she starts cutting my (dry) wavy hair. Just like that. No spraying it to make it wet since she wasn't going to wash it, nothing. I've never had a stylist do that before, but I figure she knows what she's doing. She took about 5 mins snipping some hair here and there and said I was done. I was speechless. Mind you, before she started cutting my hair another woman got called back for her haircut and she asked to get her hair washed and guess what?? Yep, you guessed it, her stylist said she can get whatever she wanted and took her right back to the sink! So tell me, you guys weren't doing washes cause you were so busy though.. Right?? Back to my haircut.. What was I supposed to say in that moment when she says she's done? My hair was basically the same as when I walked in. She just took the cape off, didn't even show me the back of my head with the mirror, nothing. My 5 year old was there waiting with me this whole time and I wasn't going to make her sit there even longer to make the woman restart and I sure wasn't going to make a scene in front of my daughter either. I said thank you, paid for my haircut (even still gave her a tip) and left the salon. I'm very, very disappointed with my experience at this place. I get that they were busy. I work with customers too and I know how swamped it gets sometimes. But that doesn't mean you withhold the quality from one customer to give it to another. I was still a paying patron, busy or not. This was the worst service at a salon I've had in a really long time. They probably treat the people who are coming in for a whole color and cut session much better since they are spending more money there. So, I guess if that's what you are in need of, sure, go to this place. If you need a trim/regular cut and aren't looking to spend $100+.. then stay far, far, far, far, far, far, far away from this place! read more